- NewsmagInstall via FTP
- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
- NewspaperHow to Update the Newspaper Theme
Hello! I’ve been in contact with the WPML support. This issue is taking an eternity for them, and this seems to be a problem with Newspaper and WPML in combination. So I write to you too and hope that one of you can fix it. Both of you claim that your software should work together. This is urgent, we would have launched the site already last week if this would have worked.
We started with one of the theme’s ready-made pages and began modifying it. Currently, we only have Wordfence, the TagDiv plugins required by the theme, WPML multilingual + string translation, and UpdraftPlus installed.
Symptoms:
The translatable strings appear as gibberish. On one page, all strings in both the source language (English) and the automatic translation to Swedish are just one hashtag. On another page, the source language looks like random characters, although the automatic translation to Swedish is sensible. It also seems like all strings are not picked up to become translated.
What is causing the translatable strings to appear as gibberish or random characters? Can you make the theme actually compatible with WPML?
Hi,
The fix for the issue with the socials not appearing in the theme panel is to add the code from here https://pastebin.com/NEEaRN0j in the theme functions file. Then check in the theme panel to see if all the socials appear correctly. If they do, remove the code from the functions file. We can do this if you want, we will need admin login for the website and cPanel or FTP.
Or, wait a bit more time until we manage to release the new theme update which should fix the issue permanently.
We are very sorry for this inconvenience. Please let us know if you need help with it.
Thanks.
Hi,
That means there are problems. And I believe they aren’t related.
For the first issue with editing with the composer I suggest entering the code from the bottom of this guide https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one https://prnt.sc/MQRKxmjITK4V in the htaccess file. You can add it at the bottom of the existing code. Then check if the composer works correctly.
For the other issue, with the cloud library, you could try as a first step to check the wp memory and the rest of these parameters mentioned here https://prnt.sc/flMy0UJQE0W3 If these are lower than recommended, I suggest increasing them, the methods are described in the guide I provided.
Or, if you want, we can check these things on the website directly. You can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP. We will check as soon as possible.
Thanks.
Hi,
That means there are problems. And I believe they aren’t related.
For the first issue with editing with the composer I suggest entering the code from the bottom of this guide https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one https://prnt.sc/MQRKxmjITK4V in the htaccess file. You can add it at the bottom of the existing code. Then check if the composer works correctly.
For the other issue, with the cloud library, you could try as a first step to check the wp memory and the rest of these parameters mentioned here https://prnt.sc/flMy0UJQE0W3 If these are lower than recommended, I suggest increasing them, the methods are described in the guide I provided.
Or, if you want, we can check these things on the website directly. You can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP. We will check as soon as possible.
Thanks.
Hi,
I can’t say unfortunately, such issues are not normal. The composer doesn’t normally crash the servers of the websites.
My first suggestion is to check if the theme requirements are fulfilled https://forum.tagdiv.com/requirements-for-newspaper/ If it’s a large website with many plugins, the wp memory can be increased more than the recommended value.
I also suggest checking the server error logs, debug logs, etc. There may be useful information in them.
If you want I can take a look as well. You can send us an email at contact@tagdiv.com and provide access to the website, and also to cPanel or FTP or something similar. I’ll check as well, maybe I can find more clues about the issue.
Since the server is crashing, maybe it would also be a good idea to contact the hosting provider so they can investigate as well, or at least maybe they can provide more details about what’s happening.
Thanks.
Hi,
It that happening only when the Newspaper theme is active? You could make a quick test with a default wordpress theme to see if it works correctly.
Such issues can be caused by insufficient resources for the website. We provide this requirements guide https://forum.tagdiv.com/requirements-for-newspaper/
Specifically for that error, which is quite common, there are guides like this one for example https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
If you are unsure of how to increase the limits on the website, I can take a look. You can send us an email at contact@tagdiv.com and provide a link to the website and admin login, and also access to cPanel or FTP or something similar.
Thanks.
Hi,
Please do not share private credentials via form, only via email.
I checked the website and now this is not working https://i.imgur.com/o8pRGBC.png. This kind of situation can be related to the .htaccess file, please use an FTP or cPanel to rename it and see if the problem is resolved.
Also, make sure that the wp memory limit is set to at least 256MB https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
If the situation continues, please contact us via email at contact@tagdiv.com and provide us with the website access.
Thank you!
Hi guys, first and formost, thank you very much for keeping this theme, i’ve been using it since versions 7. and always been loving it.
Unfortunately, last night i was checking for updates on my website and decided saw that there was an update that was long due on the theme. I updated it like we always have but after the theme update, the plugins failed to work and our website that has thousands of readers everyday is now just white with the td-composer shortcodes….
It’s awfull, i cant give you ftp and wordpress access if you can put everything running back again.
Please help.
Website: squared-potato.pt
Hi Sam,
I understand, if you want, we can take a look. For this, please make a backup of your website and contact us via email at contact@tagdiv.com and provide your WP-admin and cPanel or FTP access. We’ll check it as soon as possible. Also include the link to this topic to identify you faster.
Thank you!
Hi,
What I will suggest is to check the theme requirements – https://forum.tagdiv.com/requirements-for-newspaper/ and make a test using only the tagDiv plugin to see if the problem persists.
If the problem is still persisting, please make a backup for the website and please contact us via email at contact@tagdiv.com and provide WP-Admin and cPanel or FTP access. We’ll check it as soon as possible.
Thank you!
Hello,
Please make a full backup of your website and please contact us via email at contact@tagdiv.com and please provide WP-Admin and cPanel or FTP access to the website. We’ll check it as soon as possible.
Thank you!
Hi,
Please make a full backup and contact us via email at contact@tagdiv.com, and please provide WP-Admin and cPanel or FTP access.
Thank you!
Hi,
Please do a test using only the tagDiv plugins, as there may be a plugin conflict.
In case the problem persists, please make a full backup, contact us via email at contact@tagdiv.com, and provide wp-admin and cPanel/FTP access to the website to investigate the problem.
Thank you!
I’m not having this issue on our sites.
You might try
a) via FTP, delete theme folder; upload new copy (do not over write old)
b) delete TD composer plugin; upload new copy (do not overwrite old)
Login and make sure both activated. Test a page edit.
If using something like Pagespeed that compresses js files, consider disabling to debug.
(I don’t work here.)
Hi,
I see. To resolve this problem, please create a backup for your website, and please contact us via email at contact@tagdiv.com, and please provide temporary wp-admin and FTP access. We’ll check it as soon as possible.
Thank you!
Did you put in your license code?
(Sorry, don’t work here; but that was an issue I had in dev setup.)
I also found that installing uncompressed files via FTP, vs installing zip via WP panel works best. And, make sure not using PHP 8.4x (8.3x max).
Hi,
to have an article that is using a featured video that is set locally make sure that you set the article format on video https://i.imgur.com/iljRQYz.png then the video link in this place – https://i.imgur.com/MJhPSbS.png If is a a stored video the featured image needs to be set manually, if is a social link like youtube, then the thumb from the video will be display.
The upload problem usually means your server is timing out or blocking the upload (your host can help you with this).
Check these fast:
– Make sure post_max_size > upload_max_filesize in php.ini.
– If you use NGINX, add: client_max_body_size 512M;
– Temporarily disable security plugins (Wordfence, ModSecurity).
– Use FTP to upload to /wp-content/uploads/ if stuck.
If still broken: Check your server’s error logs there’s likely a timeout or security rule blocking it.
Hi,
Please contact us via email at contact@tagdiv.com and add in email a link to this topic and use this guide for temporary wp-admin access https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/ for cPanel access or FTP you can get them from your host.
Thank you!
Hi,
Most of the time the problem is from a shortcode that is not compatible with our theme or a plugin conflict, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
If is only for one page or a cloud template (it can be on the header or footer, you can change them for tests and see if the problem persists), this is from some settings/shortcodes set on it and it can be fixed using the page revision.
If the problem persist, please contact us via email at contact@tagdiv.com and provide temporary wp-admin and FTP or cPanel access. We’ll check it as soon as possible.
I hope this will help you!
Hi,
I jut checked now the website and I see that you manage to install the Pulses PRO demo.
If you are still facing problem, please contact us via email at contact@tagdiv.com and provide wp-admin access and FTP access to investigate the problem.
Thank you!
usually best to update via ftp
Hi,
Please contact us via email at contact@tagdiv.com and provide temporary wp-admin access and FTP. One of our developer will check this problem as soon as possible. Include the link of this topic to can identify you faster.
Thank you!
Hi,
Ok, so you have a very old theme version, you need to update the theme manually using cPanel/FTP. You need to download the theme pancake from the themeforest account.
https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://i.imgur.com/oIVEy2N.png
Thank you!
Hi,
Please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access and FTP or cPanel access to the website. We’ll check it and try to resolve it as soon as possible.
Thank you!
Hi,
Something has happening there, because if evirating was working and nothing has been added install, edited, upgraded on the website the problem shouldn’t appear.
If you want us to resolve the problem for you we’ll need wp-admin access to your website and FTP or cPanel access, those needs to be provided via email at contact@tagdiv.com also you need to have a valid license key with a valid support period, if the support period is not valid you’ll need to extend it.
Nor related to the problem, most of the time this can appear do to some changes to code in plugins or themes, plugins conflict that are interfering with the theme or other plugins (usually can be checked in error log or using the debug mode)
Thank you!
