Search Results for 'ftp'

Hi,

The theme has been re-uploaded, please download and install it again. The issues with the text and raw HTML elements should be fixed.

@bnbmedia That is a common issue of WordPress, the valid header problem. If that happens for you, delete the theme plugins from the plugins section, then upload them by FTP. Some guides I found if needed

– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

The patch is another form of update, no need to use the patch files if this is not required for your case. Update by FTP or WordPress.

@0dd8a11 That is a common issue of WordPress. If that happens for you, delete the tagDiv composer from the plugins section, then upload it by FTP. Some guides I found if needed

– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

If you cannot manage to update the theme, send us an email at contact@tagdiv.com and provide admin access and also FTP, we will take a look. Include a link to this topic in the email.

Hello dhvanesh,

First of all, please ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please make a full backup to your database and then, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel or FTP access so we can further investigate it closer to your setup page.

Thanks for your understanding!

Hi,

That would be impossible, if the old theme is removed and the new newspaper 9 is uploaded, how would the old one still be active?
How are you updating the theme exactly? Use FTP (most reliable). If our guide is not enough, check some online tutorials
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme

Learning to use FTP and access the theme files and WordPress files on their server is a necessity.

Of course you can also use the update by WordPress, that will work as well.

Hello zseo,

Do you have updated your WordPress and theme version to the latest version of it? If the problem is still there, send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the link to this conversation so we can quickly identify you. Also, provide the CPanel and FTP access.

Thanks.

Hello pcservis,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, provide the CPanel and FTP access.

Thanks for your understanding!

Hello aeshlog,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide the full FTP access and CPanel. Before this, ensure that you are using the latest version of the theme or if not, please update it via FTP way.

Thanks for the message!

Hello Brad,

Do you have cleared all of your caches? If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide the CPanel and FTP access.

Thanks for your understanding!

Hello Caz,

Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If you are using some untested plugins, you should disable all of them and leave just to active only the plugins that come bundled with the theme core files.

Thanks for the message!

Hello rodrigosicone,

Please notice that the Exchange Widget works as expected, as you can see here -> https://www.screencast.com/t/BSxL4ChjD9 Ensure that you are using the latest version of the theme installed via FTP way and also, ensure that you have created an account and the API key has been added at the right place. For more information about this element, please check the following documentation from here -> https://forum.tagdiv.com/exchange-widget-newsmag/

Thanks for your understanding!

Hello eve,

You could try to manually upload the tagDiv Composer editor in the plugins folder. Simply unzip the plugin and upload it to the plugins folder in your WordPress installation by FTP. You can find more useful related information on this topic ->>
https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Mokana,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide the FTP and CPanel access so we can take a closer look at it.

Thanks for the message!

Hello gigito,

First of all, please make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins (optimization plugins), clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, check your SSL configuration to be right installed. After this, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin), FTP and CPanel access so we can take a closer look at your setup page.

Thanks for your understanding!

Hello,

You should make a full back up to your database, remove all of the untested plugins and send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you should provide the full FTP access and CPanel access so we can further investigate it closer your setup page. Ensure that your theme has been updated.

Thanks for your understanding!

Hello jesusito,

1)Unfortunately, the theme will not be automatically updated, sorry! You will get some information when a new theme version is released and therefore you should update it via FTP way because this is the surest method in this case. For more details about this way, please read here -> https://forum.tagdiv.com/install-via-ftp/
2)Please notice that if you have purchased our theme, the updates will be for life, for free.
3)The Category Description can be changed or edited from here -> https://www.screencast.com/t/fibvZ7nfbI Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
4)Please provide a site and some useful screenshots of the problem so I can identify the problem.
5)Please notice that the theme does not have any such an option that allows you to enlarge the actual size of your logo. The theme only crops it if it is too large. We recommend using a bigger logo if you want to have good results for another header styles which uses the logo in full-width, like Header Style 10.
6)Check the theme panel from here -> https://www.screencast.com/t/5CndbdqV8e
7)Yes, it’s possible to delete it but please notice that has no sense because you will break the functionality of the module. If you will delete that button, you will not be redirected to the entire post page.

The code is ->

.td-read-more{
display:none;
}

The result is here -> https://www.screencast.com/t/6oTGTWjiK6L

Thanks.

Hello charlie1029,

Unfortunately, the theme does not have any such an option for Recaptcha for Modal Login, sorry! If you want to have this behavior you should implement it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!
Regarding on the second request, ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it.

Thanks for your understanding!

Hello wdziedzic,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello juniorcalazansdcsj,

Did you have checked your system status to be according to our documentation from here
-> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please make a full backup to your database to avoid losing all of your data and send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic and give me full FTP access and CPanel.

Thanks for your understanding!