Search Results for 'cdn'

Hello Sayeed,

I have tested on my side with smart list 6 and everything seems to work as properly, as you can see in our demo preview here -> http://demo.tagdiv.com/newspaper/whitewater-rafting-day-trip-new-york-east/ Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDEN file is your are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello krisorqla,

I have checked your website and I saw that your menu is not working fine. First of all, please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), try to clear all your caches, purge CDN file if you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, if your problem is still there, please contact your hosting provider because it is possible that your dedicated served to have cache and ask to be removed for achieving best results.
Please notice that your images could be affected by your untested plugins. Try the theme without then and check the results.
Please notice that the loading time for your site depends on many factors and please notice that we cannot provide support for speed optimization because it is not covered by our support. First of all, please ensure that your dedicated server meets these requirements, like this -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, you can use our tutorial regarding on page speed, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Please ensure that you have correctly set it your facebook counter, according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
If you set up a cdn, you must purge the cdfn files exactly as you reset the cache from the caching plugin. A cdn is another form of cache so a css modification will only take place after all caches are cleared.
Thank you!

Hello BigHead_s,

Please ensure that you have fully followed all the steps from out tutorial here -> https://forum.tagdiv.com/smart-sidebar-2/ Also, please ensure that this type of issue does not come from your untested plugins which could interfere with the theme and also. could create some js errors which stopped this feature. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and test it again and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello jkeywell,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello cheekyrome,

I have tested on my side this case and everything seems to work as properly. I have created 2 new custom sidebars and have switched them to other category and the widgets from them still remain there. Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1) and WordPress (4.5.2). Also, please ensure that this type of problem does not come from your untested plugins which could interact with the theme and might cause a lot of unknown issues, like this one. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and rule out the conflicting plugins.

Hope this help and let us know how it goes!

Thanks for your understanding!

Hello Glitched,

I have checked your website and I saw that your toggle mobile menu it is not had any reaction. I suspect this issue come from your untested plugins which you are using on your side, though. -> http://screencast.com/t/Uj4ZCsEkWOb Please try again to remove ALL your untested plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that the theme is fully tested and works as properly. You can do a test with our demo preview and check the results n mobile mode, like this -> http://demo.tagdiv.com/newspaper/

Hope this helps and let us know how it goes!

Thanks for oyur understanding!

Hello,
The option should be there by default. Please make sure you have all of the options checked in screen otions (top of the screen)
if the mega-menu option does not come up, please disable all pl;ugins exceopt visual composer, clear cache and reset cdn files if you use it. Also if you use a child theme try switching to the main theme.
Also try to remove any custom modifications you might have in place.
If all else fails, maybe the theme did not install properly so try to reinstall it using this guide: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

Hello imambudianto5,

If you want to achieve the landing page, please try to download this template from this link -> http://cdn.tagdiv.com/wp-content/uploads/2016/06/blank.zip and then, please notice that you will have to add this template in your theme root, like this -> http://screencast.com/t/DfTo0fIfBVj and then you will have the option in Page Templates, like this -> http://screencast.com/t/ydGHFlekRe

Hope this helps!

Thaks for your understanding!

Hello,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. If this issue is caused by wordfence(known issue) please set the firewall for it in learning mode.
Also, please update your theme to the latest version (7.1.1) as there was an issue with the theme settings that was fixed.
Let us know how it goes.
Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. This could be a plugin conflict. If you still have trouble with this after you disable plugins and clear cache, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Also include a link to this topic so we can identify you.
Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Some of the plugins that worked in newspaper 6 could not work in newspaper 7. Let us know if you still have issues with this.
Thanks.

Salut valeriu2,

Am inspectat site-ul tau si am vazut ca imaginile nu sunt taiate corespunzator pentru bloc-ul 7 ce il folosesti in josul paginii (pentru telefoane). Dimensiunea la care sunt taiate imaginile sunt corecte (100*70 px) insa nu este corect systemul de cropare. Dupa cum se poate observa, tema noastra foloseste un sistem de cropare care taie imaginea de la centru spre top (from center to top cropping system) dar la tine se pare ca imaginea este decupata de la centru spre josul ei, ceea ce nu este corect. Suspectez aceasta problema ca provine din cauza plugin-urilor pe care le folosesti si nu sunt testate cu tema noastra. Am rugamintea sa dezinstalezi toate plugin-urile active, sa lasi doar Visual Composer activ, sa golesti toata memoria cache, fisierele CDN daca folosesti CDN system si apoi sa instalezi doar plugin-urile care vin la pachet cu tema noastra pentru a exclude conflictele care pot aparea in tema. Deasemenea, daca ai customizari suplimentare ce ar putea afecta acest aspect, te rog sa le stergi si sa testezi tema fara ele. Dupa cum se poate observa pe demo-ul nostru, pentru blocul 7 (ce foloseste modulul 6) imaginile caracteristice sunt taiate corect -> http://demo.tagdiv.com/newspaper/block-7/ Incearca sa aduci tema la un stadiu cat mia initial si sa testezi cum functioneaza.

Multumesc pentru intelegere.

O zi frumoasa in continuare!

Hello colinsherlock,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello maruks,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
I see you reverted to the newspaper 6 at the moment. The top menu did not change and the login widget is still present. Fonts can be changed as before from the theme panel. If thse option do not work for you, you might have a plugin conflict. As the code got changed in newspaper 7, some plugins might not be compatible anymore in version 7. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test the login and the fonts again.
Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. then check the counter again. Most likely the cache is causing a delay for it.
Also, are you sure all the 61 comments from the screen you posted all come from the author in question as the post screen will show all comments not just the ones from a specific author.
Let us know how it goes.
Thank you!

Hi,
Sorry, but the link you provided does not use our theme so I cannot see the error. This was caused by plugin conflicts, so you might have installed another conflicting plugin or the same one again. Please deactivate all plugins except visual composer, clear cache and reset cdn files. Also if yu have any custom code, try to revert the theme to it;s default state.
Let us know how it goes.
Thank you!

Hi,
Please deactivate all plugins, clear cache and reset cdn files if you use it. This issue is in most cases provided by plugin conflicts (we could identify wp rocket causing it but there could be more)
Let us know how it goes.
Thank you!

Hi,
I have checked your site but could not find any problems. this could be a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Or it could be the page itself creating problems. please check the elements in visual composer and make sure you do not use a row inside of another row as this always creates problems.
Thank you!