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Simion C.
tagDiv Staff

Hi,

First please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
https://forum.tagdiv.com/system-status-parameters-guide/
Then try installing the Visual composer plugin again
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If you still receive the error, try manually uploading the plugin on your server by FTP. Unzip the plugin, and upload it in the WordPress directory, in the plugins folder (it should be wp-content->plugins)
Then go to your plugins section and activate it.
More details about the FTP method in this guide
http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Thanks

awoodhams
tagDiv Member

Unfortunately, that doesn’t seem to work. I changed the font-size to 30, just to be sure, and this is what it looks like: e50.4da.myftpupload.com/connect. You can see that the font size and color are changing, but the icons are not. It appears that “.vc_tta-title-text” refers only to the text and not the whole title. Can we try something else?

Simion C.
tagDiv Staff

Hi,

You should try and reinstall the theme by FTP
https://forum.tagdiv.com/install-via-ftp/
Then check if you still have the problem. Try to remember what were the changes made before the first time this happened. Maybe you have installed a plugin that might have caused this. You could try deactivating the plugins by FTP before trying a theme reinstall, using a guide like this
http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Or if you made modifications to the theme or WordPress files, remove them and test again. If you have a backup you could use that to return the website to a previous working state.

Thanks

Bogdan B.
tagDiv Staff

Hi,

Please use this guide: https://forum.tagdiv.com/install-via-ftp/

Thanks.

Catalin
tagDiv Staff

Hello msimktg,

Do you have cleared all of your caches after this? Also, I suggest you make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and use only the tested plugins if you want to achieve good theme results. Please keep in mind that theme mega menu works and expected and if it used according to our documentation, you cannot get any errors with it, sorry!

Hope this helps and let us know how it goes after you will follow my above advice.

Thanks for the message!

Catalin
tagDiv Staff

Hello nopawel,

First of all, please ensure that you have correctly installed the theme via FTP way, all the system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then, please make sure that you respected the following steps regarding on using TD Composer as the main page builder, according to our useful guides here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Catalin
tagDiv Staff

Hello jantonio6,

I have inspected your website and I saw that you continue to use some untested plugins (wp rocket, social plugins, wppas etc.) which can break your theme layout, sorry! Please try to disable all of them, leave just only the plugins that come bundled with the theme core files and which are tested with the theme, clear all the caches and check the results. Try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Simion C.
tagDiv Staff

Hi,

If you did not set the logo in the footer and it is displaying with no reason in that section, you could try a theme re-install. Maybe something has not installed properly
https://forum.tagdiv.com/install-via-ftp/
Then deactivate all plugins except the ones provided with the theme, and clear any installed caching. Check if the footer still displays the logo despite being disabled in the theme panel.
If you still have problems, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

awoodhams
tagDiv Member

Thanks…I’d like to make the font styling of the author box match the text in the “Our Story” block above it, as seen here…http://e50.4da.myftpupload.com/about/.

The code for that “Our Story” block reads: <p style=”text-align: center;><span style=”font-size: 12pt;”><span style=”font-family: avenir-light;”>

simchris
tagDiv Member

Install via ftp if having trouble with your wordpress install.

simchris
tagDiv Member

WordPress creates multiple sizes for anything you upload to the media manager – unrelated to any theme. You can set those sites in the WP theme panel — see WordPress.org for more info on how the base functionality of WordPress handles media uploads for more info.

You *can* hack WP via functions to disable that. I think our solution the past 10 years was to set the WP media default sizes in WP settings to same size as those we upload and to the common ones used in theme to not end up with duplicates. Meaning if all the images we upload are 600×450, then our default medium size was 600×450, and the small size was one of the module sizes for sidebar.

WordPress creates multiple images for mobile — for the “srcset” function, and you can see this if you look at your page source ‘view source’ in your browser, for a post.

If you want zero thumbs/srcset images for images placed further down in posts/pages, you can simply upload those files via FTP to an image folder, and place the actual URL into the post using normal html.

<img src="https://mysite/images/my-photo-700x335.jpg" alt="" width="700" height="335" />

Welcome to WordPress! 🙂

( I don’t work here. )

  • This reply was modified 9 years by simchris.
  • This reply was modified 9 years by simchris.
Edward
tagDiv Member

Reinstall theme:
Go to “your site/wp-content/themes” folder location and backup your Newspaper theme folder by saving it to your computer, or you can choose to simply delete it.

Update the theme via FTP again: https://forum.tagdiv.com/how-to-update-the-theme-2/

Toni
tagDiv Member

Hi Catalin,
Sorry for my late reply and a million thanks for your reply,
Yes, after writing my post Y reinstalled the whole worpress, that I had previously backed up by Ftp.
I think the problem came for the following reason:
After upgrading Worpress version, and upgrading Newspaper theme, I disconnected and reinstalled the Visual Composer plugin, and was running therefore latest version.
Afterwards I read the post advising Not to upgrade (a bit too late),
and I installed a previous version of VC,

Now I cannot control the settings on pages, only code not so newbie-friendly:
PrintScreen VC

Shall I wait for a new version of VC to be released, or is there any thing I could do to get this working?

Many thanks for the time!

  • This reply was modified 9 years by Toni.
  • This reply was modified 9 years by Toni.
mattemkadia
tagDiv Member

Hi Simion,

Memory limits are fine according to the Theme System Status within the dashboard, the site works fine with tagdiv composer deactivated but as soon as I activate it the link in the top nav bar to ‘Dashboard’ doesn’t work, I’ve cleared cache, reinstalled theme via ftp, reinstalled plugin via ftp and it still doesn’t work, theme is activated, I’ve tried everything I can think of. I use Newspaper on a few other sites all running on the same server (which I manage) but it’s just this site with Tag Div Composer running that causes this error.

Any ideas?
Thanks, Matt

Catalin
tagDiv Staff

Hello Torasko,

Please keep in mind that our theme has been tested with 7.1 version of PHP and it should works as expected. Try to make a new clean install from scratch via FTP way, clear all the caches and check the results.

Thanks for the message!

Simion C.
tagDiv Staff

Hi,

I don’t know how the tagDiv page editor could be preventing you from accessing the WordPress dashboard. The 500 error is usually a server error. Try installing the theme again by FTP
https://forum.tagdiv.com/install-via-ftp/
And then test again. Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide if necessary
https://forum.tagdiv.com/system-status-parameters-guide/
Also more information related to this here
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Thanks

awoodhams
Participant
#0

Hello! I’d like to use the social media icons on a page, but the only widget I can find is the social media counter. The counter is great but won’t work for my purposes. Could you please provide the code for the social media icons seen in the footer here (http://e50.4da.myftpupload.com/)?

awoodhams
tagDiv Member

Thanks for your help, but unfortunately, the code does not change the color of the icons. See here: http://e50.4da.myftpupload.com/connect/#share-your-creative-work. Is there a way to fix this?

mattemkadia
Participant
#0

Hi, I’ve updated the theme files via ftp from 7.8 to 8.0 and then when I’ve revisintg the site and clicked on the dashbord link in the wordpress nav bar I’ve been given a 500 server error, If I revert back to theme 7.8 all works fine, any ideas?

– – – – – – – – –

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

ock”,”td_type”:”block_template”}],”type”:”td_api_block_template”},”td_block_template_11″:{“text”:”Block Header 11″,”img”:”http:\/\/\/wp-content\/themes\/adjacent\/images\/panel\/block_templates\/icon-block-header-11.png”,”params”:[{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Title text color:”,”param_name”:”header_text_color”,”value”:””,”description”:”Optional – Choose a custom title text color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Border color:”,”param_name”:”border_color”,”value”:””,”description”:”Optional – Choose a custom border color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Accent hover color:”,”param_name”:”accent_text_color”,”value”:””,”description”:”Optional – Choose a custom accent hover color for this block”,”td_type”:”block_template”}],”type”:”td_api_block_template”},”td_block_template_12″:{“text”:”Block Header 12″,”img”:”http:\/\/\/wp-content\/themes\/adjacent\/images\/panel\/block_templates\/icon-block-header-12.png”,”params”:[{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Title text color:”,”param_name”:”header_text_color”,”value”:””,”description”:”Optional – Choose a custom title text color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Accent hover color:”,”param_name”:”accent_text_color”,”value”:””,”description”:”Optional – Choose a custom accent hover color for this block”,”td_type”:”block_template”},{“type”:”textfield”,”holder”:”div”,”class”:”tdc-textfield-big”,”heading”:”Continue button text:”,”param_name”:”button_text”,”value”:””,”description”:”To enable the continue button, choose a category from Filter or write a custom Title URL”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Continue button color:”,”param_name”:”button_color”,”value”:””,”description”:”Optional – Choose a custom text color for the continue button”,”td_type”:”block_template”}],”type”:”td_api_block_template”},”td_block_template_13″:{“text”:”Block Header 13″,”img”:”http:\/\/\/wp-content\/themes\/adjacent\/images\/panel\/block_templates\/icon-block-header-13.png”,”params”:[{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Title text color:”,”param_name”:”header_text_color”,”value”:””,”description”:”Optional – Choose a custom title text color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Accent hover color:”,”param_name”:”accent_text_color”,”value”:””,”description”:”Optional – Choose a custom accent hover color for this block”,”td_type”:”block_template”},{“type”:”textfield”,”holder”:”div”,”class”:”tdc-textfield-big”,”heading”:”Big title:”,”param_name”:”big_title_text”,”value”:””,”description”:”Optional – Choose a custom big title text for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Big title text color:”,”param_name”:”big_text_color”,”value”:””,”description”:”Optional – Choose a custom color for the big title”,”td_type”:”block_template”},{“type”:”textfield”,”holder”:”div”,”class”:”tdc-textfield-big”,”heading”:”Continue button text:”,”param_name”:”button_text”,”value”:””,”description”:”To enable the continue button, choose a category from Filter or write a custom Title URL”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Continue button color:”,”param_name”:”button_color”,”value”:””,”description”:”Optional – Choose a custom text color for the continue button”,”td_type”:”block_template”}],”type”:”td_api_block_template”},”td_block_template_14″:{“text”:”Block Header 14″,”img”:”http:\/\//wp-content\/themes\/adjacent\/images\/panel\/block_templates\/icon-block-header-14.png”,”params”:[{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Title text color:”,”param_name”:”header_text_color”,”value”:””,”description”:”Optional – Choose a custom title text color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Title background color:”,”param_name”:”header_color”,”value”:””,”description”:”Optional – Choose a custom background color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Border color:”,”param_name”:”border_color”,”value”:””,”description”:”Optional – Choose a custom border color for this header”,”td_type”:”block_template”},{“type”:”colorpicker”,”holder”:”div”,”class”:””,”heading”:”Accent hover color:”,”param_name”:”accent_text_color”,”value”:””,”description”:”Optional – Choose a custom accent hover color for this block”,”td_type”:”block_template”}],”type”:”td_api_block_template”},”td_block_template_15″:{“text”:”Block Header 15″,”img”:”http:\/\/.org\/wp-content\/themes\/adjacent\/images\/panel\/block_t

Simion C.
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information so we can take a look at this issue. Also provide FTP access. Paste a link to this topic in your email.

Thanks

Simion C.
tagDiv Staff

Hi,

Please note that the option to update the Visual composer is not available when using the Visual composer provided in the theme package. I believe that is a possibility only for purchased plugin licence and you update manually, or by automatic update.
We do not include versions of Visual composer that are not properly tested and fully compatible with the theme.
Check the theme system status and see if the WordPress and server parameters are according to this guide
https://forum.tagdiv.com/system-status-parameters-guide/
You could try to reinstall the theme you have currently
https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins as a test, except the known to work Visual composer version. Then check if this has any effect. Please consider making a full backup if you do not have a stable backup already, before trying this.

Thanks

Catalin
tagDiv Staff

Hello miket,

Please keep in mind that by default, the theme does not have this kind of error. Ensure that you are using the latest theme version, use only the tested plugins which come bundled with the theme core files, clear all the caches and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way and re-install the theme and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

awoodhams
Participant
#0

Hello! I notice that the footer Instagram widget has a “Follow us on Instagram @Athousanddifferentcolors” title, but the sidebar widget does not have that title. For example, see this page (http://e50.4da.myftpupload.com/connect/) Is there a way to add this “Follow us on Instagram @Athousanddifferentcolors” title on the sidebar widget? Is there a way to take it away from the footer widget?

awoodhams
Participant
#0

Hi! How can I change the font size & color of the titles in a tabs element? Seen here (http://e50.4da.myftpupload.com/connect/#share-your-creative-work) I would like to change the font size and color of “Share your creative work” and “Invite a Friend”. If there isn’t a way to do it in the Theme Panel > Fonts, could you direct me how to do it in CSS? Thank you so much!

simchris
tagDiv Member

Probably don’t have cURL installed on server.

Might have to install via FTP.

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