Search Results for 'ftp'

Hi,

It is possible to update the latest theme version. This is a theme update guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The most recommended method would be by FTP, make a backup just to be safe. Make sure to update the theme plugins as well.
Note that in version 8 the tagDiv composer was introduced
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
This page builder will be automatically installed and activated when the theme is updated. If your pages contain Visual composer specific elements (not provided by theme) it could create issues. There could be problems if you used Visual composer on posts as well. You could deactivate it temporarily.

Thanks

Hello elimiz,

It seems to be a problem on your website which does not come from our theme. First of all. try to make a new clean install from scratch via FTP way, clear all the caches, purge CDN files if you are using something like this and check the results. Please refer to the following topic here -> https://forum.tagdiv.com/topic/scripts-blocking-website-from-loading/

Thanks for your understanding!

Hi,

Please try as as a first step to deactivate all plugins except theme plugins, then check if the composer works properly.
Additionally check the theme system status, ask the hosting provider to make changes according to this guide if necesarry
– https://forum.tagdiv.com/system-status-parameters-guide/
Seems there is a 404 on a theme file, ultimately you could try a theme re-install by FTP if possible
– https://forum.tagdiv.com/install-via-ftp/
Let us know if there still is a problem.

Thanks

Hello The Irish Place,

Please notice that each demo has the own fonts used and if you want to change it you should check the Theme panel and change the font from there. Also, if your Theme panel does not have anything, please check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps!

Thanks for your understanding!

Hi,

Either deactivate them and remove them from WordPress plugins section, or delete them by FTP directly. Both methods should work without any issues.

Thanks

Hello ufuksen,

I have inspected your website page and I saw that your search page is using the module_16 which are not working good. Please try to disable all of the untested plugins because I saw that you are using something like this which can interact with the theme core files and causes a lot of unknown issues. Try to disable all of these and leave just to active only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, I recommend you to make a new clean install from scratch via FTP way, clear all the caches and check the results. Please keep in mind that I have tested this module to my website and the search results seem to work as expected, without any problems. Try to clear all the caches, purge CDN files if you are using something like this and check the results. The problem is that the thumbs for search template are not right cropped and that’s why you do not bring good results. Check here -> https://www.screencast.com/t/ft726CVpMX After you have followed all of these steps and if the problem is still there, you should Regenerate your thumbnails with Thumbnails Regenerate or Force Regenerate.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

The final step after updating the theme would be to update the plugins. You can do that in any way you want. Either by FTP or through WordPress plugins section. Deactivate and remove them and install the new ones from the latest theme package.

Thanks

Hello mortgageman,

Sorry for this inconvenience but please notice that we cannot provide support for your customizations and for untested plugins. My idea is to make a new clean install from scratch via FTP way, remove all of the untested plugins and use only required plugins and rule out any conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information. FTP access may also be required, provide this as well if possible. Also paste a link to this topic in the email.

Thanks

Hello AniaOkuKo,

Make sure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Check your system status to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hello tacomaweekly,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you. Also, you should provide a full FTP access.

Thanks for your understanding!

Hello godfatherblog

I have inspected your website and I did not saw any flash regarding on your title posts from your blocks. It seems to work as expected. If the problem will reappear, I suggest you make a new clean install from scratch via FTP way because this is the surest theme method and also, if you are using some untested plugins, try to disable all of them and leave just only the plugins that come bundled with the theme’s packet.

Thanks for your understanding!

Hello panchayatitimes,

Ensure that you are using the latest theme version installed via FTP way because this is the surest theme method in this case. Then, you should check your plugin’s list and if you are using some untested plugins, try to disable all of them and leave just to active only the plugins that come bundled with the theme core file to rule out any conflicting plugins.

Thanks for your understanding!

Hello marvindoeve,

Ensure that you are using the latest version of the theme installed via FTP, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you want to load some ready-made templates from Visual Composer, notice that you can import them from here -> https://www.screencast.com/t/8ya9cAuPQ

Hope this helps!

Thanks for your understanding!

Hello mercado2,

First of all, make sure that you are using the latest theme version installed via FTP way, if you are using some untested plugins, try to disable all of these and leave just to active only the plugins that come bundled with the theme packet, purge all CDN files if you are using the Cloudflare System and check the results.

Thanks for your understanding!

Hi,

The FTP method would be the best way of updating the theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The theme panel settings and custom code will not be lost, however it is always better to make a full backup just in case.

Thanks

Hello ashwinkang1,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. First of all, make sure that you have properly installed the theme via FTP way and also, ensure that you are using the latest theme version of it.

Thanks for your understanding!

Hello biggleem,

Try to make a new clean install from scratch via FTP way because this is the surest method in this case. Clear all the caches and check the results. Purge all CDN files if you are using the Cloudflare.

Hope this helps and let us know how it goes!

Thanks for the message!