Search Results for 'ftp'

Hi,

Please make sure that also tagdiv plugins were updated. Try to update them manually.
After you update the theme to the latest version 8.7 please deactivate and delete tagdiv composer and multipurpose and reinstall them from the theme package you download from themeforest – https://www.screencast.com/t/qW9yhmKst
If the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a look.

Thanks!

Hello Jose,

Please try to follow all of the above steps and make a new clean install to another sub-domain for testing after you have made a full back up to your database and check the results. Use the FTP method for update the theme.

Thanks for your understanding!

Hello MOKANA,

Do you have made a full backup to your database? I recommend you to do this and make a new fresh install to another sub-domain for testing with FTP method because this is the surest method in this case. The theme has been fully tested and should work as expected. Notice that if you will use some untested plugins all of these might interact with the theme core files and causes a lot of unknown issues. If the problem is still there, please send us an email at contact@tagdiv.com with your login information (wp-admin) so we can further inspect it closer your setup page together with these elements that you do not work. Make sure that you have right backed up your website and all of your information are there. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

For anyone who still has problems, please try the suggestions Chris provided. Most important update theme by FTP, steps here
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all the theme plugins. Deactivate and remove them, reinstall from theme package. The tagDiv composer and multi-purpose version is now 2.0
– https://www.screencast.com/t/CqK7d2S0p0
Clear all caches (browser cache as well) and CDN if used, then check the results. There should be no problems anymore.

If there are still problems please open new topics each, for further investigation.

Thanks

Hi,

That is quite an old theme version, much has changed in the theme since then. However you can make the update and there should be no problem. Follow this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update by FTP if possible, this is the most recommended method in the matter. After the update deactivate the tagDiv composer, this composer may cause issues to pages built with Visual composer. It will be activated by default when the theme is installed or updated.

The tagDiv composer is considered the main theme page builder now, Visual composer will still be included in the package and updated along theme updates
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks

Hi,

@mkza Please provide some more details about the problems you are facing. Try reinstalling the theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update the theme plugins as well, the new composer and multi-purpose version is 2.0
– https://www.screencast.com/t/CqK7d2S0p0
Be sure to clear all caches after updating, also CDN cache if used. Let us know the results.

Thanks

Hello Pumbany,

We only recommend the FTP method for updating your theme because this is the surest way in this case. Usually, the Envato Toolkit plugin seems to be problematic and that’s why we recommend the FTP method, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hi,

@rihasi Please try to provide all the details in one posting, if you keep replying in the topic you will only delay the response. We answer from oldest to newest. Note the support hours mentioned in the top right corner as well.

You mention you had problem using the multi-purpose plugin since purchasing the theme, you could have mentioned this before. We would have investigated the issue. The HTTP error is an internal server error.

You could try these suggestions. Reinstall theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Deactivate and remove the theme plugins and install them again from the latest theme package. Deactivate all other plugins, leave only theme plugins active. Clear all caching and CDN cache if used.

Check if the error is still present. If it is, that would mean there is a problem with the hosting server. Check with them, mention the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
Maybe there are also logs kept by the server that could be helpful to identify what is causing this problem. Let us know the conclusions.

Thanks

Hi,

The theme panel settings can be exported/imported when migrating the website
– https://forum.tagdiv.com/import-export-theme-settings/
Anything else would be standard website migration
– https://codex.wordpress.org/Moving_WordPress
– http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/
The duplicator plugin is highly recommended in the matter.

The positioning of the slider has a simple explanation. In the first website you provided, the politics demo is installed.

By default all pages have a padding top set by the theme, the politics demo when installed will deny that padding with a negative margin
– https://www.screencast.com/t/uTFFjjKq
– https://www.screencast.com/t/ZOZJnCEq1Q

This can be achieved without installing the politics demo. Either remove the padding top with CSS, or set a similar negative margin to the row containing the slider
– https://www.screencast.com/t/bpsVWamZy
– https://www.screencast.com/t/ZOoL1dF8Zc

The Envato plugin may not be the best method to update. There are other more reliable methods
– https://forum.tagdiv.com/how-to-update-the-theme-2/
By FTP is the most recommended among all of them. Also remember to update the theme plugins as well.

Thanks

Hi,

If the theme has been installed properly (by FTP) and you have also updated the theme plugins (now version 2.0 – https://www.screencast.com/t/xpcpclogUB6V) please deactivate all other plugins as a quick test, leave only theme plugins active. Clear all caching installed and CDN cache if used. Also clear browser cache.

In case the issue remains after trying these suggestions, please send us an email at contact@tagdiv.com and provide admin login information. We will investigate further.

Also include a link to this topic in the email.

Thanks

You can simply download the latest theme package (8.7) and follow the guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/

The most recommended method is by FTP. Remember to update the theme plugins as well.

Here you can see some of the newly introduced features
– https://tagdiv.com/blog/

Hello ShibumiOz,

Please update all the plugins which come bundled with the theme core files. I recommend to make a new clean install via FTP way and also, make sure that your plugins have been updated if you want to achieve best theme results. Clear all the caches and check the results.

Thanks for your understanding!