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Anamaria
tagDiv Staff

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin.

Thank you!

Bettina
tagDiv Staff

Hello @insumedical!

You need to install the demo with content in order to have that menu as well. The menu is a page mega menu there: https://forum.tagdiv.com/page-menu/

Thank you!

hadharm
tagDiv Member

Please kindly check the website now it has happened again. The homepage (hiideemedia.com) loads but other pages like hiideemedia.com/blog comes with the error.

The only fix have found is to delete the tagdiv composer and reinstall it from a fresh file.

Beavlid
Participant
#0

Greeetings!

For some time now and randomly our users have been observing problems in the interface of the website https://figurasdeaccionz.com/

Sometimes and inexplicably the coronavirus template appears instead of the gossip template when they browse the site and select a post.

I have checked if the Coronavirus template is installed but it does not appear anywhere, however it continues to be displayed and sometimes it takes control of the entire website, not just some posts.

This only happens with the desktop version of the website, not with the mobile version.

Screen captures:

With the error
https://postimg.cc/fVWqjpxK

without the error
https://postimg.cc/G4kYtmBg

https://postimg.cc/G4kYtmBg

Ashby_P
Participant
#0

Every time I save a post or page I get a Fatal related to the td-composer.

I do have Elementor installed (free version).

The error is only seen on mobile devices. It breaks the page (breaks mean that the page still loads on mobile, but it is all messed up).

The error goes away after 30 minutes or so. But will be present again when I save another post or page.

Here is what the error looks like:

Fatal error: Uncaught Error: Class ‘td_css_res_compiler’ not found in /home/rootname/public_html/wp-content/plugins/td-composer/includes/shortcodes/vc_row.php:171 Stack trace: #0 /home/rootname/public_html/wp-content/plugins/td-composer/includes/tdc_composer_block.php(133): vc_row->get_custom_css() #1 /home/rootname/public_html/wp-content/plugins/td-composer/includes/shortcodes/vc_row.php(324): tdc_composer_block->get_block_css(NULL, false) #2 /home/rootname/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_global_blocks.php(28): vc_row->render(Array, ‘[vc_column][/vc…’) #3 /home/rootname/public_html/wp-includes/shortcodes.php(355): td_global_blocks::proxy_function(”, ‘[vc_column][/vc…’, ‘vc_row’) #4 [internal function]: do_shortcode_tag(Array) #5 /home/rootname/public_html/wp-includes/shortcodes.php(227): preg_replace_callback(‘/\\[(\\[?)(vc_row…’, ‘do_shortcode_ta…’, ‘[vc_row][vc_col…’) #6 /home/rootname/public_html/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode(‘[ in /home/rootname/public_html/wp-content/plugins/td-composer/includes/shortcodes/vc_row.php on line 171
There has been a critical error on this website.

I´d appreciate to resolve this problemm

Djey
Participant
#0

Hi,

I have a valid license of Newspaper that I was using perfectly until few minutes ago but after multiple bugs on a template and having tweaked the settings too much, my website was upside-down so…

I uninstalled everything (newspaper theme + all tagdiv plugins +other plugins), delete the browser cache and want to start from scratch hoping that it will solve the problem

But now I have a bigger issue! When I want to reactivate my license, I first get the confirmation pop-up that everything is OK but when the page refreshes, I still get the red error message :

Your license of Newspaper Theme is not registered!

But my old custom template under the section “cloud templates” are still there…
It’s weird, why everything is not back to 0 as a fresh start? And most importantly, why I’m not able to register my license again?

hadharm
tagDiv Member

I have done this before. I deactivated all plugins via phpmyadmin. Then I tried activating each plugin one after the other. Then I found out it is the tagdiv composer. I deleted and reinstall tagdiv and everything works fine.

But after 24 hours the error still comes again. And it goes after deleting and reactivating tagdiv composer. But I don’t want to keep reinstalling tagdiv composer everytime that is why am asking for a better solution.

I guess there is an attack that is affecting tagDiv plugin. But I haven’t figure out what attack and how it is done. I have activate file change notification security for now. I only thought someone might have ask for something similar here in forum or better still ask support of they have idea of fixing this issue.

Max
tagDiv Member

Hi, the template is installed -> https://prnt.sc/CMjGE26Rnz_O

Bettina
tagDiv Staff

Hello @max !

You need to have a tag template installed in the Cloud Templates and the tag to be used on a post: https://prnt.sc/txLFFVEKXWZh -> https://prnt.sc/UoYqvr7PqD80

Thank you!

skipper
tagDiv Member

Hi Bettina
Unfortunately not solved – still Critical Error/White Screen problem. Do I uninstall Woocommerce and start again?
The problem is I cannot get into the Newspaper dashboard to be able to do this.
Thanks
Will

Bettina
tagDiv Staff

Hello @tnbc!

If you use it on subdomains that are a part of your product or wp multisite, you could use the same key.
Check this thread for example: https://forum.tagdiv.com/topic/sub-domains-installation/

Thank you!

miguel_dimase
Participant
#0

I have upgraded (in a stage copy, for now) my site from version 7. Everything looks pretty much the same. However, AFTER then installing the prebuilt website “Dentist PRO” (I haven’t tried others yet) WITHOUT the content it comes with (i.e., design only) the comments that users had written on my posts do not appear, even though I have done everything described on https://forum.tagdiv.com/enabledisable-comments/.

Any idea about what could be happening?

Thanks in advance

mhatip
Participant
#0

Hi,
– I watch this video: ” https://www.youtube.com/watch?v=SpGkOnJeNZY
– Uninstall AMP and Tagdiv Mobile Plugins
– Made a mobile site and named it ” trendintech-mobile ” like told in the video.
– But When I open the website on a mobile device, browser shows the regular home page link
and the mobile page I made is at this address ” https://trendintech.com/trendintech-mobile/ ” it shows up when I enter link myself.

Thanks for the help

Max
Participant
#0

I created 5 tags but when i click on it it shows me 404. I installed the theme and added the tags i did nothing else.
If I go to post in the tag section it says no tags found. I have installed on 2 different hosting and always the same problem, can you help me?

Bettina
tagDiv Staff

Hello @majsterbud!

We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Do not use multiple cache plugins!

Thank you!

Bettina
tagDiv Staff

Hello @deetricgroup!

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin.

Here you can remove/set a picture for mobile menu background: https://www.screencast.com/t/x3Xrln2b88x
And the background color here: https://www.screencast.com/t/PbU3hQpDqHh

If you’ll use the Mobile theme, then check in the theme panel -> mobile theme -> mobile menu/search background.

Thank you!

Bettina
tagDiv Staff

Hello @tuan4393!

Yes, because this demo doesn’t use cloud templates. In order to edit every page with the TagDiv Composer, please install the pro demo or a new one.

Thank you!

bharatsat
tagDiv Member

Thanks, i am facing issue with AMP, i have installed the AMP plugin and pretty much all settings are ok, but when i check the site in google AMP, it says “Not an AMP page”

https://snipboard.io/8mPD9U.jpg

Ozgurunlu
tagDiv Member

Hi Anamaria,

Thank you but I would kindly ask you to be more clear on your explanations.Your answers without clear explanations lead to more questions from my side. Can you kindly answer the questions below please:

So,

1. Do you mean the text tips like “The text logo is used only by Style 9, Style 10 and Style 11” in the Admin Panel -> Newspaper -> Theme Panel -> Header menu is related with the now-deprecated Standard Pack plugin?

2. You sent a page that shows adding a logo to the page using a tagDiv Composer from the frontend. There is also an option to add a logo from the Admin Panel -> Newspaper -> Theme Panel -> Header menu. So are you saying I should change the logo from the frontend tagDiv composer AND NOT from the Admin panel?

3. Should I use the frontend tagDiv Composer to change all aspects of the website or ARE THERE SOME options necessary to be set from the Admin Panel -> Newspaper -> Theme Panel? (e.g. post/page layout options, theme fonts, analytics code etc.) Can you give a detailed answer to this if possible.

4. I have installed the tagDiv standard pack, should I disable it or are there some scenarios that I will need it?

Thank you in advance,
Ozgur

insumedical
Participant
#0

hello.

Today we extended our support for 6 months.

Application ID: iknet
——-

I installed the demo below.
https://demo.tagdiv.com/newspaper_dreamland_nest_pro/

The header part of the page below is an error.
http://jejusometimes2.mycafe24.com/

Please tell me how to make the header part work normally like the demo.

thank you.

teractu
Participant
#0

Hello,

The mobile template “Black Pro” is missing in Cloud library.

I managed to install the desktop version of the theme, but I can’t find the mobile version (like on the preview).
https://demo.tagdiv.com/newspaper_black_pro/

Can you help me please ?

Thanks

skipper
Participant
#0

Hi
Am in the middle of installing Woo Commerce plug in for Newspaper Theme, but am getting error message; There was an error getting your inbox. Please try again.
No amount of trying again works.
I Googled the error and users of iThemes foud that gong into the iThemes security settings, and unchecking ‘Filter long URLs’ worked in removing the error.
Any ideas of how that works with Newspaper?

sco
tagDiv Member

Hi,

Yes I mean Dashboard -> Posts -> All Posts -> Filter by a category.

– I have deactivated all the plugins => no error message
– I have reactivated only tagdiv composer => the message appears
– I have reactivated all the plugins and deactivated tagdiv composer => no error message

I have newspaper theme v12.2 installed.

So… the culprit cannot be anything else than tagdiv composer.

Could you please ask the developer.

Thanks for your consideration and help.

Bettina
tagDiv Staff

Hello @itgrcapitallink !

Check if you have the Standard Pack installed and active.

Thank you!

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