- NewsmagInstall via FTP
- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
- NewspaperHow to Update the Newspaper Theme
Hi,
Checking the error message is like you try to use the theme with theme plugins that has different versions that are not compatible with the theme. Here is what I recommend.
Connect to your themeforest account and get the theme from there, then use a cPanel or FTP to replace the current theme (doing this you’ll have the latest theme version and it will be clean without any modifications), after that try to login via wp-admin and if is working, then go to Newspaper > plugins and install/update the theme plugins from there.
Thank you!
Hi there at tagdiv,
I am running into some issues of witch I can’t optain if it is theme related or not, but maybe you can help or give a hint.
My newssite is running for over 8 years now with Newspaper and all postst are kept. My wp-postmetatable is very large (about 2,6GB) witch seems to give a lot of issues with stability of the database.
I recently moved from an unmaneged VPS (16 vCpu cores and 60GB RAM) to a shared hosting option with 24vCpu cores and 16GB RAM. I took over the site end 2024 and the previous owner helped with support on the VPS. Because of less time available and not being able to update Plesk to latest version, he stopped with suporting me on the VPS.
For years we used WP Rocket as caching plug-in witch almost never gave issues. Before the move a continues amount of databaseconnection errors was arising. The VPS had to be rebooted every few days because the mariadb service was killed.
Using a cache plugin (any cache plugin) gives Fatal database conetion errors or ‘Post can not be updated’. Tried Varnish cache without any other caching but that did not renew/cleared when I posted a new post. Also tried Redis Object Cache, witch worked at first, but then posting an post kept hanging and Redis didn’t clear anymore.
Because everytime I had to remove caching plugins via FTP to restore my site, I took a closer look at my database.
As far as I know I am only using cloud templates and flex blocks. But the fact that my postmetatable is 2.6GB big concerns me. Maybe you can help me out explaining if td-composer creates a lot of extra row in that table. At current time there are 1071550 totall rows in the postmeta table. I see a lot of the following rows
_vc_post_setting
_edit_lock
_edit_last
slide_template
post_views_count
and this repeats itself many times, but there are also references to other plugins like RankMath, WP Media Folder and FS Poster. It is tricky to get a clear picture of what is eating space unnessessary.
A hint of help would be much appriciated!
Hi Ritu,
Yes, we can totally check the problem, for this I will first recommend to create a full backup for your website and only after that contact us via email at contact@tagdiv.com and provide temporary w-admin access and cPanel or FTP. Also, please include the link of this topic, so we can identify you faster.
This situation appears only in specific conditions, this is why it’s happening only on some conditions.
Thank you!
Hi,
If you have FTP access you should make a full backup for the current install and try to set a clean wordpress and theme without any edits on them and see if it’s working.
Thank you!
Thanks for reviewing my WordPress Newspaper child theme code.
And also, the WordPress admin page shows a 502 error and only FTP access is possible.
I previously tried to edit the theme using FTP, but it broke my site and I had to restore both the WordPress files and the DB files.
When clearing the cache, you also need to upgrade the cache plugin version for normal operation, and the cache will continue to accumulate.
The thing is…
I suddenly got a 502 server error when I logged into my WordPress admin page.
Hi,
If the problem still persist please contact us via email contact@tagdiv.com and provide temporary wp-admin access and if possible cPanel or FTP access and we’ll further investigate the problem.
Thank you!
FYI; you don’t over write when uploading via FTP; as you end up merging old and new copies.
Via ftp you need to *delete* the old newsmag folder, and old td-composer plugin; then upload fresh copies from scratch; then login, then activate the td-composer plugin.
That’s how I do it without any issues 🙂
What php version are you using?
Did you try installing clean copies via FTP, deleting the ones you previously installed?
Disable all caching prior to install?
(I don’t work here, just looooong time user.)
I’ve been building websites since 1995 and FTP has *always* been the best way to update themes due to various localized file permissions, folder ownerships, how WordPress was installed (eg., WP can behave differently if installed via Plesk panel, etc.); time outs on your system during updates causing missing file, unzip issues at server level, mix of old/new files in some cases if server/domain/site/wp does not first properly remove the old files prior to install new ones; caching issues (are you disabling cache prior to updating?) causing mixed content; conflicting plugins, etc.
Just giving some friendly advice from an elder webdev who has “seen it all” over the years and we run in paranoia mode over here.
Good luck! (I don’t work here; but have used Tagdiv products since they launched). Not meaning any insult or anything, just some friendly feedback.
This reply indicate what I was suspecting; your theme is not coded according to best practises as I never came across a WordPress theme in my 20+ year as a webdesigner where FTP is the “safest” way to upgrade. I will have to consider finding another theme.
Hi,
Before updating the theme please make sure you have a full backup for your website. There are 2 ways you can update the theme:
1. Using the theme panel option from Newspaper > Updates and make sure that the theme plugins will also install and update if not install theme from Newspaper plugins (just check before the tagDiv plugins you are using).
2. Manually updating the theme using FTP and after that updating the theme plugins you are using from Newspaper > plugins (dashboard).
In your situation I think that the best method will be using FTP – https://i.imgur.com/DsUaFf9.png – https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Best way to do theme update is to always do so via FTP using un-zipped files; first on server deleting the td-composer plugin folder, and the theme folder; then uploading fresh copies, then going into the plugin manager in WP admin, and activate td composer. This is how we do it without any issues; running latest WP and PHP 8.3x. And, always make backups so you can roll back if you mess something up.
Hi
is there a way (filter) to disable notice of “Newsmag theme update” in WP admin? We have to do mods and FTP stuff for each new iteration so cannot one-click “update” via the panel, so the “HEY! UPDATE” notice kinda distracting.
Super non critical, no rush, question 🙂
https://drive.google.com/file/d/1NVB6GkVp9Gf2HaRegn9GdaKgWcv2W_Dv/view?usp=sharing
As shown in the video the redirect appears random in the different site’s pages but this only in the mobile version. I analyzed all the theme’s folders and files via ftp but I can’t find anything.
Hi,
Please set the shortcode in column text or text with title in code/text zone – https://imgur.com/DSSni9j In case that is still not working, please make a full backup for your website and contact us via email at contact@tagdiv.com and provide temporary wp-admin and FTP access to the website.
Thank you!
Hi,
Most of the time this kind of problems are related to plugin conflicts, therfore I will recomand to use a cPanel or FTP access and disable the plugins one by one – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/
I hope this will help you!
I usually update via FTP;
(make backup of site!!)
a) delete theme folder
b) upload new theme folder (not zip file)
c) delete plugin
d) upload updated plugin via FTP (not zip file)
e) go to plugins and make sure updated plugin enabled.
f) CLEAR CACHE if any.
(I don’t work here.)
Hi,
There seems to be a major issue with my site running Newspaper version 12.7. At the moment the theme is showing correcly in backend 
All plugins are active. But there is another issue that might be the cullpritt.
It looked like somehow my site was hacked on April 8. I found the following files and folders in my wp root directory:
alexusMailer_v2.0.html; alexusMailer_v2.0.php; iub.zip; red.zip; iub (folder) and tomy (folder)
The process for mariadb also gets killed almost every day.
I removed mentioned files and folders and checked for unknown users, also in the users table through phpMyAdmin. Also checked table options, witch has a lot of autoload rules, some of wich I can not identify with a plugin.
I am running my website on a Apache Linux VPS server, with 60GB RAM and 16 CPU cores. My database is about 3,1GB large at the moment. It is a newssite with daily new content (about 20 articles with featured images). Images are served through a plugin from Google Drive.
Since my website is my income, it is quite important that a solution can be found. I am willing to pay for professional help ofcourse if that is at all possible, but my budget is not immense.
Anny help is appreciated. Please let me know if you need details for wp, ftp etc.
I’ve manually installed the plugins through FTP, but the Newspaper admin panel failed to recognize them. I tried to installed them then through the panel, but I got this “An error occurred and we could not finish the process.Please manually update the plugins.”
5) Primary and sub-domain, both have the same issue. Both primary and sub-domain have separate wordpress installation, database, ftp access. That means the problem is common to the theme.
I don’t work here, but simplest fix that I’d do in the interim is make an image of your logo and create the folders on your site via FTP if not already there, and upload your logo with that filename to your site to that folder location.
It may also simply be you didn’t set the location in the theme panel for the site icons.
Hi,
We could also take a closer look. Please send us an email at contact@tagdiv.com and provide admin login for the website, also cPanel or FTP. We will check the issues as well.
Thank you!
Hello @joshbarsch !
Please install the theme via FTP: https://forum.tagdiv.com/install-via-ftp/
Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
@anamaria,
Please see the site info below.
### wp-core ###
version: 6.7.2
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: development
user_count: 15
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /code
wordpress_size: 94.86 MB (99465258 bytes)
uploads_path: /code/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /code/wp-content/themes
themes_size: 8.03 MB (8415114 bytes)
plugins_path: /code/wp-content/plugins
plugins_size: 28.00 B (28 bytes)
fonts_path: /code/wp-content/uploads/fonts
fonts_size: 2.28 MB (2386544 bytes)
database_size: 29.67 MB (31113216 bytes)
total_size: 134.83 MB (141380160 bytes)
### wp-active-theme ###
name: Newspaper Child theme (Newspaper-child)
version: 9.0c
author: tagDiv
author_website: http://themeforest.net/user/tagDiv/portfolio
parent_theme: Newspaper (Newspaper)
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, widgets-block-editor, editor-style, menus, widgets
theme_path: /code/wp-content/themes/Newspaper-child
auto_update: Disabled
### wp-parent-theme ###
name: Newspaper (Newspaper)
version: 12.6.9
author: tagDiv
author_website: https://themeforest.net/user/tagDiv/portfolio
theme_path: /code/wp-content/themes/Newspaper
auto_update: Disabled
### wp-themes-inactive (1) ###
Twenty Twenty-Five: version: 1.1, author: the WordPress team, Auto-updates disabled
### wp-mu-plugins (1) ###
Pantheon MU Plugin Loader: version: 1.0, author: Pantheon Systems
### wp-plugins-active (41) ###
Advanced Custom Fields: version: 6.3.12, author: WP Engine, Auto-updates disabled
Autocomplete WooCommerce Orders: version: 3.4.0, author: QuadLayers, Auto-updates disabled
Bulk Move: version: 1.3.0, author: Sudar, Auto-updates disabled
Classic Editor: version: 1.6.7, author: WordPress Contributors, Auto-updates disabled
Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.6.8, author: Code Snippets Pro, Auto-updates disabled
Convert Pro: version: 1.8.1, author: Brainstorm Force, Auto-updates disabled
Convert Pro – Addon: version: 1.5.14, author: Brainstorm Force, Auto-updates disabled
Disable Bloat for WordPress & WooCommerce: version: 3.5.0, author: Disable Bloat, Auto-updates disabled
Disable Comments: version: 2.4.7, author: WPDeveloper, Auto-updates disabled
Duplicate Page: version: 4.5.4, author: mndpsingh287, Auto-updates disabled
FluentSMTP: version: 2.2.90, author: FluentSMTP & WPManageNinja Team, Auto-updates disabled
Gravity Forms: version: 2.9.4, author: Gravity Forms, Auto-updates disabled
Gravity Forms ActiveCampaign Add-On: version: 2.1.0, author: Gravity Forms, Auto-updates disabled
Gravity Forms Advanced Post Creation Add-On: version: 1.5.0, author: Gravity Forms, Auto-updates disabled
Gravity Forms Authorize.Net Add-On: version: 2.11, author: Gravity Forms, Auto-updates disabled
Gravity Forms Google Analytics Add-On: version: 2.3.0, author: Gravity Forms, Auto-updates disabled
Gravity Forms reCAPTCHA Add-On: version: 1.6.0, author: Gravity Forms, Auto-updates disabled
GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: version: 1.20.3, author: Thomas Geiger, Auto-updates disabled
Legendary Core for WordPress: version: 1.01.134, author: support@legendarydata.com, Auto-updates disabled
Legendary Data – Search Plugin: version: 1.00.022, author: Alvin Kreitman / Legendary Data, Auto-updates disabled
Molongui Authorship: version: 5.0.15, author: Molongui, Auto-updates disabled
Native PHP Sessions for WordPress: version: 1.4.3, author: Pantheon, Auto-updates disabled
Redirection: version: 5.5.2, author: John Godley, Auto-updates disabled
Simple User Avatar: version: 4.7, author: Matteo Manna, Auto-updates disabled
tagDiv Cloud Library: version: 3.8 | built on 10.02.2025 10:50, author: tagDiv, Auto-updates disabled
tagDiv Composer: version: 5.3 | built on 10.02.2025 10:50, author: tagDiv, Auto-updates disabled
Temporary Login Without Password: version: 1.9.0, author: StoreApps, Auto-updates disabled
The Events Calendar: version: 6.10.2, author: The Events Calendar, Auto-updates disabled
TotalPoll – Pro: version: 4.11.0, author: TotalSuite, Auto-updates disabled
User Role Editor: version: 4.64.4, author: Vladimir Garagulya, Auto-updates disabled
WooCommerce: version: 9.7.1, author: Automattic, Auto-updates disabled
WooCommerce.com Update Manager: version: 1.0.3, author: Automattic, Auto-updates disabled
WooCommerce Authorize.Net Gateway: version: 3.10.10, author: SkyVerge, Auto-updates disabled
WooCommerce Memberships: version: 1.26.11, author: SkyVerge, Auto-updates disabled
WooCommerce Subscriptions: version: 7.2.1, author: WooCommerce, Auto-updates disabled
WP-DraftsForFriends: version: 1.0.2, author: Lester ‘GaMerZ’ Chan, Auto-updates disabled
WP All Import – ACF Add-On: version: 3.3.9, author: Soflyy, Auto-updates disabled
WP All Import – User Import Add-On Pro: version: 1.1.8, author: Soflyy, Auto-updates disabled
WP All Import Pro: version: 4.10.1, author: Soflyy, Auto-updates disabled
WP Crontrol: version: 1.18.0, author: John Blackbourn, Auto-updates disabled
### wp-plugins-inactive (7) ###
EWWW Image Optimizer: version: 8.1.2, author: Exactly WWW, Auto-updates disabled
Featured Image Admin Thumb: version: 1.6, author: Sean Hayes, Auto-updates disabled
Pantheon Advanced Page Cache: version: 2.1.1, author: Pantheon, Auto-updates disabled
WP Fusion Lite: version: 3.44.8, author: Very Good Plugins, Auto-updates disabled
Yoast SEO: version: 24.7, author: Team Yoast, Auto-updates disabled
Yoast SEO: News: version: 13.3, author: Team Yoast, Auto-updates disabled
Yoast SEO Premium: version: 24.5, author: Team Yoast, Auto-updates disabled
### code-snippets (12) ###
snippet-5: name: Customize WP Login Screen, scope: global, modified: 2025-02-11 16:10:24
snippet-6: name: Issue Archive and Current Issue Shortcode, scope: global, modified: 2025-02-11 16:20:31, tags: [Shortcode]
snippet-7: name: Remove unnecessary fields from user edit screen, scope: global, modified: 2025-02-11 16:26:01
snippet-9: name: WordPress Admin Styles, scope: global, modified: 2025-02-04 16:55:35
snippet-12: name: Disable Yoast Redirects, scope: global, modified: 2025-02-21 18:52:27
snippet-13: name: Remove WooCommerce Payments Menu Item from Admin, scope: global, modified: 2025-02-05 18:01:46
snippet-14: name: WooMemberships Paywall Message, scope: global, modified: 2025-02-20 21:10:16
snippet-15: name: Disable Contributor upsell widget, scope: global, modified: 2025-03-11 14:14:04, tags: [Molongui Authorship]
snippet-16: name: IMPORT SCRIPT – For Guest Authors and Image Attachments, scope: global, modified: 2025-03-18 18:35:41, tags: [WP All Import]
snippet-17: name: Latest Poll Shortcode, scope: global, modified: 2025-03-11 14:14:52, tags: [TotalPoll Pro]
snippet-18: name: Rotate ConvertPro CTAs Shortcode, scope: global, modified: 2025-03-11 14:41:26, tags: [ConvertPro, Shortcode]
snippet-20: name: Add Hide Featured Image Checkbox and functionality., scope: global, modified: 2025-03-18 19:46:30
### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1693
imagemagick_version: ImageMagick 6.9.13-17 Q16 x86_64 18482 https://legacy.imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 100M
upload_max_filesize: 100M
max_effective_size: 100 MB
max_file_uploads: 50
imagick_limits:
imagick::RESOURCETYPE_AREA: 251 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 24576
imagick::RESOURCETYPE_MAP: 126 GB
imagick::RESOURCETYPE_MEMORY: 63 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 0
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: 9.27
### the-events-calendar ###
### wp-server ###
server_architecture: Linux 6.1.112+ x86_64
httpd_software: nginx/1.27.1
php_version: 8.3.19 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 120
memory_limit: 1024M
max_input_time: 900
upload_max_filesize: 100M
php_post_max_size: 100M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2025-03-20T14:32:51+00:00
utc-time: Thursday, 20-Mar-25 14:32:51 UTC
server-time: 2025-03-20T10:32:50-04:00
### wp-database ###
extension: mysqli
server_version: 10.4.25-MariaDB-log
client_version: mysqlnd 8.3.19
max_allowed_packet: 67108864
max_connections: 1024
### wp-constants ###
WP_HOME: https://dev-hartfordbusiness-com-wp.pantheonsite.io
WP_SITEURL: https://dev-hartfordbusiness-com-wp.pantheonsite.io
WP_CONTENT_DIR: /code/wp-content
WP_PLUGIN_DIR: /code/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 1G
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: writable
mu-plugins: writable
### acf ###
version: 6.3.12
plugin_type: Free
update_source: wordpress.org
ui_field_groups: 3
php_field_groups: 0
json_field_groups: 0
rest_field_groups: 0
post_types_enabled: true
ui_post_types: 27
json_post_types: 0
ui_taxonomies: 17
json_taxonomies: 0
rest_api_format: light
admin_ui_enabled: true
field_type-modal_enabled: true
field_settings_tabs_enabled: false
shortcode_enabled: false
registered_acf_forms: 0
json_save_paths: 1
json_load_paths: 1
Hello,
If you have an error there, the code is incomplete, or some special characters can cause the issue, please remove it and add it again
like in this guide https://rankmath.com/kb/custom-sitemaps/ -> https://rankmath.com/kb/fix-sitemap-issues/
Also, you should create the file using the FTP Access to ensure it works well.
Thank you!
