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Calin
tagDiv Staff
Bug in post view count - reply
#322978
Dec 2, 2019 at 1:26 pm

Hi,

Please make sure that you do not have some plugin conflicts, if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
My exsisting Beaver builder not working after theame update - reply
#322934
Dec 2, 2019 at 11:43 am

Hi,

A assuming that this problem appear on posts that have set infinite loading, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
S.O.S – error to paste ad code - reply
#322872
Dec 2, 2019 at 9:15 am

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Instagram - reply
#322863
Dec 2, 2019 at 8:46 am

Hi Alsok and Azulita,

Please clear all cache, if the problem persist please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Home page destroyed - reply
#322681
Nov 29, 2019 at 2:15 pm

Hi,

Is look like the blog page is apply on homepage, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Missing Icons & Images - reply
#322527
Nov 28, 2019 at 4:30 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

leejaehak
Participant
WordPress 5.3 Update warning? - topic
#0
Nov 28, 2019 at 8:32 am

WordPress 5.3 Update

Theme : Newspaper V 10.1

I get a warning.
Class-wp-filesystem-ftpext.php on line 143

* Source code
if ( ! ftp_fget( $this->link, $temp, $file, FTP_BINARY ) ) {
fclose( $temp );
unlink( $tempfile );
return false;
}

* Warning Plugin list
tagDiv Composer
tagDiv cloud library

* Server environment
PHP version 7.3
Synology Apache/2.4.39 (Unix)

If you change to a different theme, the warning disappears.

So I rolled back the WordPress version.

Help.

Do I need to disclose my site address?

japecino
Participant
Error installing td-composer plugin - topic
#0
Nov 27, 2019 at 1:58 pm

Good Morning
I have a wordpress that works perfectly
installing the newspapper theme went well, but whenever I want to install the pluginbg td-composer I get an error
“Parse error: syntax error, unexpected ‘.’, expecting ‘)’ in /home/bilbaobuenasnoti/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_global.php on line 415”

I deactivated all the plugins but it still gives me error when activating td-composer

I deactivated all the plugins but it still gives me error when activating td-composer

if i delete by ftp the plugins everything works fine for me
What can happen?

Calin
tagDiv Staff
First purchase of Newspaper 10, plugins won't work - reply
#322244
Nov 27, 2019 at 12:16 pm

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
Social sharing does nnot work - reply
#322220
Nov 27, 2019 at 11:15 am

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If the problem persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Main Menu and Mobile Menu Not working properly since the 9.7.3 Update - reply
#322210
Nov 27, 2019 at 10:31 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
Problem with yoast seo after update. - reply
#322027
Nov 26, 2019 at 12:54 pm

Hello,

Yes, there been some problems with SEO Yoast, we found a fix, but our developers still working to improve the functionality, if you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look to make the proper changes for this fix or you can wait the official update. Include a link to this topic in the email.

Thank you for your understanding!

Vlad S
tagDiv Staff
Lightbox modal not working on blog post gallery - reply
#322023
Nov 26, 2019 at 12:46 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
How can I fix this bug?? Thank you! - reply
#322013
Nov 26, 2019 at 12:14 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
i cant use cloud layouts in newspaper theme 10 - reply
#321969
Nov 26, 2019 at 10:38 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
clean Newspaper 10.1 demo without data "Post" not working button leave comment - reply
#321967
Nov 26, 2019 at 10:35 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
How to remove the space on Mobile - reply
#321964
Nov 26, 2019 at 10:31 am

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
SSL bug - reply
#321925
Nov 26, 2019 at 9:24 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

robink
tagDiv Member
Regenerate Thumbnails - reply
#321896
Nov 25, 2019 at 10:30 pm

I tried to regenerate thumbnails on the demo site, took 1h40 100%… but when i check in the uploads folder, nothing has changed ?!! no new images generated, no old ones deleted, still the old dates of files in the FTP…

I don’t understand… any clue ?

Calin
tagDiv Staff
Egg hunt for the last Google Font - reply
#321738
Nov 25, 2019 at 11:23 am

Hi,

The style seems to be load in cloud header -> http://prntscr.com/q1nu0h
If you want we can take a look to it, just send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Unable To Import From tagDiv Cloud Library - reply
#321718
Nov 25, 2019 at 10:26 am

Hi,

Please make sure that the theme was install as in our documentation from here -> https://tagdiv.com/how-to-install-newspaper-theme/
What is the Cloud Library and How You Should Use It? ->https://tagdiv.com/what-is-the-cloud-library/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Website id down after the update of wordpress 5.3 - reply
#321700
Nov 25, 2019 at 9:46 am

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Josef
tagDiv Member
clean Newspaper 10.1 demo without data "Post" not working button leave comment - reply
#321549
Nov 22, 2019 at 10:53 pm

Here is second screenshot: https://imgur.com/a/lfcsv1Q

Where is on left side – showed link from website where is imported:
“DefaultPro with additional data”
here button works, and have correct url

And on same screen on right side, is showed website where is imported:
“DefaultPro without additional data”
and here button not works, and have un-correct url

SO NOW I NEED KNOW -> CAN I FIX IT VIA EDITING SOME IMPORTED LAYOUT? FOR EXAMPLE VIA TD EDITOR?

Or I must completly delete ftp+database, and create again new clean wordpress installation?
I need know this information, because we want start our new website with Newspaper with DefaultPro but without bloatware from “additional data”.
I prefer import only layouts without this “additional data”.

Calin
tagDiv Staff
Small Images on Mobile - reply
#321452
Nov 22, 2019 at 12:19 pm

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff
Article title not visible without picture on post (Newspaper X) - reply
#321446
Nov 22, 2019 at 12:11 pm

Hi,

Is look that the ads appear, but the background color from sidebar will cover it, please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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