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Sorry, but I did a fresh instal via FTP as suggested earlier and followed other instructions as well, but it didnt make any difference.
Hello all,
Please ensure that you have fully updated your theme only via FTP because this is the surest method, in this case, you have cleared all your caches and test it again and see how it works. Also, if you problem is still there because these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page.
Thanks for your understanding!
Hello mahemaru,
The new styles for our Social Counter might be found only in the latest update because this is an improvement which has Newspaper 7. So, please ensure that you have the latest version of the theme, otherwise, please update it according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (only through FTP because this is the surest method for updating) and then, you when you customize your Social Counter from your backend, you will see these types of design, like this -> http://screencast.com/t/FZ1TXsGy1 For more information about Social Counter, please check our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Hello salimnazer,
Please try to make a new install and see if your problem is still there after this advice. Also, please notice that you will have to make it only through FTP. Clear all your caches and check the results.
Hope this helps!
Thanks for your message!
Hi,
Maybe the theme install did not go as planned and something might have gone wrong. Please reinstall your theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!
Hello livingtosmile,
Please notice that our recommendation, in this case, is to make your update only via FTP because this is the surest method for updating. For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks.
Hello justmevalthemar,
I suppose that you are using the Newspaper 4.5 version, right? Please notice that the latest version of our theme is Newspaper 7 that come bundled with the all required plugins (Visual Composer ->4.11.2, Social Counter 4.0). I suppose that you are using the latest version of WordPress (4.5.2) and please notice that the version 4.5 of the theme are not tested with this. I recommend you to update your theme to the latest version. Please follow the steps below in order to achieve best results in this regard.
In order to update from newspaper 6, you need to delete the old theme altogether and copy over the new theme via FTP. Then simply run the update script from the welcome screen: http://screencast.com/t/NXxqfbe4T
Before the update make sure you do a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.
The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
You will have to re-apply a few settings though as some elements change their order and number such as blocks or post templates so a post template from newspaper 4 for example post style 3, will not be post style 3 anymore but a different number.
You will only have to allow a half hour to restore your site to it’s previous setup.
Thank you for your understanding!
Hello songhy,
Please try to update your theme to the latest version of it because this type of problem has been solved in the latest version. Before doing an update, please try to make a full backup to your data and then please try to update your theme only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, you can check this link here -> http://themeforest.net/item/newspaper/5489609 (scroll down on the bottom of the page) because there you will find our changelog and what type of problems will be solved in our last updates.
Hope this helps!
Thanks for your understanding!
Hi Catalin,
Updated the theme via FTP as suggested, but it doesn’t seems to help. Also, I am using Visual Composer 4.11.2. Cleared the cache as well.
Hi,
The script you mentioned is for updating from newspaper 4. you already have newspaper 6 so the script will not work for you. Unfortunately if you have customization done to the theme files, you need to re-add it in the new version as newspaper 7 is a major update and most of the files got changed. The best thing to do is keep a back-up of your modification and delete your old theme files. Install the new theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and then apply the customization to the new theme files. You skipped quite a few updates so there can’t be any other way around it.
Please make sure you update the plugins that come with the theme as well: visual composer, the social counter, revolution slider. These are bundled with the theme and they need updating if they are to work properly in newspaper 7.
Thank you!
Hello raulpuig,
Please notice that you have fully updated your theme through FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and also, please ensure that you have updated all your required plugins to the latest version of them ->Social Counter 4.0 and Visual Composer ->4.11.2, clear all your caches and test it again. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Also, if your problem is still there after this advice, please provide your website URL so I can further inspect your problem.
Thanks for your understanding!
Hello advertplus,
Please try to update your theme to the latest version of the theme and also, please ensured that you have updated all your require plugins -> Visual Composer ->4.11.2, Social Counter 4.0, WordPress 4.5.2, clear all your caches and test it again. Please update your theme only via FTP according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thanks.
Hi,
Please first try the theme without any other plugins so you can rule out a plugin conflict. Disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check the site again. If the problem is still there, something might have gone wrong when installing the theme. Please try to delete it and install it again via ftp by using this method: https://forum.tagdiv.com/install-via-ftp/
Also if you use a child theme, please disable it and use the main theme.
Let us know how it goes.
Thank you!
Hello sejpost,
I suppose that you are using the latest version of WordPress 4.5.2 and an older version than 4.11.2 for Visual Composer, right? So, please notice that the latest version of WordPress ‘break’ the Visual Composer and this issue was fixed in 4.11.2. So, if you are using the Newspaper 6.6.1, you should try to update to the latest version of the theme (Newspaper 7.0.1) via FTP because this is the surest method for updating. Also, please notice that each version of the theme has it own version of Visual Composer which are fully compatible with it. If you do not want to make an update to the latest version of it, you will have to downgrade your WordPress and Visual Composer plugin to an older version of them. I suggest you doing a full backup to your data and then you should update your theme to the latest version, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps!
Thanks for your understanding!
Though I am not from tagDiv, but let me tell you the method that I use.
I first download the original file that is to be edited. Download is done either through FTP (such as FileZilla) or by using File Manager of cPanel of the hosting account.
Thereafter, I save that original file (with some other name or at some other location on my laptop) that has been downloaded, for future use, if any (such as if things go wrong after editing).
Then, I edit a copy of that file using NotePad++ and save it with the same name as the name of the downloaded file.
Lastly, I upload this edited file to the same location (and with the same name) where the downloaded file originally resided. Then, I check the functionality and if something goes wrong, I again upload the saved original file instead of the edited file.
Hope it helps.
Forgive my ignorance, but how do I insert code line in the theme ? Should I use and ftp such as filezila ?
Hello Holsinda,
First of all, please make a full backup for all you data and then try to update your theme only via FTP because this is the surest method for updating. The latest update of the theme can be got from Theme Forest using your account. For more information about how you can make an update for your theme, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps!
Thanks.
You have access because I deleted the plugin. I gave the error that you have indicated above.
I updated the latest version and uploaded by FTP. What I can do?
Hello,
I assume that you cannot access your wp-admin for your website and you will get this errors. I have checked on my side and the wp-admin seems to be available, as you can see here -> http://screencast.com/t/XwNfGeNm6 Also, please ensure that you have right and fully updated your theme via FTP to the latest version of it in order to achieve best results.
Thanks.
Hello tareqtms,
The updating through FTP is our recommendation because this is the surest method for your theme updating. Please notice that are okay and others way for theme updating but please notice that usually can appear some issues/errors in theme, regarding the update.
Thanks.
I already updated the theme using Envato Toolkit plugin. Do I need to update with FTP again?
for the update I did according to instructions “How to update the theme” and I did it via FTP.
How I can do now to fix it? I I erase WooCommerce plugin and I reinstall?
Hello tareqtms,
Please try to update your theme to the latest version of it (Newspaper 7.0.1). Please notice that all required plugins come bundled with our theme and there you will find the latest version of Social Counter. Please try to update your theme only through FTP because this is the surest method in this regard, clear all your caches and check again the results.
Hope this helps and let us know how it goes!
Thanks.
Hello aswini,
Please ensure that you have fully updated your theme to the latest version of it only through FTP because this is the surest method for updating and then, please make sure that you are using the latest version of Visual Composer ->4.11.2 and also, the latest version of WordPress ->4.5.2. Try to clear all your caches and check the results.
Hope this helps and let us know how it goes!
Thanks.
Hello zetacomunicacion,
I have checked you website and I saw your errors which you get when you access your page. So, please notice that this error appears because the theme calls a function from woo commerce which was removed from Newspaper 6. Please try to do a backup only via FTP because this is the surest method for updating (you will have to remove the oldest version and try to install the new version), clear all your cache and please ensure that your theme has right updated to latest version. For more information about update, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps and let us know how it goes!
Thanks for your understanding!
