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Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hi,
In the first website it looks like first it loads a small thumbnail of the logo
– https://secureservercdn.net/198.71.233.106/15r.b95.myftpupload.com/wp-content/uploads/2019/07/Copy-of-Small-Cap-Portal-150×88.png
Then it switches to a bigger one
– https://secureservercdn.net/198.71.233.106/15r.b95.myftpupload.com/wp-content/uploads/2019/07/Copy-of-Small-Cap-Portal-300×86.png
What sizes have you used when setting the logo in the theme panel
– http://prntscr.com/ok8p39 – http://prntscr.com/ok8p9h
The second website looks like this for me on mobile – http://prntscr.com/ok8pvm If you are seeing a different logo, it could be due to the browser cache.
The third website in the disclaimer page looks like this for me
– http://prntscr.com/ok8r7s – http://prntscr.com/ok8rd0
This could also be a caching issue if you don’t see it like this.
Let me know.
Thanks
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hi,
Please make sure that you are using the latest version of the theme and the plugin installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, please provide more details about your encountered error so I can identify it because it is not clear enough where exactly the TD Composer does not appear.
Thank you!
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hi,
What I can recommend to you is to make a fresh install on a subdomain or localhost to check the AMP and if is work you can duplicate your live website and try on entertainment test to integrate the amp in the theme, we recommend the amp with mobile theme
Also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
Please try to change the share style of the buttons from theme panel, save the settings, clear the cache and check the results.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hope this will help you!
Thanks.
Hello !
It could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/
If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hi,
If the problem persist, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
If you are using the last version of the theme ( Newspaper v9.7.4) and and you have other non theme plugins that were updated is possible that the requirements of the theme that you have set to not longer be enough.
If you tried the above steeps and the problem persist, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
If I understand correctly you want to have a mega menu without subcategories -> http://prntscr.com/oitz01 -> https://forum.tagdiv.com/mega-menu/ -> http://prntscr.com/oiu04q
If there is still a problem, please make sure that you have the last version of the theme, Newspaper v9.7.4 and you do not have a plugin conflict.
If the problem persist, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible and provide as many details you can about the problem. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that you have the last version of the theme and all the settings for the theme are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that the fonts are load in the theme and you do not have any error in console.
-> http://prntscr.com/oitu4l
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hello !
Please make sure to uninstall your plugins and re-install them manually as you can see in our tutorial: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
If you uninstall them there should be no problem. And if the problem still persists please try uploading them via FTP.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
In major cases, that problem appears when the theme was not correctly installed! We recommend making a full backup to your database to avoid losing all of your data and then, install the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, for more details about appearing of this problem, please check the following topic from here ->
https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/ because it might be useful for you.
Let us know how it goes!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hope this will help you!
Thank you!
Hi Barbara,
Unfortunately, we do not recommend too much to update the theme via such that plugin because it seems to have some delays regarding on the version of the theme and also, it is possible that update to not be correctly made. Our strong recommendation is to update the theme via FTP way because this is the healthy way to update the theme.
Our list of the available blocks can be found here -> https://demo.tagdiv.com/newspaper/block-1/
Thank you!
Hi,
First of all, please make sure that your theme update was correctly made via FTP way and all of the steps was strongly correctly checked in order to achieve better theme results. After this, if the problem persists, please check the following useful guide from here ->
https://forum.tagdiv.com/tagdiv-composer-not-working/ to see the major reasons for this error. Also, I recommend you to make a new install at a subdomain for testing where you can make some tests with the latest version of the theme and which also do not affect your live website. After you have followed all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup configuration page. Also, provide there the link of this topic so we can quickly identify you.
Thank you!
