Search Results for 'ftp'

Hello !

There are so many users having trouble with the update because it is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please check this documentation, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
For WP_MEMORY_LIMIT you need to change the files via FTP
Or you can use some plugins to do this, with WP Config File Editor
-> https://www.screencast.com/t/ohOpwnV8LttX
Custom PHP Settings -> https://www.screencast.com/t/g12aVuX7Cr

Thank you!

Hello !

This is a pretty big update and due to so many changes of the themes core the automatic update does not provide the best results. Please update the theme via FTP like here: https://tagdiv.com/update-newspaper-theme/ And then it will work fine.

We are sorry for the inconvenience.

Thank you !

Hello !

This is a pretty big update and due to so many changes of the themes core the automatic update does not provide the best results. Please update the theme via FTP like here: https://tagdiv.com/update-newspaper-theme/ And then it will work fine.

We are sorry for the inconvenience.

Thank you !

Hello !

This is a pretty big update and due to so many changes of the themes core the automatic update does not provide the best results. Please update the theme via FTP like here: https://tagdiv.com/update-newspaper-theme/ And then it will work fine.

We are sorry for the inconvenience.

Thank you !

Hello !

The message you get is quite common with WordPress. In most cases it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case the max upload size was limited, increasing it solved the problem. Usually this is the main cause.

Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thank you !

Hi,

In this particular case (updating to 9.7) it would be best to try and update by FTP
– https://tagdiv.com/update-newspaper-theme/
There were modifications made to theme files location, so it would be best to delete the old theme and upload the new one manually. Also try and increase the wp-memory, if possible to 256M, this could also be the cause of the problem
– https://forum.tagdiv.com/tagdiv-composer-not-working/
As well, check what is mentioned at point 2 in the guide. Entering that code in the htaccess could also solve it.

If nothing works, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, as well as cPanel if possible. Include a link to this topic in the email.

Thanks

Hi,

Please follow the FTP way for updating your theme because this is the surest method in this case. Check the documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello !

For that matter please contact us via e-mail at: contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thank you !

Hello !

In most cases the issue is caused by one of the cases below:

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them.

Or it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

Sorry for the delay. That would be a common WordPress issue, there are various suggestions and solutions online to try and see why this is happening. Even the hosting provider may have an idea what the problem is.
But the easiest and quickest solution would be to install the plugin a different way. By FTP for example
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

It could be an issue with curl with your hosting setup. You could contact the hosting provider, they may be able to help. Or simply install the plugin manually by FTP for example. All the plugins are provided in the theme package – http://prntscr.com/njd79d

Thanks

Hi,

Please also check if the wp-debug is set to false in the wp-config file
– https://tagdiv.com/newspaper-theme-requirements/
What theme version are you using? if it is an older version it may not work properly with PHP 7.

If none of these apply to this case, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. Let us know.

Thanks

Hello !

In most cases the issue is caused by one of the cases below:

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them.

Or it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

The message you get is quite common with WordPress. In most cases it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case the max upload size was limited, increasing it solved the problem. Usually this is the main cause.

Check this guide carefully and make modifications if needed
– https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
– https://dappercodes.com/installing-wordpress-theme-via-ftp/
– https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
– https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Please be sure to install the actual theme, not the whole package. The full theme package zip contains multiple files – https://forum.tagdiv.com/whats-included/

Here is a guide with steps for installing either by WordPress or by FTP
– https://tagdiv.com/how-to-install-newspaper-theme/

Also try and increase the “upload max filesize” size as mentioned in the requirements guide, as well as the other parameters
– https://tagdiv.com/newspaper-theme-requirements/

If the problem remains let us know.
Thanks

Hi,

Please update the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Should be no problem if you follow the guide – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Also, the most reliable method to update the theme is by FTP -https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

In some cases 500 errors were caused by insufficient memory, we recommend a value of 256M if possible. Try increasing it or contact the hosting provider and provide them with this guide – https://tagdiv.com/newspaper-theme-requirements/

If you already tried this, please send us an email at contact@tagdiv.com and provide FTP or cPanel as well as admin login. We will take a look. Include a link to this topic in the email. Let us know.

Thanks.

Hi,

They appear to be empty indeed, while that is surely not the case. What if you change the post template to a different one? If you made any changes to the post templates, try to temporarily remove them.

Ultimately try to reinstall the theme, by FTP would be better in this case, after the 9.7 update. Delete the old theme and upload the new one. Then update the theme plugins as well.

In case you already tried this, please send us an email at contact@tagdiv.com and allow us admin access so we can take a closer look. Include a link to this topic in the email. Let us know.

Thanks