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Hi smga,
thanks for sharing the solution for your problem. We have “Show date” enabled in the Block Settings, so I guess we have a different problem.
… and Hi Support,
in our case dates are displayed only on the first page but not in the following pages.
But : In the HTML code I can see dates on all pages in the datetime attribute of the time class definition.
To format the date we use the plugin “WordPress Hebrew Date”. If I disable this plugin – surprise! – the date is displayed on all pages. But another strange thing happens : The date format (e.g. names of months) is German on the first page and English on all following pages.
So something is different in the way dates are formatted on the first page and on all following pages.
Any hints about what might be the problem?
Thanks!
Hello @discorigido!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hello!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hello Sebastian!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hi,
This is very strange. Can you please let me know what plugins you use?
Thank you!
I have encountered a strange issue with the comments section. A few comments, not all, display numbers (as shown in the screenshot). These numbers correspond to the comment’s sequence. For example, if a post has 40 comments, then comment number 32 will appear as seen in the screenshot. https://imgur.com/a/M4Lg9yM
Hi,
It seems that the problem is usually on homepage, when I checked a post and category the icons are there. The strange thing is that there are no error sin console, but it appears that the td-multipurpose icons are not loading on homepage only – https://i.imgur.com/PO1fu6m.png on the rest of the website – https://i.imgur.com/Jp6Ag8K.png
Can you please make a full backup and contact us via email at contact@tagdiv.com to further investigate the problem and fix it??
Thank you!
Hi cassiano12,
This is strange, because when a post can not be indexed there is a reason and this appears in GSC.
I also teste the article with the Schema.org and Rich Results Test – https://i.imgur.com/aH0Ge0Z.png and everything seems to be ok.
Do you use extra plugins for cache/optimize and CDN? if you do, then please make sure that all cache and cdn are cleared/purge when a post is updated or publish, I saw a similar situation when a user do not know that he has CDN and this was not set to be purged.
If the problem still persists after this, then please do a test using only the theme plugins and try to manually index the article: Indexing pages to be included in search results
Thank you!
Hi there!
I have created the AMP version for the website smarknews.com, but ?’ve got some problems. I tried to take a look to the issues of other people in this forum, but it was unsuccessful.
First of All, I’ve created the home mobile version as you wrote in your documentation:
https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
I’ve used one of the mobile templates (newspaper mobile).
But if I try to load the page from mobile, it doesn’t work, even id I try to clear the site cache with the suggested plugin wp super cache.
The page is available here
https://www.smarknews.it/home-mobile/
But the stranger thing is that if I try to load the homepage from my desktop device without reloading the browser’s cache, it loads as mobile default version (with all the stream of the news without categories division)…
I’m not understanding where I’m doing wrong…
Thank you for your attention!
Andrea
My website is hosted on Cloudways/DigitalOcean, so as part of my hosting I can use Cloudflare Enterprise Edge caching which is essentially full page caching. However, once I turn it on the main menu starts behaving strangely, namely not showing on about 10-20% of the pages, or showing, but not working.
My hosting company say it could be due to the Newspaper page builder, and due to some kind of caching used in it. I have turned it off for now, but would like to use it ASAP as it offers a huge speed advantage for my site.
Do you know of anything in Newspaper that would cause this?
Hi,
This is very strange. Please purge the cache a few times because I think that there is an issue related to the cache. Please let me know what server you have.
Thank you!
I use WP rocket but I’ve had it disabled while I’ve been working on the site.
And this is really strange but for some reason today the mobile version seems to be loading correctly (and it wasn’t loading correctly yesterday). And I haven’t changed anything at all since then. So, my concern now is that this issue happens again in the future.
What was happening yesterday is that the phone viewport seen here:
was what was loading when I loaded the homepage on my phone with my wordpress account logged out.
And as you can see below, the mobile page I created is clearly selected under the mobile page dropdown.
Here’s a screenshot of the mobile page I created (what should be showing up on mobile), which is what was showing up with my wordpress account signed in:
Hello!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Thank you Bettina,
Performed the indicated test, with no results.
Strange is that the mobile version does work fine.
I hope you can help me further.
Hello!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Thanks for the update. I have been doing changes and checking the hits but unfortunately I am still getting the hits even though i blocked the URI (/wp-json/tdw/save_css
) from cloudflare as per the screenshot. I even tried different variation(like URI, URI path, full URI etc) to make sure i am not making any mistake but it did not help.
Also my hosting provider is still not able to figure it out why hackers IPs are not getting blocked. Surprisingly when I block my own IP, it works so its very strange.
I also made couple of more changes as per below blog post suggestion:
Cyrilic characters become symbols in frontend after migration to new domain. I migrated with Duplicator, no issues shown, it’s even on the same hosting plan.
I did move transfer and assign to new domain, but frontend cyrilic characters become symbols, the database has same configurations as the old one, as said default from the same hosting plan.
Strange is that adminpanel shows bulgarian language properly, only the frontend, theme. I need a fix on this fast.
I switched to Chrome and it worked. Strange because my laptop is brand new, I was surprised when Safari stopped working with Newspaper.
It also happened on Chrome a couple of times already, but I noticed if I went to a page that was already created, move the elements around, and then put them back where they belong that suddenly allowed me to add new elements to a page.
I haven’t tried this with Safari yet.
I want to give a shout out to Tag Div for their excellent customer service!
Maybe this info helps: After the 12.6.4 update the Cloud library headers on some of my client websites were “broken”, just showing code. Tried all the tipps from the forums, nothing worked. By coincident I suddenly realized, the update for some strange reason deactivated the “tagDiv Cloud Library” plugin. Once reactivated, the headers were fine and back to normal!
Hello, we have a problem with the mobile version of the City News template. The page loads strangely when scrolling on mobile. Here is a video. Can you please advise? It’s happening since version 12.6.2. On our website WN24.cz we have version 12.6.1. and it’s fine there. Can you please advise?
Video link: https://www.sports24.cz/Sports24.MP4
Unfortunately, I’ve had to revert to the 12.5.1 theme (again). All the newer versions seem to make the site unusable. Not good for a production site.
Product pages now load in under 2 seconds again.
Strangely, the new version of the theme works fine on our staging site.
Do you have any plans to make the new versions of Optin Builder compatible with 12.5.1?
I have had to downgrade that plugin as well as the latest version of Optin Builder doesn’t seem to work with 12.5.1.
Hi Guys, I’m having a really strange issue with Theme Panel 12.4 following a recent upgrade.
Any of the rows within the themes panel that allow me to change fonts will not open, they create a 500 status in Google Search Console and the little square loading icon just sits spinning. All other settings work fine, I can expand and close all tabbed rows for anything other than font-related settings.
My server is a dedicated platform which is split in half into two virtual accounts and I have the same version of the theme running on another site on the same server on the other account using the same version of PHP which is working fine. The only difference between the two sites is the WordPress version, 6.1.1 on the working site, and 6.4.3 on the site with the issues.
I’ve raised the issues with hosting and they’re looking into it also.
Theme Panel Screengrab.
Google Chrome Console Screengrab.
We noticed that for some strange reason, due to the theme update, some of the banner ads we had inserted had disappeared. With version 8 everything worked, with version 12 they are no longer visible.
Hello,
This is very strange. Please try to add the slide element on a new page and see if it is saved. Then, maybe you have some elements on the page that interfere with some plugin settings.
Thank you!
Hello @demir!
That’s strange! We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
