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Theme support is awesome.
Obviously if you didn’t try to install theme via FTP to ensure it’s in place properly, then you didn’t listen to the suggested solution. If 10,000 people can use it, and 25 can’t, often the issue is with the 25, not the rest, oddly enough.
Good luck!
Issue with Envato. — OR — *can* be caused by improper install of theme or file permissions, caching issue, transients, other plugins, minification and compression fault from CDN, etc.
Did you try ‘manual’ activation?
## SNIP:
Usually waiting for a while and trying again is a solution for that issue, we have yet to identify an exact cause for that message. Please try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/AEKaTQM0
###
( I don’t work here. Only had this issue once in 4 years. It cleared up later on. )
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This reply was modified 9 years by
simchris.
Hi,
for some reason the default woocommerce search doesn’t function properly on our shop so I installed the
Advanced Woo Search. It uses a simple shortcode to render wherever placed [aws_search_form].
When a user makes a search, the results are returned using the default woocommerce category template. I’m happy with this, but when there are no results, an empty page loads, which is bad for user experience and for the sales.
Is it possible and is it an acceptable practice to redirect the visitor to a customized page (a normal wordpress page with its own url) when there are no search results in woocommerce? If yes, how can I do that?
Thanks for your support
Hi,
Please provide more details if there still is a problem, so I can help you further. Specify what exactly is not working. If you made the modification in the code as shown, clear any caching installed and the everything should be in order.
Thanks
Hi,
Please contact your hosting and check if the PHP installation has the mbstring extension installed, if not ask them to install it
– http://www.php.net/manual/en/mbstring.installation.php
Thanks
Hi,
For the post page the date can be disabled here
– https://www.screencast.com/t/e3ieBK5L
For blocks and modules the date can be disabled here
– https://www.screencast.com/t/6CdAJuptaI
After making the changes, try clearing any caching installed maybe that is why the dates are still displaying.
Thanks
Hello,
My site: https://www.livingrightandhealthy.com/ is down over 24 hours now.
I bought the Newspaper 8 theme and installed it successful, while i was trying to test out the theme demos, at a point, i got the following error message
“This page isn’t working
http://www.livingrightandhealthy.com is currently unable to handle this request.
HTTP ERROR 500”
Ever since then my site has been down and i have contacted my hosting provider they said it could be Interference with an .htaccess file.. I am confused now, can anyone come to my rescue?
Thanks.
Forgot to include this article, also:
https://www.wordfence.com/blog/2017/08/traffictrade-malware/
attackers modify your
wp_optionstable to inject the malicious code into that table
What TrafficTrade Malware Does On Your Site
Once you have been infected with TrafficTrade, it injects Javascript onto your site that loads from the TrafficTrade.life domain. The actual script is very simple.
It redirects your visitors to a ‘trafficreceiver’ domain which then does further redirects to whichever campaign they are running. In the case of my test, you are redirected to a site that wants you to install a Chrome plugin – most likely malicious.
Seems this IP range would be useful to block:
79.110.128.0 – 79.110.135.255
<hr>
HOW TO CLEAN DBASE!
https://wpfixit.com/traffictrade-wordpress-infection/
REMOVE INFECTION SCRIPT FROM SITE
The goal here is to track down where the script we mentioned above exists and them remove all traces of it. The scanning we did in the previous step will likely show you what files on your site have this script but it will not show you where in the database it remains.
Run Search and Replace Using a Plugin
Our favorite search and replace plugin is Better Search Replace. Install and active this plugin to search and replace database content. You would simply run a search for the script above and replace it with an empty filed.
Run Search and Replace Using a SQL Query
To do this, you will need phpMyAdmin access. This access allows you entry to edit the database that your WordPress site runs on. Once you have this you will run the SQL Query below which will search the entire database for the bad script and remove it.
UPDATE wp_posts SET post_content = REPLACE(post_content, '<script src=\'https://traffictrade.life/scripts.js\' type=\'text/javascript\'></script>', '') WHERE INSTR(post_content, '<script src=\'https://traffictrade.life/scripts.js\' type=\'text/javascript\'></script>') > 0;
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This reply was modified 9 years by
simchris.
I have installed facebook comments plugin on my blog but if i enable commenting on my blog posts then both the comments system appear. I want to keep only facebook comments system. Please help
Couple suggestions
a) make sure running php 5.6 and up with opcache on
b) limit number of queries per page; meaning don’t “turn everything on…” — you might want to only have a max of two ‘modules’ on sidebar, turn off the related posts widget and use simpler plugin, do NOT use the mega menu with images/posts, don’t use ‘7 days most popular’ option, don’t use the fly out related ‘you might like…’
Every one of those blocks is a dbase set of queries, so if you have 50 queries per page, cutting that down to 20 speeds everything up.
Also, if you’re getting ‘pounded’ with local search, you might consider installing the Google search option for site search instead to not use your own dbase for content searches — some spiders/bots can whack your processes by searching your entire site links for content vs looking at sitemap only.
You can also optimize your wp-config.php file by putting in direct explicit URLs for your site, and plugins folder, content folder, so that system doesn’t need to ‘look those up’ for every path.
It all adds up!
Hello d_alinus2004,
Regarding on page speed, please notice that thing depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.
There are multiple guides and tutorials here on the forum regarding speed optimization, that you can search for and read:
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
Thanks for your understanding!
Hi
When I first installed newspaper I believe when I moved my mouse over an article the image would expand slightly.
I’ve lost that effect and not sure how to get it back.
Any help is appreciated.
blog.londonalleysalon.com
Hello,
I try to make my web site faster because now i have a low score: 55/65 on google page speed test.
So, my problem it’s on ” Remove render blocking css/js ”
I realy don’t know what it is my mistake. I will explain you step by step what i have do :
1: I have install yous plugin: TagDiv SpeedBooster
2: I have add on function.php the your specific code.
3: I have extract all id for all the css and js from top page.
4: I have remove the code from functions.php
5: I have test the page and i have identify the ID of the JS script. for example the first line it’s:
https://www.domain/wp-includes/js/jquery/jquery.js?ver=1.12.4 then, on the file td-speed-booster.php i have added this code: $this->move_js_to_footer(‘jquery ‘);
This is corect ?! I have doutes that the code that i have add it’s corect.
I realy don’t know exaxt what ID i must identify in my list because the id that i have add nothing happened.
many regards for your help.
We downloaded and reinstalled the latest version of WordPress, and we reinstalled the theme we bought, but it still continues.
Hello dcosimo,
Notice that if you will respect all the needed steps in this regard, your them update will be successful. Also, notice that before each theme update, you should make a full backup to your database to be sure and not losing your data. For more information about our recommended way for theme installing, please check here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for the message!
Hi,
Please provide a link to your website pointing to where this is happening if possible, so we can inspect it. You can try as a test to deactivate all plugins except theme plugins and the composer you are using for building pages. Then clear any installed caching and see if this has any effect.
Thanks
Hello Tiger,
This value of your PHP memory should have to be okay! First of all, check the theme install if it was made via FTP way because this is the surest method in this regard. Also, if you are using such untested plugins, you should disable all of them because these might interact with the theme core files and causes a lot of unknown issues. Try using the theme at default state, clear all of your caches and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
Before now, i currently have Newspaper 7 theme installed on my website https://www.livingrightandhealthy.com/ and i purchased the latest version of the theme which is Newspaper 8 and whenever i try to install it, i get the following error message “Unpacking the package…
Installing the theme…
Destination folder already exists. /home/u435693484/public_html/wp-content/themes/Newspaper/
Theme install failed.”
Please any help on how i can solve this issue?
Thanks.
hello there ,
My site named imhnews.com ,I cannot send any mail from the footer contact us button .If I post any contact form from any of the post or page that cannot goes to the desired address as well .I am using contact form & plugin and my plugin and my webmail is working absolutely fine .https://www.imhnews.com/brexit-uk-suggests-temporary-customs-union-with-eu/
in this post I set up a demo form and that dosen’t work at all . After I upload the new version of newspaper everything works fine except the mail .
My webmail address is newspress@imhnews.com .I sent mail from the different mail server and that works fine .I checked the plugin delete that and reinstall that , but there wasn’t any luck at all .Please tell where exactley the problem persists now .I have checked my setting panel for the mail delivery and that is having the exact value for sending mail via contact form .Please help me for that .
Thank you for the reply Catalin.
I checked our plugins and I did have to delete two that were no longer supported in our current WordPress version. All of our other plugins were in use with Newspaper 6, but just to be sure I turned off all plugins except for tagDiv Composer, tagDiv Social Counter, tagDiv Speed Booster, and WPBakery Visual Composer. When I tried to Edit a page after turning off plugins we still have no button for Visual Composer.
After I read your reply above I also deactivated, deleted and uploaded and activated these plugins, td-speed-booster.zip, td-social-counter.zip, js_composer.zip and td-composer.zip and then activated them. Then, with the plugins still off (except tagDiv Composer, tagDiv Social Counter, tagDiv Speed Booster, and WPBakery Visual Composer) I checked again and still do not have a Visual Composer button.
Here’s our Edit screen with no VC button: https://ibb.co/ecYcKv
Here are the plugins activated and deactivated while testing: https://ibb.co/bFpnma
Here’s our System Status: https://ibb.co/bG04XF
I updated http://sullivansislandmagazine.com/s/ and http://isleofpalmsmagazine.com/ from Newspaper 6 to Newspaper 8 usng these steps:
- LIVE SITE: Use WP All in One Migration plugin Export the site
- TEST SITE: On an empty domain I installed WordPress 4.8.1
- TEST SITE: All plugins were deleted and I installed WP All in One Migration
- TEST SITE: WP All in One Migration was used to Import the website to be updated
- I downloaded the Newspaper 8 update from ThemeForest
- TEST SITE: Newspaper 8 was uploaded via FTP, plugins were installed and activated
- TEST SITE: All desired updates were made (new home page build, sidebar recreated, if necessary etc)
- TEST SITE: site was checked to make sure it looked good
- TEST SITE: Used WP All in One Migration plugin Export the site
- LIVE SITE: Used WP All in One Migration plugin Import the site
- LIVE SITE: WordPress was updated to 4.8.1
- LIVE SITE: site was checked to make sure it looked good, this was when I noticed Visual Composer was not working.
I can work without Visual Composer and use TD Composer but I’d prefer to be able to use Visual Composer, especially if its supported by the theme. Any ideas?
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This reply was modified 9 years by
MediaServicesTagDiv. Reason: added small detail in update process
To bad i am getting a robotic reply, I do not have PLUGINS. I have a freshly installed theme from you guys. I do not have SEO Yoast, I do not have WP Super cache running.
And it is my homepage I am getting it with, I do not even have other pages added or what so ever. Soon I want to adjust the homepage to my stuff, it keeps giving that error. I
And how can I edit a page with another pagebuilder if your theme is the only one I have on it????
I have read through the forum and all you guys do is give the same robotic reply to this error, I thought I would get actual help here….. and worst part is, I have to wait again till next morning, cause support is offline again…. Get some evening dudes, cause yes people are in dif timezones, and not everybody has the time to wait 24 hours every single time they leave a question
Chris I honestly have no idea what you mean with those settings, I am a total noob when it comes to wordpress.
Something i cannot stand, it is support that does not even bother to read.
Please give me an answer I can actually do something with? Cause I am stuck on my theme now, do I have to do a clean install again or what is the next step.
Hi,
This is unusual. Please check in the themes folder on your wordpress install, there should be only one Newspaper-child theme folder present
– https://www.screencast.com/t/4qr2ngmErt5
I do not see any ionMag reference in those screenshots, please correct me if I misunderstand.
Thanks
Hello theg1819,
To be sure if you have the latest theme version you should download the theme’s packet from Theme Forest and then install it via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ To bring the best theme results, notice that you should use only the plugins that come bundled with the theme packet.
Thanks for the message!
Hello makkis001,
Sorry for this inconvenient! Try to make a new clean install from scratch, remove the old theme version and install it from scratch via FTP way because this is the surest method in this regard. This is the only solution in this case, sorry!
Thanks for the message!
Hi,
If this is not caused by a plugin, maybe you have added custom code in the theme panel, or directly to the theme files. Please check the code if that is the case. If you use a child theme switch to the main theme.
You could try a fresh theme install by FTP, and then check if the warnings are still present (make a backup before)
– https://forum.tagdiv.com/install-via-ftp/
If the issue is still present please send us an email at contact@tagdiv.com and provide admin login information, so we will take a look. Maybe we can identify why this is happening.
Thanks