Search Results for 'install'

Hi,

Please try to reinstall the theme, manually
– https://forum.tagdiv.com/install-via-ftp/
Install and activate only theme plugins provided in the package.
Check the theme system status and make modifications to the parameters mentioned in this guide, if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
Then check if everything works properly.

Thanks

Hello aqimz91,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder in correct way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hi,

Please try to deactivate all your plugins except theme plugins. Then clear any caching installed. It could be a plugin conflict, this way you can determine if a plugin is to blame.
Check any custom code you might have entered in theme panel, or added to the theme files. If you use a child theme, switch to the main theme and see if this has any effect.
Also try deactivating and deleting the tagDiv composer plugin, then install it again from the theme package.
If the problem persists, please send us an email at contact@tagdiv.com and provide admin login information, so we can take a look. Also paste a link to this topic in your email.

Thanks

Hello alanperc,

My advice is to make a new clean install to your theme via FTP way because this is the surest method in this case. Also, if you are using some untested plugins, try to disable all of these and leave just only the plugins that come bundled with the theme core files and exclude any conflicting plugins. After each theme update, you should make a full backup to your database.

Thanks for your understanding!

Hi,

Please check the permissions on your upload folder. More useful information here
– https://codex.wordpress.org/Changing_File_Permissions
– http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
The second step is to make modifications to these parameters if needed
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to check these for you, or make the modifications for you if needed. They might have a recommended method in this matter.
Also disable all plugins and clear all caching before installing a demo to make sure the plugins do not interfere with the process.
If you have made all the above mentioned changes and the result is the same, please send us an email at contact@tagdiv.com and provide all the necessary information (admin login, FTP access). Also paste a link to this topic so we can identify you.

Thanks

Hi,

No, you do not need to install anything extra but if you use untested plugins, they sometimes remove the theme mega menu option as well as other options. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Then check again.

Thanks.

Hi,

If you want to install the tagdiv composer simply deactivate and delete the current plugin you have installed and press the install button here: https://www.screencast.com/t/hr4rOt73

Thank you!

Hi,

You host can also provide a hosting side cache as this tends to be the case more and more. Please contact your host and have them disable any hosting side cache.
Also for wp super cache please only use these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

This is because of the new page builder plugin which installs automatically. You should not keep both the visual composer and tagdiv composer active at the same time. Please update your theme and pick the builder you want to use and disable the other. If you want to move from visual composer to the tagdiv composer, please use this guide:
https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Herre is a quick presentation of the new builder: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hi,

From what I can understand you would like to remove the post title, from the post page. There is no theme setting that you can use for this, but you can try a code like this one
– https://www.screencast.com/t/ll0uk4vj
It should remove the post title from the post page, on all the post templates. Enter the code in Theme panel->Advanced CSS in the phones section. It will apply only on smaller devices if that is what you need

.single .td-post-title h1{
display:none;
}

If you have caching installed, clear the cache after entering the code.

Thanks

Hello bronco45,

First of all, thank you for your interest in our theme! Unfortunately, please keep in mind that you were not supposed to purchase the second license for the theme, sorry! Please notice that if you have one license purchased, you will have access to all the updates. Also, please notice that we do not recommend the automatic updates because it is not a safe way for updating your theme, every time. Our recommended way for updating your theme is via FTP way because this is the surest method in this case. You should follow all the steps from our documentation guide here -> https://forum.tagdiv.com/install-via-ftp/ Also, please notice that before each theme update, you should make a full backup to your database, according to the following useful guide here -> http://www.wpbeginner.com/plugins/how-to-create-a-complete-wordpress-backup-for-free-with-backwpup/

Hope this helps!

Thanks for the message!

Hello Tojama,

Notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us to provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

Hello theg1819,

Please notice that our latest theme version was fully tested and after many tests seem to work as expected. If you are using some untested plugins, try to disable all of them, leave just only the plugins which come bundled with the theme core files and use only required plugins and check the results. If you are using some untested plugins, you should disable all of them, clear all the caches and check the results. It seems to be JS issue which can break your theme functionality. Maybe exists some corrupt js files. To avoid this reasons, you should try making a new clean install, from scratch.

Thanks for the message!

Hi,

The theme can be installed and activated on a test domain, for testing purposes. After you are done testing, the registration key can be reset and then the theme can be activated on the main domain.

Thanks

Hi,

Please go to your plugins section, and deactivate the tagDiv composer. This new editor will be activated by default when the theme is updated or installed.
After deactivating it, everything should be displayed like before. In some cases, having both Visual composer and tagDiv composer active can cause issues for some elements.

Thanks