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Catalin
tagDiv Staff

Hi,

Please note that child theme is not mandatory to be used in our theme. Most of the theme files were moved into the tagDiv Composer plugin as per the requirements of Envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements. We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/ Moving forward with such requirements, a child theme will only work with functions.php, and style.css, as there are very few files left in the main theme as Envato, requires all functionality to be added through plugins. For more information about installing the theme, please check here -> https://forum.tagdiv.com/install-via-ftp/ Also, for more information about child theme, please check here -> https://developer.wordpress.org/themes/advanced-topics/child-themes/

Thank you!

Calin
tagDiv Staff

Hi,

Unfortunately we did not tested any kind of plugins for comments, sorry! we use the comments section from our theme.
If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look to disqus plugin. Include a link to this topic in the email.

Thanks

Thank you!

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Vlad S
tagDiv Staff

Hello !

Please take a look at this video regarding url’s: https://www.youtube.com/watch?v=5j9ppn9oOPw ; If the issue will remain please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff

Hello @vit.hofman,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff

Hi,

We did not tested the Disqus plugin with our theme and therefore, we cannot say for sure how this will work with our theme; if you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure you are following all of our steps here: https://forum.tagdiv.com/install-via-ftp/ And here: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Let me know how this worked out !

Thank you !

chucrutehans
tagDiv Member

I have just tried to install it via Ftp, but it did not work. The upload to the themes folder was okay, but when I go to the themes in the admin area, I cannot see it there. Do I have to do any adicional steps?

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff

Hello !

The message you get is quite common with WordPress. In most cases it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case the max upload size was limited, increasing it solved the problem. Usually this is the main cause.

Check this guide carefully and make modifications if needed
https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
https://dappercodes.com/installing-wordpress-theme-via-ftp/
https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thank you !

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please check this article about when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff

Hello,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email. Also mention to us what do we have to do to recreate this issue since on our side we couldn’t manage to get that error.

Thank you !

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

milanstapley
tagDiv Member

Hi Cain, many thanks for helping me here. It’s a major issue and I’m not sure what’s going on..

I sent contact@tagdiv.com a reset password email + admin access: http://i66.tinypic.com/ayoaj8.png

I don’t have cPanel or FTP access as this is hosted by a team in France… Hopefully you guys can just validate the settings in WordPress before we escalate the issue further.

Calin
tagDiv Staff

Hi,

Please you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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