Search Results for 'ftp'

Hello,

I have checked your source page and I saw that you have some errors through your console, as you can see here -> https://www.screencast.com/t/6LnCNgjdV9C Also, I saw that you are using a lot of untested plugins which can interfere with the theme core files and causes a lot of unknown issues. I suggest you make a new install to another subdomain for testing via FTP way, without any untested plugins. Clear all the caches and check the results.

Thanks for your understanding!

Hello nitewriter07,

I have tested on my side and the Pinterest seems to work as expected, as you can see here -> https://www.screencast.com/t/a9QG4hkNiX Do you have installed the latest version of the theme via FTP way? If not, please update it and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello whatawawu,

Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Check the system status memory to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello Charlie,

1)Increase the system status memory according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
2), 3)Please update the theme to the latest version of it because in that version was resolved this problem with Social Counter and the App Id and Secret ID are no longer needed. Update it via FTP way, clear all the caches and check the results.
4)You should provide some useful screenshots with this problem so I can identify it at your website URL.

Thanks for your understanding!

Hi,

1. The most recommended method would be by FTP
– https://forum.tagdiv.com/install-via-ftp/
There could be a number of reasons why WordPress displays that message, even insufficient max upload size
– https://forum.tagdiv.com/requirements-for-newspaper/

2. Please check the theme requirements mentioned in the guide provided above. Those are the number one cause for this to happen, insufficient resources. If needed ask your hosting provider to increase those parameters.

3. There will be 3 columns with the widgets, but below the Instagram section
– https://www.screencast.com/t/PBLMQPbQ
If you use footer template 1 this should have predefined widgets to display
– https://forum.tagdiv.com/footer-templates/
In your case it seems those default widgets are not displayed. Try changing the footer template and check if it displays properly. Make sure the footer is enabled
– https://www.screencast.com/t/o1GfZHbMdfBG

4. That could be related to a plugin conflict or code entered in the theme panel. Those are the most common causes for image problems.
If you check on the bottom of the post the related articles/more from author section is also not working properly, the header search function is also not working.

Try to temporarily deactivate all non-theme plugins, check if this solves the problem. Let us know.

5. The admin bar is not controlled by the theme. Maybe you removed it by code previously or it is not enabled in your WordPress user profile settings
– https://www.screencast.com/t/smzaNr1InM

Thanks

Hi,

That would depend on what theme version are you currently using. The latest version of the theme would be different from older versions (below 8.0 for example).
It is always recommended to make full backups before attempting to update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
To avoid possible problems, keep the theme and WordPress up to date if possible.

Your theme panel settings, code entered in the theme panel code sections, posts and pages, these will not be lost when updating the theme.
If you decide to update, follow the guide and the steps mentioned there. The FTP method is preferred. Let us know if you have problems.

Thanks

Try deactivating all plugins as a quick test, leave only theme plugins active. Also deactivate the composer plugin and reinstall it from the theme plugins panel
– https://www.screencast.com/t/uIIQ0A5Dyx
Check if this has any effect. Try with a different browser as well (clear browser caches). If there is still a problem, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, FTP and also cPanel access if possible. Include a link to this topic in the email.

Hello paradise3net,

Make sure that you are using the latest version of the theme and required plugins installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello caseystubbs,

I have checked your setup page and I saw that you are using the Page Builder+Latest Articles+Pagination as page template which comes automatically by default with the latest articles module which cannot be editable from TD Composer and that’s why your page is blank when you try to customize it with TD COmposer. Any element which you will be added will be placed above of this section. Cannot you use the TD Composer and the elements cannot be drag and dropped? Make sure that you are using the latest version of the theme (Newsmag 4.3), the latest version of WordPress and required plugins, remove all of the untested plugins, clear all the caches and check the results. Also, very important is to check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there after these changes, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can take a closer look at your setup page. Provide there the link to this conversation so we can quickly identify you.

Hope this helps!

Thanks for your understanding!

Hi,

First please check the theme system status, check if there are enough resources
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed ask your hosting provider to increase the parameters mentioned in the guide.

After this please try deactivating all your plugins as a quick test, leave only theme plugins active. Check if this has any effect.

If there is still a problem after trying this, send us an email at contact@tagdiv.com and provide admin login information as well as FTP and cPanel if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello doag949,

If your TD Composer does not work and if you have followed all of the above instructions, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you. Provide the FTP access.
Note: Before sending us an email, please try the below solution ->

Set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thanks for the message!

Hello NonoLoko,

The latest version of the theme has been fully tested and should works as expected, without any problems. I suggest you make a new clean install to another sub-domain for testing, clear all the caches and check the results. You should follow the FTP way for theme installing because this is the surest way.

Thanks.

Hello all4gaming,

Before each theme update, we recommend doing a full backup to avoid losing all of your data. So, please notice that we recommend that your theme update to be made via FTP because this is the surest method in this case.

Thanks.

Hi,

Indeed, there are quite a few problems with the website. The structure is missing essential elements such as the header and there are errors
– https://www.screencast.com/t/AcUYjuMZWrj
You can first try the basics. Deactivate all plugins except theme plugins and check if this fixes the situation.
Remove any theme modifications you might have made, custom code added in the theme panel or theme files, deactivate the child theme if used.
If this has no effect, reinstall the theme. By FTP would be most recommended
– https://forum.tagdiv.com/install-via-ftp/

We could take a look. Please send us an email at contact@tagdiv.com and provide admin login as well as FTP and cPanel access if possible. Also include a link to this topic in the email.

Hello,

I have tested on my side with your Instagram ID and works as expected, as you can see here -> https://www.screencast.com/t/VXEQjh4aCTx Make sure that you are using the latest version of the theme installed via FTP way.

Thanks for your understanding!

Hello Samuel Rosario,

Please check your WordPress version and if you are not using the latest version of it you should update it and then, update them via FTP way because this is the surest method in this case. Remove all of the untested plugins if you are using something like this, clear all the caches and check the results.

Hope this helps!

Thanks for your understanding!

Hello gorgiusgirls,

Please provide your website URL so I can test it. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

So by installing and activating the latest multi-purpose plugin from the latest theme version, your homepage displays shortcodes.
That would not be possible, the multi-purpose shortcodes will be displayed as elements if the tagDiv composer and multi-purpose plugin are active.
The latest version of these plugins is this
– https://www.screencast.com/t/lcFvI1FxYjr
These work properly and we made multiple tests with them. Maybe in your case there is a plugin conflict. Deactivate all plugins except theme plugins, then check again.

If there is a problem using these plugins properly, send us an email at contact@tagdiv.com and provide admin login, as well as FTP and cPanel if possible. Include a link to this topic in the email.

Hi,

Both previous updates contained mostly fixes, there were no major modifications or additions that would cause update problems. It would be best to use the latest version, there were some useful fixes like the Chrome composer flicker issue and Facebook social counter fix.
Please try to update by FTP, that is the most reliable method in this matter. Follow the steps presented in the guide and everything should go fine.

On themeforest only the latest theme version is provided at all times, so unless you make backups of the theme packages there would be no download link in the themeforest theme page for older versions.

Hello 123mallemaala,

Please ensure that you are using the latest version of the theme and if not, please update it via FTP way, clear all the caches and check the results. The Facebook should have to be resolved and should works as expected in the latest version of the theme.

Thanks for your understanding!

Hello AWAY FROM LIFE,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the FTP access for further investigations. Please remove all of the untested plugins because this is the first step for WordPress debugging.

Thanks for your understanding!