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Hello,
My website metrics have improved significantly, and I want to thank you for your help. However, I’m currently facing two issues:
Desktop Shows Mobile Layout
When I open the site in a desktop browser, it displays the mobile version/layout instead of the desktop version.
Images Loading Very Slowly
The images on my site take a very long time to load, or sometimes do not load at all.
Here is a screenshot for reference: https://prnt.sc/sW43dcdsPst7
I am using EWWW Image Optimizer and LiteSpeed Cache. Despite these optimizations, the images still load quite slowly, and the layout issue persists on desktop.
Any advice on how to resolve these problems would be greatly appreciated. Thank you in advance!
Hello,
Thank you for your previous recommendations. I have followed your advice, but I’m still experiencing the same issues:
Recommended Theme Settings
I am still using the theme developer’s suggested configurations.
WP-Super Cache is installed and configured as recommended.
Plugins and Additional Adjustments
I have the Google Kit plugin installed for AdSense application.
“Spinet” is enabled for news registration.
I installed the AMP plugin because it was recommended by the theme. Previously, it was set to “mobile + AMP,” but following your advice, I switched it to “AMP only.”
I installed the EWWW Image Optimizer plugin to optimize images.
I have temporarily disabled Google Auto Ads.
Ongoing Issues
I haven’t seen any significant improvements in overall site speed or metrics such as Largest Contentful Paint (LCP).
The site loading speed is still slow, especially on mobile, which negatively impacts the user experience.
Occasionally, some devices continue to display the mobile version of the site instead of the desktop version.
Do you have any additional recommendations or further settings I should check? Any guidance on potential conflicts between AMP, WP-Super Cache, and other plugins would be greatly appreciated.
Thank you in advance for your assistance.
Kind regards
Hello,
I have tried to check your website, and it is not working -> https://i.imgur.com/2R6tBui.png
Maybe you have installed and activated the tagdiv mobile theme plugin, if you have this plugin activated, then please deactivate it, clear the cache and check after.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Thank you!
I selected to use the News Hub Pro template in Newspaper and no matter what I do, Newspaper never takes over the prior theme and squishes it to some sort of mobile view on desktop. I’m so confused. I’m new to wordpress and I’ve tried watching hours of videos and now I have memory loss. Please advise? Thanks.
Hello,
I am experiencing the following issues with my WordPress theme and would like to request support:
Slow Site Loading and Performance Issues
Website: https://scopefeed.com/
Desk https://prnt.sc/Pm8w1k7V_SwB
Mobile https://prnt.sc/ymktywsdD_sM
I receive “Largest Contentful Paint (LCP)” warnings in speed tests.
My Speed Index is also significantly high.
These negative results in Google PageSpeed and similar tools are affecting user experience.
Recommended Plugins and Settings
I have installed WP Super Cache as recommended by the theme support team.
I followed the setup instructions provided at https://forum.tagdiv.com/cache-plugin-install-and-configure/
I also configured my Cloudflare settings as detailed in the theme documentation at https://forum.tagdiv.com/cloudflare-cdn/
Ongoing Problems
Despite these configurations, I am not seeing a notable improvement in my PageSpeed scores, especially concerning LCP and Speed Index.
The site remains slow to load.
Mobile View Issue
On some devices, and occasionally even on my own computer, the site displays the mobile version instead of the desktop version.
This occurs randomly, suggesting there might be a caching or theme conflict.
I have attached a screenshot of the Google PageSpeed results for reference.
Could you please assist me in troubleshooting these issues? Are there additional cache, Cloudflare, or theme settings I need to check or adjust? I would also appreciate your guidance on resolving the mobile view problem.
Thank you in advance for your help.
Best regards.
Hello,
You have created a mobile page; for this , you need to convert the header and footer -> https://www.screencast.com/t/HrjOBNayd to edit with tagdiv Composer. Please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Thank you!
Hello,
Do you have created a mobile page? If yes, you need to convert the header and footer -> https://www.screencast.com/t/HrjOBNayd to be able to edit with tagdiv Composer. Please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!
Hi, thank you again, one last problem.
On mobile, I don’t see my header, when I try to edit it, I see this message:
I guess I’m using my cloud header template, its this one:
https://ibb.co/ccmZWFP5
Looks like this:
https://ibb.co/21YdH6cq
How can I fix it?
the footer from mobile doesn’t have the same elements as the footer from pc and I can’t figure out how to make them match.
The site can be seen at the link
https://maurobarbacci.it/buioverticale
Doesn’t work also on mobile…
Hello,
I’m wondering how I can make the website load the desktop version when someone is browsing on an iPad. Currently, the website is loading the mobile version, which is causing issues. Is there any way to fix this?
All the images were taken from the homepage, but with different devices. As you can see, the iPad ends up displaying a sort of in-between version. It doesn’t load the desktop “smaller screen” mode, but instead chooses the mobile page. Since the mobile page is only for phones, it ends up looking like what you see in the picture.
Best regards,
Jakob
I need help on how to make a block invisible on the desktop. The feature doesn’t work for desktop, but it works to make it invisible on mobile.
See example in social counter widget (low scroll)
Hello,
The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.
Thank you!
Hi,
Pagination works on mobile; however, Load More does not work on desktop. Also, scrolling through categories at the top of the desktop page does not work. The same goes for admin panel.
I did try to disable all plugins but nothing is working.
Can I perhaps send you login so your team can check?
Sorry but I think that you posted the results of another site.
My is http://www.vincimi.it and it still has a very bad CLS score (for the mobile template).
Can you please check it?
Hello,
And what error do you have when you activate the tagdiv Cloud Library? A different menu can be created only with header templates for mobile.
Thank you!
Hello, I am creating a contact page using this guide from you. [myurl.com/contact]. How may I add Google reCAPTCHA to it? I saw a post in the forum to toggle it from the Theme Panel. But the Theme Panel says that Google reCAPTCHA v3 will apply on the following features:
Login/Register Modal
Mobile Theme Login/Register(tagDiv Mobile Theme plugin)
Comments system
Subscription Login/Register(tagDiv Opt-In Bulder plugin)
Leads(tagDiv Opt-In Bulder plugin)
WordPress Register page
How can I ensure it is also on the Contact page?
There is no Post Settings option in Mobile Theme in theme panel as per documentation.
The sidebar contents doesn’t consistent display on mobile view.
Thanks for solution.
I have also issue about mobile version.
Whenever I apply AMP version from theme panel from mobile setting and test the site on mobile it asks me to exit to mobile version then it looks ok.
which mobile setting should be good.
Can you help me on this?
Above is my site.
Hello,
I just tested your website, and I saw that you have a lot of scripts for ads https://pagespeed.web.dev/analysis/https-www-vincimi-it/2ej9cytgc3?form_factor=mobile You need to use a plugin to reduce and optimize requests, such as the WP Rocket plugin. Additionally, consider using the EWWW Image Optimizer for image optimization and the OMGF plugin for font.
There are many optimization guides provided by our users here in the forum, some made by us; you can check some of them
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
You can choose what version you want and what suits you.
Thank you!
Hello,
You have the mobile theme plugin activated; please deactivate it and clear the cache.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hello,
To remove the background image for the menu on mobile, please access Newspaper -> Theme panel -> Background -> Mobile menu/search background and remove the image from here https://www.screencast.com/t/ATV1Jr7s
To change the font and colour for the mobile menu please go in Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd
Thank you!
Hello,
You have the mobile theme plugin activated; please deactivate it and clear the cache.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
https://www.theblackmorevale.co.uk/
My template (now on Version: 12.6.8) update aproximately two weeks ago, and in the process I ended up with all the demo content and woo commerce content being placed back in my dashboard.
It was a simple thing to delete it all out, and all seems fine on the desktop.
But ever since, the mobile version of my site refuses to display correctly.
It looks fine in the dashboard (How the mobile page looks in the dashboard is here )
I have deleted the mobile page and re-created a new one – which has had no effect.
I have entirely deleted the cache plug in – no effect.
I have deactivated plugins – no effect.
I have installed a new cache plug in – which I cannot now activate
I had made no changes to the site, and can track down no reason for this
