Search Results for 'ftp'

Hello mcdouglejonathan,

When you got this error? Please try to download again the theme packet from your Theme Forest account and then, using our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ you should install the theme via FTP way because this is the surest method in this case.

Thanks for your understanding!

Hi,

1. From what I can see the website is missing the header section, I cannot even see the menu
– https://www.screencast.com/t/b0SO4uvrA9E
The current header structure is not coming from the theme
– https://www.screencast.com/t/t3I96vXsWvQs
Maybe there have been modifications made to the theme header style files directly or through a child theme. You could check if that is the case.

2. The block titles seem to have a white background color, that is what makes them invisible
– https://www.screencast.com/t/B9SVlQZH2
Edit the page with the composer and change the title background color, also check the general header background color set in the theme panel
– https://www.screencast.com/t/0fNQODVe9F0

3. Same here, check the widget settings or the general color set in the theme panel.

Ultimately you could try a theme reinstall, maybe there were problems when installing or migrating the website
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

Please ask your hosting provider to increase the allocated resources according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try to install the theme either with WordPress or by FTP
– https://forum.tagdiv.com/install-via-wordpress/
-https://forum.tagdiv.com/install-via-ftp/

The error you are receiving is common in WordPress, these would be some general suggestions when it happens
– http://docs.presscustomizr.com/article/303-how-to-fix-are-you-sure-want-to-do-this-in-wordpress
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/

Let us know the results.

Thanks

Hello rnpacheco,

I have inspected your website and I saw that your smart sidebar is not working as expected for tables, sorry! Please make sure that you are using the latest version of the theme, installed via FTP way, switch the theme to the main theme if you are using the child theme, remove all of untested plugins if you are using something like this (I saw that you are using the Autoptimize which can break the theme, disable it), clear all the caches, purge CDN files and check the results.

Hope this helps!

Thanks for your understanding!

Hello designfaustini,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can take a closer look at your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello,

Please install again the theme via FTP way according to our documentation because this is the surest method in this case. Remove all of the untested plugins, clear all the caches, purge CND files and check the results. The theme should works as expected, without any problems.

Thanks for your understanding!

Hi,

The system status seems to be set properly. You could try deactivating all plugins as a quick test, leave only theme plugins active. Check to see if this has any effect.

If there is still a problem, we could take a look. Send us an email at contact@tagdiv.com and provide admin login information and FTP access. Also include a link to this topic in the email.

Thanks

Hi,

There were some issues between the theme and the WordPress update a few updates ago. These were fixed a while ago in version 8.2. It is recommended to always update theme and WordPress, not just one.

Please try and update the theme to the latest version available
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended. Then check if the issue is still happening. a thing to note is that after updating the tagDiv composer will be automatically activated. This can cause issues with specific Visual composer elements,

If it is, go through all these steps. Deactivate all plugins except theme plugins, clear all caching and CDN files if used. Switch to the main theme in case you use a child theme. Temporarily remove custom code added in theme panel or theme files, do not enter any code in theme files. While going thorough these steps, keep checking if the issue is still present.

Thanks

Hello lostinfinland,

Yes, we recommend using the FTP method for update your theme, according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for the message!

Hello Syeed Chowdhury,

First of all, make sure that your theme has correctly installed via FTP way according to our documentation, remove all of the untested plugins, clear all the caches and check the results. This theme element has been tested and should work as expected.

Thanks for your message!

Hello arnaumoreno,

Please try to make a new clean install from scratch via FTP with the latest version of it and check the results. Also, check the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ to be the same with our documentation, remove all of the untested plugins if you are using something like this, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello liberoarbitrio,

Most likely, you should update the theme via FTP way because this is the surest method in this case, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ After theme update, check the theme requirements from here ->https://forum.tagdiv.com/requirements-for-newspaper/ Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for the message!

Hello bz,

Notice that Mega Menus should work as expected with the latest version of it. Make sure that your theme update has been made correctly via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello delfinista,

First of all, please make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches, purge CDN files if you are using something like this and check the results. Notice that kind of plugin has been tested with the theme and should work as expected, without any problem.

Thanks for the message!

Hello alter6,

Make sure that you are using the latest version of the theme installed via FTP way. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it this case.

Thanks for the message!

Hi,

That would be the proper file, about the size you mention
– https://www.screencast.com/t/Fb2OB4ePxQ
There are two methods of installing the theme, either through WordPress or FTP
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/
The most recommended would be by FTP. If you are receiving that message, maybe the theme size is over the limit in size (post max size). Ask you hosting provider to increase the allocated resources according to this guide, if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try installing the theme again through WordPress or try by FTP as well.

Thanks

Hello Ron Robinson,

First please check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
The issue, in this case, was with the save inner row option, in the tagDiv composer
– https://www.screencast.com/t/SrmHc7pr
Please re-install the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate and remove all theme plugins and reinstall them. Deactivate all other plugins, leave only theme plugins active. Check to see if everything works as intended.

Thanks!

Hello jmedina0107,

Make sure that your theme has been installed correctly via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, remove all of the untested plugins if you are using something like this, clear all the caches and check the results.

Thanks for your understanding!

Hi,

There should not be any issues, if the system status parameters are set according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the permissions on the uploads folder, this could be the cause
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Try installing the demo you want again while having all other plugins deactivated, leave only theme plugins active. If you have another demo installed, everything it has imported will be removed by the new demo.
If there still is a problem, please send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. We will take a look.
Also include a link to this topic in the email.

Thanks