Search Results for 'child theme'

Hi,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

It could be a plugin that is causing the issue. Try as a test if possible, to deactivate all your plugins except the ones included in the theme package, clear any caching installed and check if the problem is solved. Switch to the main theme if you are using a child theme. Check any customization you might have made to the theme files, or added in theme panel.
The theme makes many requests to admin-ajax file, the security module from your server may treat it as a threat. In some cases this file is banned by the server and the theme cannot access it anymore. Try to contact your host provider and ask if that file is banned or if there is any firewall on the server which may block the request.
While saving in the theme panel, press F12 to see if there are any errors in the browser inspector console.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

If you would like the logo to stretch to the edges of the screen, you need to upload a bigger logo image. The current header style you are using does not have a limit for the image. You can use any size you want, and it will be displayed.
Also it is worth mentioning that when a background color or image is used, the website layout becomes boxed
– https://forum.tagdiv.com/background-introduction/
At the moment you have a white background color, so a full logo will be displayed like this example (boxed)
– https://www.screencast.com/t/6UPrVOC4pjVr
Removing the background color or stretching the header logo space with the options in the theme panel
– https://www.screencast.com/t/gHfCKSNkVjwM
Will display the logo in full width like this
– https://www.screencast.com/t/ouaeFnIWA
So you just need to create and use a bigger logo image, depending on your preferences.
There are dedicated custom code sections in the theme panel, that you can use to further customize the website. Or enter the code directly in the theme main stylesheet. A child theme can be used as well for this purpose.
You also need to create a homepage using the composer and set it
– https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

Hi,
Yes it should work properly.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Please also check your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

When you update the theme this customization will be lost. You will have to make it again, or make a backup to the file. This file is not supported to be modified through the child theme at the moment, unfortunately.

Thanks

Hi,

The theme does not modify the URL and the permalinks. That is related to the hosting you are using, or your permalink settings
– https://codex.wordpress.org/Changing_The_Site_URL
– https://codex.wordpress.org/Using_Permalinks
The theme should work properly on a fresh instal. Try installing it by FTP
– https://forum.tagdiv.com/install-via-ftp/
And use only the plugins include in the theme package to rule out any conflicts. Also deactivate any child theme you might be using.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello jorgeocampo,

Unfortunately, our theme does not have any such an option that allows you to hide these elements, sorry! As a quick solution would be to use a bit of CSS code to hide them. As a hint, try using the following code and add it in wp-admin.css.

The code is ->

.td-small-wrapper-o{
display:none;
}
.td-small-wrapper-o:nth-child(1){
display:block;
}
.td-small-wrapper-o:nth-child(2){
display:block;
}

Hope this helps!

Thanks for the message!

Hello,

Please use this guide to install your theme properly. You seem to be using a child theme. Please disable the child theme and use the main theme.
https://forum.tagdiv.com/install-via-wordpress/

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

It could be a conflict between the composer and other plugins. Try deactivating all other plugins, clear any caching installed and then activate the tagDiv composer. Switch to the main theme if you have a child theme, to rule this out as well.
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Please let us know if the error is still present.

Thanks

Hi,

If you would like to add a different module please follow these guides for more information and make sure you are implementing it as described
– https://forum.tagdiv.com/api-modules-introduction/
– https://forum.tagdiv.com/td_api_moduleadd/
– https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Modifications to the config file will have to made in the main theme. The child theme cannot override this file
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks

Hi,

Maybe you are not configuring the plugin as needed, there could be an overlooked setting or something. Or you need to insert a code or shortcode in the post content. Or maybe you have made some customization to the previous theme, and you need to make them again after updating.
If you tried deactivating the child theme and this fixes the issue, then the child theme could be responsible.
I have inspected the post page, there is restriction excerpt appearing in the post content structure. There seems to be a restriction field in the menu
– https://www.screencast.com/t/tqxMZcrKOIc

Thanks

Hi,

No that is not a problem. You can use the child theme that is provided in the theme package without any problem. Here is a tutorial for the child theme
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks

Hi
Maybe you have another conflicting plugin that prevents the product category from providing the results. Here is an example from my end:
https://www.screencast.com/t/k8vhmj42b
Please disable all plugins except the page builder and woocommerce, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!