Search Results for 'install'

Hello Rocket1j,

Upon further investigations, I have noticed that your Block layout are different to our demo for Block 3 and that’s why the block it do not display as properly. I suspect that you have some additional customizations which damage the layout. If you have something like this, please try to revert back to the default settings, without any untested plugins and see how it will work. Clear all your caches and check the results.
So, if your problem is still there, please make a new clean install from scratch with the default settings and see how it works.

Thanks for your understanding!

Hello uapdirect,

Unfortunately, I do not exactly understand what you mean and what you fail to do. Please try to consult our documentation here -> https://forum.tagdiv.com/installing-demos/ regarding on demos installing.
If you need more assistance in this regard, please be more specific about what you want to achieve so I will be able to guide you on the right direction.

Thanks.

Hello sanjeev,

Our theme has been fully tested with Chrome browser and the sidebar is working as expected. You can try our demo and check the results. Please ensure that you have correctly set your caching plugin because we recommend this method using the WP Super Cache, according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ You problem might come from your untested plugins if you are using on your website. Please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins. As long as the Sidebar is working fine on our demo preview, means that the problems is on your side and not from our theme. All the js code wich is used in theme is located in tagdiv_theme.js like this -> http://screencast.com/t/cWwFaYzeDbWD
If you need more assistance in this regard after this tips, please provide your website URL so I can further inspect it closer.

Thanks for your understanding!

Hello Abhay Pratap,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins which might appear. Try to clear all your caches and check the results.
Also, if your problem is still there after this, please send us am email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Provide the link of this topic so we can easily identify you.

Thanks.

Hello davider,

First of all, I will thank you for your interest to our theme. So, please ensure that you have fully downloaded the theme packet with the latest version of the theme from Theme Forest. Try to install again the latest version via FTP but only with required plugins (Newspaper 4.11.2, Social Counter 4.1 and Mobile Theme), without any untested plugins because these might create a lot of untested issues. Clear all your caches and check again the results.

Hope this helps and let us know how it goes!

Also, if your problem is still there after these tips, please try to make a new clean install from scratch with the latest version of the theme and check how it will work with the default settings.

Thanks for your understanding!

Hello scorp,

Please try to disable ALL the plugins and leave just the Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible that your plugins to interfere between them and might cause some unknown issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!