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Calin
tagDiv Staff
Life News Pro - reply
#312330
Sep 13, 2019 at 12:03 pm

Hello,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Calin
tagDiv Staff
post settings or page template issue, no fixed position - reply
#312282
Sep 13, 2019 at 9:39 am

Hello,

This can be a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let us know the results!
Thanks

Calin
tagDiv Staff
Post page is messed up - reply
#312281
Sep 13, 2019 at 9:38 am

Hello,

This can be a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let us know the results!
Thanks

Calin
tagDiv Staff
Yoast can't read the template text - reply
#312266
Sep 13, 2019 at 9:04 am

Hello,

I just checked on my install and for me the Yoast SEO is counting the words if I have set a cloud template https://www.screencast.com/t/Se6avBm9

Did you use some builder that can encode the text inside the post?

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff
Where is this logo located - reply
#312265
Sep 13, 2019 at 8:54 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Theme Activation Issues - reply
#312188
Sep 12, 2019 at 11:44 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Cant change featured posts - reply
#312153
Sep 12, 2019 at 9:23 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Logo in full width - reply
#312142
Sep 12, 2019 at 8:58 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
Referenced AMP URL is self-canonical AMP - reply
#312016
Sep 11, 2019 at 9:28 am

Hello,

If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff
How can I change the background on my blogpost section? - reply
#311996
Sep 11, 2019 at 8:12 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Changing header logo error – Errors at columns elements: 3(models) : - reply
#311936
Sep 10, 2019 at 3:53 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
How can I improve the score of Google PageSpeed？ - reply
#311919
Sep 10, 2019 at 2:49 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

mattia
Participant
Problem with file page-pagebuilder-latest.php - topic
#0
Sep 10, 2019 at 12:20 pm

Hi there, I am trying to update my theme to the latest version but unfortunately I get this fatal error: class’td_global’ not found in …./themes/Newspaper/page-pagebuilder-latest.php.

My hosting support, tried to fix it but he told me there is a bug with this file.

Could you please try to help me?

ps: I updated the theme by FTP.

Thanks

Vlad S
tagDiv Staff
Updating Theme Version (Loose All Google AdSense Settings) - reply
#311859
Sep 10, 2019 at 10:05 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Sticky header/footer Issue after Demo/Theme Change - reply
#311852
Sep 10, 2019 at 9:51 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Error at zones: 5(models) : 4(dom). - reply
#311837
Sep 10, 2019 at 9:02 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
I can't make a new page - reply
#311766
Sep 9, 2019 at 4:47 pm

Hello,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Vlad S
tagDiv Staff
Article Inline Left Sided Ad is not showing up - reply
#311716
Sep 9, 2019 at 11:46 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Favicon Will Not Update, keeps cloned Favicon - reply
#311679
Sep 9, 2019 at 10:07 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
How to edit a cloud library imported header - reply
#311675
Sep 9, 2019 at 10:00 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
Layout Issues not displaying correctly - reply
#311659
Sep 9, 2019 at 9:21 am

Hello,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff
Image loading – animation problem - reply
#311554
Sep 6, 2019 at 4:42 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Some Pages Won't Load On iPhone - reply
#311553
Sep 6, 2019 at 4:42 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Gutenberg text block error - reply
#311547
Sep 6, 2019 at 4:23 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Plugins will not update - reply
#311540
Sep 6, 2019 at 4:12 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

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