Search Results for 'ftp'

Hello jeanpaultarte,

I have inspected your website and I saw that you are not using the latest version of theme and also, you have some errors through your console, as you can see here -> https://www.screencast.com/t/vKiqCLWIiGl My advice, is to make a new clean install from scratch via FTP way and install only the required plugins which come bundled with the theme packet. Use only the tested plugins because the untested plugins can interact with the theme core files and cause a lot of unknown issues.

Thanks for your understanding!

Hello dinkymonkey,

I have inspected your website and I saw that you are not using the latest version of the theme, you ar using the child theme and also, the required plugins are not updated, sorry! First of all, you should update your theme to the latest version of it which is 7.7, update the Visual Composer to 5.0.1, move the theme to the main theme, revert it to the default state, clear all your additional customizations, clear all your caches and check the results. For more information about theme update, please consult here -> https://forum.tagdiv.com/install-via-ftp/ and the guide for Visual Composer update, check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello thekiwigolfer,

Please keep in mind that the latest version of the theme is fully tested and compatible. Please make sure that you have right made your theme install via FTP way because this is the surest method in this regard. For more information about this way, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello mybookworm,

Please notice that if you will read our documentation here -> https://forum.tagdiv.com/install-via-ftp/ you will find the all required steps needed for theme installing.

Thanks for your understanding!

Hello dukai1011,

Please notice that our theme is fully compatible with the Rev Slider and until now we do not have any bad reports in this regard. If you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that your untested plugins to interact with your theme core files and cause a lot of unknown issues. This can be a reason in this regard. If the problem is still there, try to make a new clean install from scratch via FTP way, install only the plugins which come bundled with the theme packet and check the results.

Thanks for your understanding!

Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin and FTP access so we can login and investigate this issue closer. Please also include a link to this topic so we can identify you.

Thank you!

Hello ravishinde,

Please try to increase your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then check the results. Also, of the problem is still there, please try to make a new clean install from scratch via FTP way and check the results. I have tested on my side and the Featured Image from Vidoe work as expected.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

You must use a FTP client to access your server and the wordpress files. If you are not sure what login information is needed you could ask your hosting provider for clarifications. Here is some useful information about managing your site with FTP – https://codex.wordpress.org/Using_FileZilla

Thanks

Hello tsuba2020,

I recommend you doing a new clean install from scratch via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer and install only the plugins that come bundled with the theme packet and rule out any conflcitng pluigns. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If this does not fix it, you can try to reinstall the theme as a faulty theme install can also create such an error. Please use this guide: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello Assiba13,

Unfortunately, this type of errors happens due to your bad installations or some errors which might be appeared from your untested pluigins. My advice is to make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/
Clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

Hello ImaImpact,

I have inspected your website and I saw that you are not using the latest version of the theme. Update it to the latest version of it via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and also, for more information about our mobile theme plugin, check the guide here -> https://forum.tagdiv.com/the-mobile-theme/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello itmehedi,

Please notice that if you will update the theme, your theme settings will not be changed. We recommend doing your theme update via FTP way because this is the surest method in this regard. For more information about this, please consult our guide here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello cobaltica,

Please keep in mind that you do not use the right version of Visual Composer and that’s why you bring some errors in your console, sorry! You should use the version which comes bundled with the theme packet and wich is Visual Composer 5.0.1. Try to update your plugin via FTP way, remove the old version, clear all your caches, purge all CDN files if you are using the CEDN system and check the results. For more information about how you can update your Visual Composer, please consult our guide here -> https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/

Thanks for your understanding!

Hello itmehedi,

Please keep in mind that our recommended way to do theme update is via FTP way. Please consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ follow all the steps from here and update your theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello newbietamvan,

I have inspected your website and I saw that you have some errors in your console and also, you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hello,

It is as the error says, the folder already exists. Please access your site’s files via ftp and delete the ‘jscomposer’ folder from the plugins folder. Then you will be able to install it normally.
You had a previous version of visual composer and it was not removed entirely. The folder remained behind and wordpress needs to create a new folder with that name but provides an error if there is already a folder with that name present.

Thank you!

Hello hunsour,

Sorry for this, but why you have posted in Newsmag forum? -> https://www.screencast.com/t/xa2PGgWJ Please ensure that you are suing the latest version of the theme and install it via FTP way because this is the surest method in this regard. Remove all your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please provide your website URL so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello szysz,

Please keep in mind that our theme has changed a lot and the latest version of it is Newspaper 7.7. Also, notice that the WordPress version has changed to 4.7.2 which is not tested for Newspaper 6, sorry! Please update your theme to that latest version of it, install only the most recent version of required plugins, clear all your caches and check the results. For more references about FTP way, please consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello,

Please check one more thing. If you are using a child theme, remove it and only use the main theme. If you use an old child theme and update your theme without updating the child as well, the theme will break.
If you still cannot manage to update properly, please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin with administrator rights and ftp access.

Thank you!

Hello CUSPMag,

I suggest you making a full backup to your database and then, try to make a new clean install from scratch via FTP way and install only the required plugins which come bundled with the theme packet and rule out any conflicting plugins. For more information about FTP way, please consult our guide here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!