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dcos
Participant
#0

Good day everyone!

I currently encountering a problem on my website. HTTP ERROR 503. I ask my hosting about this but according to them that the cause of the problem is on my themes.

This is very annoying to me since it was affecting my traffic.

I do some self-troubleshooting like disabling all my plugins and install one by one but it doesn’t help.

and finally, I decided to reset/clean format my website. However, after I install again the themes including plugins I received again HTTP 503 error even I’m in wp-admin.

raiallen
Participant
#0

Hello,

I have just recently purchased and installed the Newspaper 8. It’s appeared that I can’t remove or replace to demo logo. It’s keep loading when i tried to uploading a different logo.

Please advise.

opusuno
tagDiv Member

Seems this loss of formatting is a common WP problem.. Never seen it in 10 years but it bit me today. To fix asap I was forced to install TINYMCE Advanced.. However, it is removing theme functions from the editor like the pull quotes.. Any ideas on how to fix this?

karumuri
Participant
#0

Hi Support Guys,

I installed theme and all the required plugins. Everything is working fine till then. When I try to install FITNESS BLOG Demo, it has shown permission errors while installing and I clicked on Ok. It has shown Installation finished. Then when I try to open site it is showing nothing and WP-Admin is also not working.

Please help me to fix the issue.

Regards,
Mohan.

Elevas32
Participant
#0

Hello good, for about 3 weeks I updated to version 8.1.1 I’ve been seeing 404 errors related to the articles I upload to Google plus communities. The errors they show me are of the type .. Mydomain.com/article/post-1234 . But then when I go to the article published on Google Plus it is all right and there is no error … It only happens to me in the domains where I have Newspaper installed on my other domains where I use another template does not give me this type of errors in Google Search console. Apparently I’m not the only affected here leave a link with photos of another user who is also affected. https://productforums.google.com/forum/#!topic/webmaster-es/vYXkCwRIXnA;context-place=forum/webmaster-es He also uses newspaper , thanks

#0

Hi I just bought your theme and am going to install it by reading your guide.

My question is:
What tot do with These files:

patch_80_8.1.2
the various plugins
the demo sliders
the files under Code
???

I appreciate a short help

Cheers from Germany
Hansjörg

Athanasios
tagDiv Member

Hi Catalin,

Thank you for your prompt and very explanatory reply.

Indeed you had absolutely right! Exactly as you told me, the theme I want is already installed! However allow me a few more queries.

The installed theme doesn’t looks like the same as the demo I saw.
Maybe in order to work I need a visual composer because at the moment is broken while loading with some JS errors. Probably this could be happen because I didn’t activate the theme?

Τhe situation is a little bit more complicated because I hired a developer to make some modifications to my site. The developer works online in his own enviromment.

So the following issues arise:

1. Is is possible, in order the theme, to looks like the same as the demo, first need to activate the theme?

2. how much domains can I use with it? Only one domain is valid for one key? Would be a problem if the developer install the key in his enviromment and when he finish, uninstall it and transfer it to my server?

3. Did you offer such services of installation of the theme? Could you give me a quote please?

Thanks and Kind regards,

Athanasios

ZTWP
tagDiv Member

Before, I could easily update the theme and visual composer using Envato Toolkit since you provided an auto-installer. Now, I have to download the complete (!) theme manually from Themeforest and upload ONLY visual composer. This is ridiculous.

webucast
Participant
#0

Hi,

Is there any possible way to remove/hide the “Install Demo” tab element once the demo was installed.
https://cl.ly/3Q2J2I0i020i

barbaramaria
tagDiv Member

“So you mean there are no fonts present in the dropdown selection, in the theme panel font settings”
Yes, that´s correct…no options available, only the default font.

System status is o.k. too. All required modifications made.

Will all I created until now be lost when I reinstall the theme via ftp? If yes, is there another possibility to install the fonts?
Thanks!

Simion C.
tagDiv Staff

Hi,

@Surfaceru This method requires that you have installed and active the Font Awesome 4 Menus plugin, please make sure it is. Then it should work properly.

Thanks

Nina
Participant
#0

Hi,
I installed the Theme recently and have a few questions:
– Where can I remove the 4 images under the logo?
– Where can I change the Most Popular 3 to the most readed articles? It’s random, when I press F5 I get 3 new articles but never the really most popular at all

Simion C.
tagDiv Staff

Hi,

If you have Yoast SEO installed please disable this option
https://www.screencast.com/t/n8Cc35EofLh
It has been identified to cause issue with the composer. Disable it and check the results.

Thanks

Catalin
tagDiv Staff

Hello mea17,

I have inspected your website and I saw that our demo is to bit different than your site because most likely, you have made some changes regarding on Blocks and Grids and that’s why is different. Notice that the standard layout which is imported when you install this demo is here -> https://pastebin.com/PbeEd09B Try to create another page and add this code through it and you will see the same theme’s layout which looks like in the demo.
Regarding the second request, you should change the sort order of your blocks because by default, this is random and that’s why for each refresh, the posts will be changed. To make this changing, please check the following documentation here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

It should work, that is how the mobile menu bar background color is supposed to be changed
https://www.screencast.com/t/bGeJpiQf
https://www.screencast.com/t/Gm4ws5dMI4hN
A possible cause for the change to not be displayed could be caching. Please try and clear any caching installed and check the results.
If there is still a problem please provide a link to your website so we can inspect it. Configure the theme panel color before with the color you want. Maybe we can identify what is happening.

Thanks

Simion C.
tagDiv Staff

Hi,

That is unusual. So you mean there are no fonts present in the dropdown selection, in the theme panel font settings
https://www.screencast.com/t/2qJoclxdnxJ
Maybe the theme did not install properly. You could try to reinstall it by FTP
https://forum.tagdiv.com/install-via-ftp/
Then check the theme system status and make modifications to the parameters if needed
https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make them for you if needed. These are basically the theme requirements
https://forum.tagdiv.com/requirements-for-newspaper/
Please let us know if you still have a problem.

Thanks

Simion C.
tagDiv Staff

Hi,

The tagDiv composer is a required plugin, while Visual composer is considered optional. You should use this composer for the website, because we will add a considerable amount of options only for this page builder
https://forum.tagdiv.com/tagdiv-composer-tutorial/
You can preview the theme demos here, to see how each looks
https://demo.tagdiv.com/select_demo/select_demo_newspaper
Choose the one you like and simply install it
https://forum.tagdiv.com/demos_introduction/
https://forum.tagdiv.com/installing-demos/

Thanks

Simion C.
tagDiv Staff

Hi,

Seems to be an issue with the opacity on the images, this should not happen. Please check if the theme lazyload is enabled, maybe try and switch lazyload effects
https://www.screencast.com/t/rJnkweMs
Clear all caching installed as well, if you have any.

Thanks

Simion C.
tagDiv Staff

Hi,

Seems to work with the channel for me
https://www.screencast.com/t/6Apw2Q4SYo
https://www.screencast.com/t/lAlHG4AIOY9d
Try it again with the channel information, maybe clear all caching installed after configuring the counter

channel/UC3qSAfUr31mJrP0W91JcqxA

Thanks

giri
Participant
#0

There is an option to install demos with visual composer. Is there any way to install demo with the Tagdiv composer.
—-> http://prntscr.com/h89smv

Lastminutegoals
Participant
#0

Hello.

We just started a new site using Newsmag latest version.

I want to create a custom block so I installed the plugin: td-api-plugin__1.0.2.zip included in the theme archive in my plugins folder. Your documentation seems to be a bit out of date, because I had to search in these forums that I need to add 'map_in_td_composer' => true and "category" => 'Blocks' in the td-api-plugin.php file in order for it to show up in the TagDiv composer.

Anyway, the block is now showing but it throws the following error:

wp booster error:
td_api_base::mark_used_on_page : a component with the ID: td_324x160 is not set.
/home/admin/domains/***.com/public_html/wp-content/themes/Newsmag/includes/wp_booster/td_api.php

What is causing this error and how can I fix it?

Thanks.

unnanego
Participant
#0

Hello!
I installed some plugin that provided lazyload. I deleted it and lazyload broke down – all pictures appear only when they all load(

Roger0012
Participant
#0

Hello,

Firstly sorry for my bad english.

My problem is that since I installed Newspaper 8, when I post an URL of a post on facebook, on the social media the post doesn’t show a preview.

I try to use Sharing debugger of facebook but it shows me the following issues:

The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags.

The following required properties are missing: og:url, og:type, og:title, og:image, og:description, fb:app_id

Can you help me?

Thanks

Catalin
tagDiv Staff

Hello SiteDev,

Notice that if you want to select the Stretch row in TD Composer you will have to do this -> https://www.screencast.com/t/PY8EZifJbAa Another alternative for you would be to install the Travel Demo and then, recreate the homepage to another page and edit it by your desire.

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

If the theme is activated in WordPress settings here
https://www.screencast.com/t/tWMOSRSKLI
Then the website will be presented with the chosen theme, not a different theme. Deactivate the maintenance/coming soon mode and the website should be using Newspaper theme. Clear all caching installed as well, if you have any. The coming soon plugin should not affect the theme that is displayed on the website.

Thanks

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