Search Results for 'ftp'

Hello blmg1,

Notice that we do not recommend the automatic theme update, because the Envato Toolkit it seems to be problematic and might appears some problems. Try to update the theme via FTP way because this is the surest method in this case.

Thanks for your understanding!

Hi,

@freeesmaster We believe we identified the problem in the previous case, it seems to be related to saving row shortcodes and then placing them in pages
– https://www.screencast.com/t/ksZdwWJzKS
There will be problems in that case. If this is not the case for you, please send us admin login, FTP and cPanel if possible, at contact@tagdiv.com also include a link to this topic in the email.

Thanks

Hello NeogenJusa,

Try the FTP method to install the theme because this is the surest method in this case. Try to make a new install to another subdomain for testing with the latest version and check the results.

Thanks.

Hello WakeUpCallProject,

Please update the theme to the latest version of it because I saw that you are not using the latest version of it. Do it via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Some untested plugins used by you might interact with the theme core files and js files which causes a lot of unknown issues. Remove them and check the results.

Thanks for your understanding!

Hello Rok111,

Try to install again the latest version of the theme via FTP way, update all the plugins, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access for more further investigations. Provide the link to this topic so we can quickly identify you.

Thanks.

Hi,

Yes, you can. The same update methods will apply, the most recommended is by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/

After you update, if you have been using the tagDiv composer and social counter plugin, check if they were updated automatically. If the process failed, update them manually along with other theme plugins you use.

The theme panel settings, pages, posts, code entered in the theme panel custom code sections, these will not be lost (saved in the database). Only modifications or additions made directly in the theme files will be lost (the old theme files will be replaced).

As always please make a backup, just to be safe, and also check the changelog
– https://themeforest.net/item/newspaper/5489609 (bottom of page)
Thanks

Hello ifran,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide full FTP access or CPanel for more further investigations.

Thanks for the message!

Hello,

I suggest re-installing again the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Clear all the caches and check the results. Notice that until now, we do not encounter any problems regarding on theme installing. Follow this way and let us know how it goes!

Thanks.

Hi,

Those are a lot of errors, I see the some of them point to the child theme so make sure you disable that. I believe you made modifications to loop single files, in the child theme, those may not work with the latest theme version. Disable it and update again by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins if needed (tagDiv composer and social counter should update automatically but sometimes it fails)
After you update don’t make any modifications to theme files, check if the problem is solved.

Also please review the updated theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/

Let us know what you find.
Thanks

Hello meri,

I have made a test on my website and the rating stars work as expected, as you can see here -> https://www.screencast.com/t/3a0goo3HjbX2 Everything seems to look good! Most likely, the error comes from your website. Try to make a new clean install from scratch via FTP way, clear all the caches and check the results. Also, remove all of the untested plugins if you are using something like this and check the results.

Hope this helps!

Thanks for your understanding!

Hello unthm,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Make sure that your playlist has been correctly set up according to our documentation from here -> https://forum.tagdiv.com/video-playlist-2/

Thanks for your understanding!

Hi,

We did not make any modifications to the post editing section, so it would be the same as before. Maybe the theme has not been updated properly, please try it again by FTP if possible
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Also review the theme requirements and system status
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed increase the parameters mentioned in the guide. After you install the theme again update the theme plugins. Do not make any modifications to it’s files, if you have a child theme deactivate it temporarily, check custom code if used as well. Also deactivate as a quick test all your plugins, leave only theme plugins active.

Let us know what you find out after trying these suggestions.
Thanks

Hello irfan.id,

1)Make sure that you have the latest version of the theme installed via FTP way because this is the surest method in this case.
2,3)Check your system status to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
4)Notice that if you want to manage the featured images which will be displayed when you share a post with Facebook you should use the Seo Yoast plugin, like this -> https://yoast.com/wordpress-seo/ Here is talking about an og:image.

Thanks for the message!

Hi,

Be sure to install the theme properly as a first step
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
The most recommended and most reliable method is by FTP. Deactivate and remove all the plugins that belonged to the previous theme and install the ones from the Newspaper theme (tagDiv composer is requried).

Also be sure to check the theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Let us know if there is still a problem.

Thanks

Hello nirv1,

Ensure that you have installed the theme via FTP way, all the plugins have been updated, clear all the caches and browser caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi all,

Make sure that you are using the latest version of the theme installed via FTP way and all of the plugins are updated.

Thanks for the message!

Hello Mpburgus,

Do you have installed the latest version of the theme? Ensure that you are installed the latest version of it via FTP way and check after the results. I suggest you make a new install to another subdomain for testing and check the results.

Thanks for your understanding!

Hi,

Seems there is no theme stylesheet loaded, try to reinstall the theme. Use FTP if possible, this is the most reliable and recommended method to update a theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Be sure to check if the composer has been updated automatically, update it manually if it is not. Also update the other theme plugins.

Thanks