- NewsmagInstall via FTP
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
Hello Angela,
Unfortunately, the W3 Total Cach plugin is not tested with our theme and is known to be a problematic theme plugin, sorry! Please keep in mind that our recommendation regarding on caching plugin is WP Super Cache which is fully tested with our theme. You should disable the W3 Total Cache and star to use the WP Super Cache, remove all the other untested plugins if you used and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, please notice that we cannot provide support and additional implementation for untested plugins, sorry!
Also, if the problem is still there, you should make a new clean install from scratch via FTP way, clear all your caches and check the results. Please notice that our theme is fully tested only with our required and tested plugins.
Hope this helps!
Thanks for your understanding!
usually permissions issue on your server.
upload via FTP to be safe!
Hi,
not sure why the link isn’t there if I included in my previous message
So here your are : https://1drv.ms/f/s!AkIZ0iKtBNnXl5RlJ83w8BnElQLEnA
Just to point you to the right direction. I know how that the child theme won’t work with no activated main theme and I know how to upload files/folders via FTP. I also knew that it has to do something with my current code of my child theme because if I uploaded the default child-theme along with the new version of the Newspaper theme it looks like it works. I was just disappointed that I have to modify my child-theme after the theme update.
I haven’t had time to figure out what piece of code is causing it but I wanted to get the activation issue sorted in order to get the auto update working. I am curious if it will cause the same issue regarding the child-theme.
Can you please fix the activation issue in order for me to try to update your theme the automated way and if it will stop my child-theme from working I will try to figure out what piece of code is causing as I don’t remember exactly if it was the style sheet or the function.php where I don’t have much of the code anyway.
Thank you
Bonjour,
J’ai fait la mise à jour du thème (newspaper), depuis je n’ai plus rien sur la page d’accueil, plus précisément, sur toutes les pages qui utilisent le plugin Visual composer.
J’ai essayé différentes manières pour la mise à jour du thème (FTP, Envato Toolkit, Suppression et réinstallation du thème), et j’ai toujours le même problème.
La seule solution pour que tout fonctionne, c’est que je remette l’ancienne version du thème 7.6.
J’ai bien évidemment essayé de désactiver les plugins en place, mais c’est toujours pareil, rien ne fonctionne.
Mon serveur fonctionnant avec l’ancienne version, il est, je pense, évident que cela ne proviens pas de celui-ci.
Hello manishsharma4u,
Please ensure that you are using the latest version of the theme which comes bundled with the theme packet and also, makes sure that you are using the latest version of required plugins. If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results. Also, please check our requirements list for our theme, like this -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Also, our recommended method for updating the theme is via FTP because this is the surest way in this regard. For more information, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello edwardtdoye,
Please keep in mind that the Newsmag is fully compatible with the latest version of WordPress. Please ensure that you are using the latest version of the theme which is available from Theme Forest and install it via FTP way because this is the surest method in this regard. For more information about theme installation, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Hope this helps!
Thanks for the message!
Hello mdmahiuddin,
Please ensure that you are using the latest version of the theme and only the latest version of required plugins which come bundled with the theme packet. Clear all your caches and check the results. Also, if the problem is still there, you should make a new clean install from scratch via FTP way and check the results. For more information about our block/modules, please consult our guide here -> https://forum.tagdiv.com/block-settings-guide/
Thanks for your understanding!
Hello Stellone,
It seems that your style.css is not applied on your website. Most likely, This happens due to a bad theme installation. To be safe, please try to make a full backup to your database and make a fresh install from scratch via FTP way because this is the surest method in this regard. For more information about FTP method, please consult here -> https://forum.tagdiv.com/install-via-ftp/ Also, for more information about import/export data from theme panel, consult our guide here -> https://forum.tagdiv.com/import-export-theme-settings/
Hope this helps!
Thanks for your understanding!
Hello,
Please create a new topic if you have an unrelated issue. Please access your site via ftp and rename the plugins folder like this guide suggests: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Thank you!
Hi,
unfortunately updating Newspaper via FTP is pretty simple and straight forward, however, I am using child theme which stops working as soon as I remove the newspaper folder from the server and upload the new one.
Second of all, please check these two screenshots here
in order to see the System Info and that I am missing the Activation Tab for some reason.
Thank you
Hello szysz,
Sorry for the delay, but as you can see here -> https://www.screencast.com/t/Dz2Q6LPT our support hours is unavailable on the weekend and that’s why you have not received any reply, sorry!
I have tried to inspect your website but it seems to be some problems with your server because I got this error like this -> https://www.screencast.com/t/DpktaIWA Please ensure that you are using the latest version of theme which comes bundled with the theme packet and uses only the plugins that come bundled with the theme and rule out any conflicting plugins. All of these should have to be installed via FTP way because this is the surest method in this regard.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
It seems the layout of the theme is broken, you should try to disable all your plugins except Visual composer, clear your cache and purge cdn files. Also check any custom code you may have entered in theme panel or added to the theme files. But if nothing works you could do a fresh install using one of the two methods – https://forum.tagdiv.com/install-via-wordpress/ – https://forum.tagdiv.com/install-via-ftp/ and using only the recommended plugins.
Thanks
Hi,
Please check to see if the wordpress parameters are as recommended – https://forum.tagdiv.com/system-status-parameters-guide/ because this could cause the issues you are having. Also you could try the Ftp installation method – https://forum.tagdiv.com/install-via-ftp/
Thanks
Hi,
Please use this guide to install or update your theme via FTP – https://forum.tagdiv.com/install-via-ftp/ Also please check these parameters and make the necessary modifications if needed – https://forum.tagdiv.com/system-status-parameters-guide/ As for the theme activation you can try the manual activation method – https://www.screencast.com/t/qvYFtRnF – https://www.screencast.com/t/OWDD1rGZF3q7
Thanks
I’m having an issue embedding content from another site.
I pull content from our classifieds provider and it works great on another wordpress site I manage. Example: http://dailyutahchronicle.com/classifieds/#http://dailyutahchronicle.campusave.com//check-domain.php?domainID=2417
But when I input the exact same code onto our new site running newspaper 7, this happens: http://560.413.myftpupload.com/classifieds/
Is there anything specific I need to do on pages to have embedded content show up?
Thanks!
You don’t need plugin or theme panel.
Simply put your favicons in your root web directory via FTP.
All browsers have always automatically looked for them there. So adding a favicon.ico, favicon.png, and the Apple set of sizes is recommended.
Hello thaplug,
I have inspected your website but I cannot identify the source of this problem, sorry! As you can see in our demo here -> https://demo.tagdiv.com/newspaper_video/category/tagdiv-serials/ the active hover work as expected. Surely, the problem comes from your side, sorry! Try to disable all your untested plugins because these can interact with the theme core files and cause a lot of unknown issues. Also, if the problem is still there, try to make a new clean install from scratch via FTP way, install only the plugins that come bundled with the theme packet and rule out any conflicting plugins and then install the demo Video News and check the results.
Hope this helps!
Thanks for your understanding!
Hi,
I am having some troubles to Activate the license.
System Status > Registration key > Your theme is not registered! ( Activate Now )
If I click on the Activate Button I get this error message : Sorry, you are not allowed to access this page.
I was also trying to update the theme manually by uploading it using FTP but my site goes either down or I am having troubles re-activate my child theme but I cannot remember what was the error message while trying to re-active my child theme.
Can you please help me solve this issue as I assume there is an auto update when your product is successfully activated.
Thank you in advance
Hello charbelmune,
Please ensure that you are using the latest version of the theme and also, the bundled version of Social Counter if you want to bring best results in the theme. Also, all of these changes should have to be made via FTP way because this is the surest method in this regard.
Hope this helps and let us know how it goes!
Thaks for your understanding!
Hi,
It seems that you have deeply customized the theme and there is no quick solution for this. There are custom settings set on some of the elements of the theme, and custom classes – https://www.screencast.com/t/ZYTUfI1Ctnv You must go over and check these customizations, where you have made them (theme panel or in the theme files) Or if you did not make those changes maybe a plugin could be the cause, so please try to disable all the plugins except Visual composer and the mobile theme, clear cache, purge cdn files and see if the problem is still there. A new theme install should fix this also, just delete the theme and install it again only using the required plugins that come bundled with the theme – https://forum.tagdiv.com/install-via-ftp/
Thanks
Hello Angela,
I have checked your website and I saw that your menu does not work as expected, as you can see here -> https://www.screencast.com/t/jHXbG9SM This behavior it seems to come from your bad installation or untested plugins which can interact with theme core files and cause a lot of unknown issues. Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, please ensure that you are using only the plugins version which comes bundled with the theme, clear all your caches, purge CDEN files, clear all the cache from your server and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello Aminul Islam,
Please keep in mind that the Mobile Theme is fully tested and it seems to work without any problems. Notice that until now we do not have any bad reports in this regard, sorry! Please try to make a new clean install from scratch via FTP way, install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. For more references about this issue, you can check this -> https://wordpress.org/support/topic/ah00124-request-exceeded-the-limit-of-10-internal-redirects-due-to-probable-1/
Thanks for the message!
Hello pc12capt,
You should consult our documentation regarding on what you can update your theme. Notice that we recommend updating if via FTP way because this is the surest method in this regard. Check here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for the message!
Hi,
Visual composer has to be installed and updated manually, just deactivate the plugin and delete it – https://www.screencast.com/t/w9LLQE5uee then install it from the plugins folder in the full theme package – https://forum.tagdiv.com/whats-included/ according to this guide – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also here is a tutorial about using Ftp to access your host server and install your theme and plugins – https://forum.tagdiv.com/install-via-ftp/
Thanks
Hello joeville9ja,
Every time, you have to use only the bundled version of Visual Composer because this is tested with the theme and should work as properly. If you are using another version of VC, notice that it could not work properly with the theme. Notice that the pages have to be editable with this version of Visual Composer. Try to make a new FTP install for your Visual Composer, clear all your caches and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
