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koinfinans
tagDiv Member

Hi Calin,
I sent our login and ftp info 3 days ago to your contact@tagdiv.com email. Have you able to check? Please let me know if you have.
Best regards.

Calin
tagDiv Staff

Hi,

The last version of the Newsmag is v4.9.2 , please make sure that you make the update as in our documentation from here ->https://tagdiv.com/update-newspaper-theme/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

If you are referring to the homepage, then I think that you have set the latest posts in Settings > Reading -> https://i.imgur.com/ICMqz89.png if yes, then the changes need to be done for the Blog and posts from theme panel -> https://i.imgur.com/Bi55M3r.png

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please replace that Block 1 with a now one and try to see if this is working.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make/create a staging site and duplicate everything from your live website ( make a copy of it) after that please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Maddest
tagDiv Member

Can’t give you cPanel access, because there other websites hosted as well.

However, I could setup a ftp user, if that’s sufficient?

Calin
tagDiv Staff

Hi curemek and madweb1,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Usually this problem is caused by untested plugins, please make sure that you do not have a plugin conflict with untested plugins or custom code, please deactivate all non theme/tested plugins, clear all cache and try again.
Also make sure that you have the last version of theme and WordPress.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If the problem persist, please make sure that you do not have a plugin conflict with untested plugins or custom code, please deactivate all non theme/tested plugins, clear all cache and try again.

Also you check those similar topics :
https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
https://forum.tagdiv.com/topic/hello-unable-to-import-demo-content/
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

For me this is working correctly -> https://www.screencast.com/t/hPaXseaHg -> https://www.screencast.com/t/bTakcnZ4Tn so there is something wrong in your settings or maybe it is a plugin conflict.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Joanne Yu
tagDiv Member

Hi,

i’ve tried reinstalling the tagdiv composer plugin by going thru the following steps

1) removed the tagdiv composer plugin folder via ftp
2) download the new tagdiv composer plugin from themeforest theme full package
3) reupload the new tagdiv plugin
4) reactivate the plugin

BUT, im still facing issue saving the setting from the theme panel.

Also, my mobile logo is extremely HUGE, but i have uploaded the correct size.

anyway you can assist me?

Calin
tagDiv Staff

Hi,

I do not quite understated the image, is taking a long time until the theme is loading or when you are using these plugins is taking this long time ?
If you want you can make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email, also please provide some details about the way you’ve made the update.

Thank you!

Calin
tagDiv Staff

Hi,

If the problem persist please make sure that you do not have a plugin conflict with untested plugins or custom code, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

If the Nginx platform allow you to install plugins and make configurations on FTP or cPanel, then should be no problems.

Also we didn’t test the LiteSpeed+LSCACHE with our theme, therefore we can not say if this will work properly or not with our theme.
We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Calin
tagDiv Staff

Hi,

That code should solved the problem, but is look that this is still not working correctly -> https://i.imgur.com/zb6U8am.png also this is the code that set the animation on menu -> https://i.imgur.com/5xrkYnV.png -> https://i.imgur.com/j1IY0gs.png

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you have the last version of Newspaper theme (v10.2) and WordPress v5.3.2
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

boka003
Participant
#0

Hello there,

I have using news mag 4.7 theme at my website.
And i will like to update it to 4.9

I have chose to update my theme via FTP.

Here is how our web site is look like: https://i.ibb.co/fSY93Np/screencapture-in4s-me-video-rezim-se-brani-vremenskom-prognozom-rtcg-preporucuje-gradjanima-da-se-zatvore-u-kuce-i-stanove-dok-traju-litije-2020-01-16-09-36-11.png

Here is how it look like after update: https://i.ibb.co/PFrBJV3/screencapture-in4s-me-putin-buducnost-rusijee-vidim-kao-harmoniju-mocne-sile-i-blagostanja-nasih-ljudi-2020-01-16-09-32-34.png

Is it possible to update theme and keep all settings?

Thank you!

Calin
tagDiv Staff

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Vlad S
tagDiv Staff

Hi,

Unfortunately there is a problem with the new option add in theme panel for disable the schema article, this interfere with preview draft, in order to fix this problem you’ll need to make some changes in theme file or deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
The file are wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/EMWC74l.png add “|| is_preview()” -> https://i.imgur.com/78beFgC.png
wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php
-> https://i.imgur.com/WIIKHSU.png -> https://www.screencast.com/t/VbigQIINRB
or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and make the proper changes for you. Include a link to this topic in the email.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Is look like instead of the featured image is display the logo on the blocks thumbs.
If you checked the plugin conflict and the problem persists, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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