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shizane
tagDiv Member
How long to wait for support? Still waiting… - reply
#314558
Oct 2, 2019 at 9:44 pm

I’ve emailed you guys again earlier with admin/FTP access and access to Flywheel. Could you please look at this issue im having with Composer today?

Thank you.

shizane
Participant
How long to wait for support? Still waiting… - topic
#0
Oct 2, 2019 at 7:14 pm

I’ve been having a number of issues with Composer not working and breaking my site. If Composer is on it breaks the site. I’ve tried this guide: https://forum.tagdiv.com/tagdiv-composer-not-working/

I’ve contacted you guys at contact@tagdiv.com a number of times with my license code and issues. It takes days for you to get bac to me. I supplied my WP admin login details and FTP. Getting frustrated and about to ask for a refund.

Vlad S
tagDiv Staff
Different headers in mobile version - reply
#314528
Oct 2, 2019 at 4:35 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Image height - reply
#314511
Oct 2, 2019 at 3:49 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
When I try to open author, it redirects to home…. - reply
#314501
Oct 2, 2019 at 3:13 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
Plugin versione mobile tema - reply
#314487
Oct 2, 2019 at 1:52 pm

Hello,

Please you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Vlad S
tagDiv Staff
Cloud Templates Editing Not Fully Secure - reply
#314454
Oct 2, 2019 at 10:10 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Mobile theme translations - reply
#314435
Oct 2, 2019 at 9:18 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
how can i install plugins - reply
#314421
Oct 2, 2019 at 8:44 am

Hello,

First is look that the theme was not installed correctly, this is not a good path for theme -> http://prntscr.com/pdolol it need to be something like this https://darkstar.cshl.edu/wp-content/themes/Newspaper/plugins/td-composer.zip
What you can do for theme plugins is to copy theme from wp-content/themes/Newspaper/plugins/td-composer.zip in wp-content/plugins/td-composer.zip and unzip them there, after that activate theme from Newspaper > plugins.
Installing the plugins by FTP – https://forum.tagdiv.com/topic/installation-failed-for-newspaper-tagdiv-composer-plugin/

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Vlad S
tagDiv Staff
Make full width background homepage - reply
#314418
Oct 2, 2019 at 8:33 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Cloud template: "Invalid reply from server endpoint" - reply
#314367
Oct 1, 2019 at 4:51 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

akula001
tagDiv Member
how can i install plugins - reply
#314355
Oct 1, 2019 at 4:09 pm

Dear Calin
Thanks for your response! As I mentioned I cannot allow a third party to upload files to my server. I have to upload files and place them into directories myself. I would like to know what files to place into which directories. The documentation you mention leads to the menu in which I have to provide my ftp credentials, which I cannot do. Please advice.

Calin
tagDiv Staff
Page as Menu Item does not display content - reply
#314347
Oct 1, 2019 at 2:17 pm

Hello,

Indeed there seems to be a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Vlad S
tagDiv Staff
One problem: I can not delete empty space from the header part - reply
#314345
Oct 1, 2019 at 2:09 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
"Volkhov", Georgia, serif; - reply
#314309
Oct 1, 2019 at 9:03 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Setup AMP in Website - reply
#314288
Oct 1, 2019 at 7:59 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Taboola integration fail in V9.8 Newspaper - reply
#314286
Oct 1, 2019 at 7:53 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also provide us your ad code in order to inspect it.

Thank you !

Vlad S
tagDiv Staff
Not able change number of columns woocommerce - reply
#314284
Oct 1, 2019 at 7:47 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

akula001
Participant
how can i install plugins - topic
#0
Oct 1, 2019 at 4:56 am

how can i install/update plugins? I cannot allow a third party to ftp into my server. TY

bjwyse
tagDiv Member
ZIP installation looking to connect via FTP - reply
#314200
Sep 30, 2019 at 1:04 pm

I confirmed that I am trying to import the correct archive. I unzipped the files and copied them to my themes folder and the theme can now be activated.

Now, I see the same dialog box, asking for FTP connection details, when I try to install the required plugins. I do not get an option to enter my licence code.

Just a reminder that the theme is already up and running on my cloud based instance of WordPress and now I am setting up a local development instance.

Calin
tagDiv Staff
Cannot publish/update post if set featured image. - reply
#314146
Sep 30, 2019 at 10:20 am

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff
td-composer causing too many slow errors and crashing site - reply
#314137
Sep 30, 2019 at 10:03 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
Unable to save via Theme Panel - reply
#314126
Sep 30, 2019 at 9:42 am

Hello,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Edit with TD Composer - reply
#314121
Sep 30, 2019 at 9:32 am

Hello,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff
Invalid reply from server endpoint When Add Theme from Cloud Templates - reply
#314118
Sep 30, 2019 at 9:22 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

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