- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewspaperHow to Update the Newspaper Theme
I have created a custom template for my WordPress website by writing the code directly via FTP. The page displays correctly on desktop, but on mobile, it does not show my template. Instead, I see a message like “No mobile content – Edit mobile content.”
I have checked my template files, but I’m not sure what’s causing this issue. Could this be related to responsive design, caching, or something else? Any insights would be appreciated!
Hi there
We uploaded the theme to our website and activated the required plugins and the site slowed down and crashed. I had to go into the server/ftp and delete the plugins to get the site back up. Is there something we are doing wrong? Any help would be great. I can send our server info if need be.
Probably need to login via FTP, rename the plugins folder to xxplugins, then try to login.
Fyi, login issues not really theme related but a problem with wordpress and your setup.
see: https://www.wpbeginner.com/wp-tutorials/locked-out-of-wordpress-admin/
(I don’t work here.)
Hi,
Ok. Please let me know the results.
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
Thank you!
Hi,
Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
Also, please let me know what error you have there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you
Hi,
Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
Thank you!
Hello,
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hi,
Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
If this isn’t what you mean, please provide more details and screenshots.
Thank you!
Hello,
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
How did you ‘install’ ?
Two options
(1) FTP (e.g., Filezilla) — unzip, upload folder only for theme to your wordpress theme folder; make sure you don’t have a folder inside folder
(2) upload via WP built-in install theme, using the zip file from the download
Install a WordPress theme from a . zip file
Sign in to WordPress.
In the left-side menu, select Appearance and then Themes.
Select Add New.
Select Upload Theme.
Select Choose File.
Locate and select the theme . zip file on your local computer and then select Open.
Select Install Now.
Once installed it will be showin in the list of themes you can activate.
(I don’t work here.)
Hi,
Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
If this isn’t what you mean, please provide more details and screenshots.
Thank you!
Hi,
Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
If this isn’t what you mean, please provide more details and screenshots.
Thank you!
Well, color me surprised – just updated one of our older sites which was still on Newsmag 3x trunk with major hacks, to the 5x trunk and zero issues other than having to re-authorized with license.
Main trick was
A) moving all custom CSS from theme panel to the WP customizer
B) moving all custom ‘code’ from the functions file(s) to a custom plugin
C) prperly deleting old theme and td-composer via FTP vs drag-overwrite old with new, which is always bad bad bad idea.
Sweet 🙂
Hi,
Normally the theme only has to be activated once, with the optional option to create a forum account. Something must be wrong it if keeps asking for activation all over again. Maybe its a caching issue, there have been cases where the theme was not actually getting activated because of caching that affected the backend of the website (object cache).
We will take a look at it, please send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel if available, or FTP. We will check as soon as possible, let us know.
Thank you!
Hello,
You can download the latest package from here https://cdn.tagdiv.com/wp-content/uploads/2024/11/Newspaper-12-6-8.zip
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hello,
We’ve installed and activated the Newspaper theme, but we are encountering an error when trying to install the required plugins. The error message is:
Fatal error: Uncaught TypeError: ftp_fget(): Argument #1 ($ftp) must be of type FTP\Connection, null given in /var/www/html/saltire_sentinel/wp-admin/includes/class-wp-filesystem-ftpext.php:146 Stack trace: #0 /var/www/html/saltire_sentinel/wp-admin/includes/class-wp-filesystem-ftpext.php(146): ftp_fget() #1 /var/www/html/saltire_sentinel/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/tagdiv-view-theme-plugins.php(125): WP_Filesystem_FTPext->get_contents() #2 /var/www/html/saltire_sentinel/wp-content/themes/Newspaper/includes/wp-booster/tagdiv-wp-booster-functions.php(499): require_once(‘…’) #3 /var/www/html/saltire_sentinel/wp-includes/class-wp-hook.php(324): {closure}() #4 /var/www/html/saltire_sentinel/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /var/www/html/saltire_sentinel/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /var/www/html/saltire_sentinel/wp-admin/admin.php(259): do_action() #7 {main} thrown in /var/www/html/saltire_sentinel/wp-admin/includes/class-wp-filesystem-ftpext.php on line 146
Could you kindly assist us with resolving this issue?
The site is accessible here: https://test.vykohms.com/saltire_sentinel/
Best regards,
Dalvkot.
Hello Annamaria,
Thanks for the very fast answer.
I tried with both PHP version 8.0 and 8.1 the very same error persists.
Meanwhile I also tried with other prebuild websites, for example with “DEFAULT PRO”, the very same error occurs. , so this is a more general issue. I also carefully read the other thread you linked https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/, but unfortunately there are no steps to follow there and also there is no solution described there 🙁
I am using official WordPress docker images, so any developer on your side can spin up exactly that image and reproduce the error:
– wordpress:6.7.1-php8.3-apache
or as you recommended:
– wordpress:6.7.1-php8.1-apache
– wordpress:php8.0-apache
For detailed diagnostics, all my experiences are on freshly installed images, with no other themes and plugins.
Theme name i Newspaper
Theme version i 12.6.8
Theme database version i 12.6.8
HTTP channel test wordpress
Installed demo i Default PRO – demo ID: default_pro | install type: full
System Status
————–
PHP Version 8.0.30
WP Memory Limit 384 MB
PHP Execution Time 600
PHP Max Input Vars 3000
WordPress Health Info from Tools -> Site Health
———————————————–
### wp-core ###
version: 6.7.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /var/www/html
wordpress_size: 56.95 MB (59713887 bytes)
uploads_path: /var/www/html/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /var/www/html/wp-content/themes
themes_size: 20.08 MB (21059932 bytes)
plugins_path: /var/www/html/wp-content/plugins
plugins_size: 315.73 KB (323305 bytes)
fonts_path: /var/www/html/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 4.70 MB (4931584 bytes)
total_size: 82.04 MB (86028708 bytes)
### wp-active-theme ###
name: Newspaper (Newspaper)
version: 12.6.8
author: tagDiv
author_website: https://themeforest.net/user/tagDiv/portfolio
parent_theme: none
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, widgets-block-editor, editor-style, menus, widgets
theme_path: /var/www/html/wp-content/themes/Newspaper
auto_update: Disabled
### wp-themes-inactive (4) ###
Twenty Twenty-Five: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Four: version: 1.0, author: the WordPress team (latest version: 1.3), Auto-updates disabled
Twenty Twenty-Three: version: 1.3, author: the WordPress team (latest version: 1.6), Auto-updates disabled
Twenty Twenty-Two: version: 1.6, author: the WordPress team (latest version: 1.9), Auto-updates disabled
### wp-plugins-active (3) ###
tagDiv Cloud Library: version: 3.7 | built on 26.09.2024 10:39, author: tagDiv, Auto-updates disabled
tagDiv Composer: version: 5.2 | built on 26.09.2024 10:39, author: tagDiv, Auto-updates disabled
tagDiv Social Counter: version: 5.6 | built on 14.11.2024 7:59, author: tagDiv, Auto-updates disabled
### wp-plugins-inactive (2) ###
Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic – Anti-spam Team (latest version: 5.3.5), Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.6.0
file_uploads: 1
post_max_size: 30M
upload_max_filesize: 30M
max_effective_size: 30 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 786432
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: 9.53.3
### wp-server ###
server_architecture: Linux 6.8.0-1018-azure x86_64
httpd_software: Apache/2.4.56 (Debian)
php_version: 8.0.30 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 600
memory_limit: 500M
admin_memory_limit: 512M
max_input_time: -1
upload_max_filesize: 30M
php_post_max_size: 30M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-12-17T08:17:27+00:00
utc-time: Tuesday, 17-Dec-24 08:17:27 UTC
server-time: 2024-12-17T08:17:26+00:00
### wp-database ###
extension: mysqli
server_version: 11.4.4-MariaDB-ubu2404
client_version: mysqlnd 8.0.30
max_allowed_packet: 16777216
max_connections: 151
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 384M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
`
Hello,
I’m sorry to inform you, but this code is not from our theme. What we kindly ask you to do is to download the latest version from ThemeForest, install it, and also verify these steps.
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
Thank you!
Hello,
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hello,
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
Did you have configured your cache plugin?
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
f you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hello,
I think that your prebuilt website wasn’t installed completely.
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, do you want to install it with or without content?
Thank you!
Hello,
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
Upon a quick analysis, I noticed that you’re using an older version of the theme.
I recommend updating the theme to version 12.6.8 and checking for malware.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
