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Anamaria
tagDiv Staff

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console https://imgur.com/bRYwbvE if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please try to reset the key from the system status and activate it again.
Also, please check f you don’t have an error in the console.

Thank you!

Chema
Participant
#0

I receive a message from newspaper admin panel like these (for example)

An issue has been encountered while trying to validate your license key

Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.

If you don’t have a valid license key, you can get one now and continue to enjoy the full benefits of this great product.
Buy Newspaper Theme

When i work on a template and try to add a block (i.e.) it does not appears, it maintains “thinking” and is not loaded. I have 2 licenses bought from 2 different accounts in envato:

Newspaper (www.trplane.com) 81a248832-2b36-4a20-a109-xxxxxxxxxxxx (working with no problem)
Newspaper (aesidu.trplane.com) 86fc1a79-7175-4336-9859-xxxxxxxxxxxx (provisional until web is finished)

What could it be?
Thx

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The problem is caused the nginx https://i.imgur.com/vAVSdLa.png
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please check the file permission also, check this guide https://www.basezap.com/fixed-403-forbidden-error-on-nginx-web-server/ -> https://www.debugbar.com/403-error-forbidden/#:~:text=NGINX%20403%20Forbidden%20is%20an,or%20an%20incorrect%20index%20file.
Alos, you can ask your host to help.

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

OracleDigi
Participant
#0

1. My add to cart button doesn’t redirect to cart eventho I’ve enabled it in woocommce plugin.
2. User login and registrations arnt redirecting users.

Woocommerce version on the theme is out of data according to the system status.
Newspaper/woocommerce/archive-product.php,
/home4/vvgxdjmy/public_html/wp-content/plugins/td-woo/templates/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0, I need these issues resolved quickly. Please help.

Bettina
tagDiv Staff

Hello!

Turn them off from Newspaper -> System Status : https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hello,

If you get a message like this“Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license. We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hi,

You need to comment on the code to remove the sidebar.
The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Bettina
tagDiv Staff

Hello @erkshu !

I’m sorry. We are trying to give you a better experience with the theme and help you with services for parts of your projects that you feel you need help with. The feedback we are receiving from many customers is positive, and they are glad we ask them how we can help. I’m glad to learn that’s not your case and that you are in control of your website creation process. As you don’t find them useful, you can turn them off from Newspaper -> System Status : https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

JUGADME
Participant
#0

An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.

If you don’t have a valid license key, you can get one now and continue to enjoy the full benefits of this great product.

DocDigit
Participant
#0

I am strugling to get my license to the actual live domain name. Support doesn’t understand what I report, so perhaps one of you can help me out on this. Currently my website is assigned to my develop location at mysite1.com. Everything is up and running so I want to re-assign to mysite.com .

In the template’s I get a message that I can re-assign only as from 27th May 2023. What is going on here?

In Newspaper -> My License -> Manage Your Domain I read ‘No domains associated with your license key’
In Newspaper -> System Status there is the registration key that I can reset (for what purpose)?

Support wrote that I can use 2 domain names: one for development and one for the actual live website, but sofar nothing of that shows up in any configuration setting.

Your support is appreciated.
Best, Jos

Bettina
tagDiv Staff

Hello @japecino!

1. Set up your thumbs from Newspaper -> Theme panel -> Block settings -> Thumbs on modules/blocks. If you deactivate a dimension from there, next time when you will upload an image, it will not be resized to that dimension.
After changing the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

2. Turn them off from Newspaper -> System Status : https://i.imgur.com/N5Iq4j6.png

Thank you!

Bettina
tagDiv Staff

Hello!

I’m sorry. We are trying to give you a better experience with the theme and help you with services for parts of your projects that you feel you need help with. The feedback we are receiving from many customers is positive, and they are glad we ask them how we can help. I’m glad to learn that’s not your case and that you are in control of your website creation process. As you don’t find them useful, you can turn them off from Newspaper -> System Status : https://i.imgur.com/N5Iq4j6.png

Thank you!

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

mcavallini
Participant
#0

http://www.2americhe.com
TagDiv composer stopped uploading my pages for editing. When trying all I get is a blank page with a charging round signal. According to the System Status, everything is OK. What could be the problem?

Anamaria
tagDiv Staff

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

platamun47
tagDiv Member

Dear Anamaria and gcamaram,
yes, we use Clasic Editor Plugin!
I just tested and Anamaria is right…
Only added images without edit images, additional settings for light/modal box!
When created post in Clasic Editor – Modal not works
When create post in Gutemberg Editor – Modal works!!!
URL: https://nook.rs
Welcome to Newspaper!
Version: 12.3.1
System Status
PHP Version 7.4.33
Classic Editor Version 1.6.3

I agree with gcamaram for fix this in next update.

Thanks a lot.
BR.

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