Search Results for 'ftp'

Hello The Learned Lizard,

I suppose that you are using the PHP7 version to our theme. Please notice that the theme is not yet compatible with php7. Some elements have become deprecated in the new version of PHP so if you want to use version 7 you can ignore these warnings but as the version 7 is not tested, we suggest reverting to version 6. Before switching to the PHP 6, please ensure that you have deactivated wp debug from wp-config.php core file like this -> http://screencast.com/t/iWr0W63LguQj and for more information about wp-config you should find in this documentation here -> https://codex.wordpress.org/Debugging_in_WordPress Please make sure that you have set them all the permissions for upload folder in your Cpanel/FTP.

Thank you!

Hello yachtsailingcharter,

Please notice that he Visual Composer come bundled with our theme and you can install it only from the panel, Plugins area, like this -> http://screencast.com/t/GDRCiI3V Before doing this, please ensure that you have removed the older version of it for better results. Also, please ensure that you have right installed your theme according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (we recommend to update your theme VIA FTP) Also, please update your Visual Composer to 4.11.2, Social Counter 4.0 for better results. Also, you can check and this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643

Thank you for your understanding!

Hello vipcomm,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring the website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello jauburn,

Please check our documentation and please notice that we recommend doing your update only via FTP because this is the surest method in this regard. Also, please update all your plugins via FTP for better results. You can check this -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643 because it could be more useful for you.

Thank you for your understanding!

Hello Federico,

Please try to do that according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (we recommend to update your theme VIA FTP) Also, please update your Visual Composer to 4.11.2, Social Counter 4.0 for better results. Also, you can check and this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643

Thank you for your understanding!

Hello eemskrant,

Until now we do not have any bad reports in this regards, sorry! Please ensure that you have fully installed your theme without any errors. To be sure, please try to do a clean install only through FTP because this is the surest method in this case. Also, I recommend you updating your theme to the latest version (7.0), according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, you can check this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643 So, clear all your caches, purge all CDN files if you are using CDN and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hi,

@Thisguyhere,
It’s the same problem as above, Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Thenn check your homepage again without the plugins.

@Andrei,
There is no other way to install a demo besides the theme panel. Please try to install a different demo and then install the classic blog. If this fails, maybe the customization you made broke some parts of the theme so please also do a clean install via ftp and start fresh. Your content will not be lost as it is kept in the database.

Thank you!

Hello wawat,

The latest update of our theme is available only on Theme Forest and you have to download the latest packet pressing the Download button. For more information about theme update, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (we recommend doing the update only via FTP) After updating the theme, please update all your plugins that come bundled with our theme -> Social Counter 4.0, Visual Composer 4.11.2 and WordPress 4.5.2. You can check this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643

Hope this helps!

Thank you for your understanding!

Hello valerianidesign,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring your old website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

If your need further assistance in this regard, and if your problem is still there after these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide your FTP access so we can deeper inspect it closer your website files. You have to provide the link to this topic on the mail so we can identify you.

Thank you for your understanding!

Hello valerianidesign,

Please ensure that you have right installed your latest update via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there before after these changes, please try to make a new install within a sub-domain only with Visual Composer and check how it works.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello yachtsailingcharter,

Yes, before you update your theme, you have to disable all your plugins, remove your old theme and install the new update only through FTP because this is the surest way in this case. For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, you can check this topic here -> https://forum.tagdiv.com/topic/how-i-manage-to-update-from-version-6-x-x-to-newspaper-7-0-without-a-problem/#post-111643

Thanks.

Hello MShayto9,

1)If you want to do automatically update, please notice that you have to use the Envato Toolkit. For more information about this regard, please check our documentation here -> https://forum.tagdiv.com/how-to-automatically-update-newspaper-theme/ Also, please notice that we recommend doing an update via FTP because this is the surest method in this regard.
2)Please notice that all your customizations from your panel (Custom CSS area box ->after your update, please re-save this from your panel) and panel settings will remain exactly the same because these were loaded in your database. Also, if you have another custom modifications through code, (for example in the child theme or theme files) all of these will be overwritten with the latest update. Usually, before updating, we recommend our customers to make a backup for all of the customizations because this is the safest way to not lose data.

Thanks.