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Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:

<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

First please check the speed booster in System status and if is look like this -> https://www.screencast.com/t/pLst5ro0VvNa you need to set this in wp-content/plugins/td-speed-booster/td-speed-booster.php and add the co-authors-plus/co-authors-plus.php in allowed plugins -> https://www.screencast.com/t/SEFSuf7gYU

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

0. Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

1. After you check all theme status an you increase theme like in our guide please check our documentation for Featured image or video -> https://forum.tagdiv.com/featured-image-or-video/

2. That depend were/for what they try to add heading, if they try to do this in post content they need to ad the classic element
-> https://www.screencast.com/t/uAKRKfXNKtTF -> https://www.screencast.com/t/gDlVWOoJ6

Thank you for your understanding!

Simion C.
tagDiv Staff

Hi,

By default the booster will move only what is defined in it’s code. First check it’s status in the theme system status panel, to see if it’s active
http://prntscr.com/md3pys
Then you can begin to add resources that you want to move in it’s code. Some resources cannot be moved as they are required to be loaded earlier. I believe this is the case for the cloud library plugin files.

Thanks

alifewithfaith
tagDiv Member

The Templates API Server Responded with a fatal error
Yes, I’ve read, and my system status is well within these requirements:
https://forum.tagdiv.com/requirements-for-newspaper/

I have absolutely ZERO caching plugins installed.

Is this being worked on? I see several threads as I search the forums here:
https://forum.tagdiv.com/search/The+templates+API+server+responded+with+a+fatal+error/?td-theme=newspaper

And, if we look at the forum timeline, we can definitely see that this is a recurring problem which seems to have just started earlier in January of 2019.

At what point should everyone expect this problem to have a solution?

Calin
tagDiv Staff

Hi,

Please make sure that you have install the theme correctly
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Installing demos -> https://forum.tagdiv.com/installing-demos/

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please deactivate all non theme plugins, clear all cache and try again.

Thanks.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:

<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Here is and example how to do it Please try to add the
define(‘WP_DEBUG’, false);
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

in wp-config.php
https://www.screencast.com/t/h10CCfEVHIk
Also please add in .htaccess this code
php_value max_input_vars 5000
php_value max_execution_time 300
php_value post_max_size 50M
php_value upload_max_filesize 50M

https://www.screencast.com/t/Ch5RyyoF

Hope this will help you!
Thank you for your understanding.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:

<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>
Here is and example how to do it Please try to add the
define(‘WP_DEBUG’, false);
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

in wp-config.php
https://www.screencast.com/t/h10CCfEVHIk
Also please add in .htaccess this code
php_value max_input_vars 5000
php_value max_execution_time 300
php_value post_max_size 50M
php_value upload_max_filesize 50M

https://www.screencast.com/t/Ch5RyyoF

Hope this will help you!
Thank you for your understanding.

Calin
tagDiv Staff

Hi,

In most cases 500 errors are caused by low WP-memory. As plugins are installed the memory will eventually get exhausted, most hosting providers are limiting it to 40M by default.

We recommend a value of 256M which would be decent for most websites. Check what is the value of the WP-memory in the theme system status panel. If needed increase it, or ask the hosting provider to increase it for you if possible
https://forum.tagdiv.com/requirements-for-newspaper/
Check the other parameters mentioned in the guide as well.

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

We tested on our site and this was the result -> https://www.screencast.com/t/EPw5IRSiSuG7
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check the php version, is possible that you have an old version of php to gave a slow query.

Thanks.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Hope this will help you!
Thanks.

Catalin
tagDiv Staff

Hi,

Check your system status parameters and increase them with the following useful guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

slimenvoordeligonline
tagDiv Member

Hi Calin,

Thanks for your reply.

System status for the original language: everything is green. But: I have WPML setup to have a different domain per language.

So, original language is Dutch which is on a .nl domain.
The secondary language is English, which can be reached on the .com domain (a domain pointer has been set in the server)

When I go to the .com domain, everything is fine. It reaches the English page.

The issue is with the loading of the TD Composer for the secondary language. Could this be the problem: https://prnt.sc/mak1rx ?

Thank you in advance.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

I believe you have installed the WPML Translation Management plugin
https://wpml.org/documentation/translating-your-contents/page-builders/

Our page builder will encode the page content so translating a page with this module would not be possible. Maybe this will change in the future, can’t say for sure what will happen. Sorry for any inconvenience.

The alternative is to switch the pages when the language is changed.

For example I have this page in a language – https://www.screencast.com/t/wUVMxwx6qlV
Clicking on the translate option will open a new page which you can build
https://www.screencast.com/t/yWKrq5fBxTI

Thank you.

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.

Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you.

Calin
tagDiv Staff

Hi,

In order to make the tagDic Composer to work please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

If there is still a problem after you set the requirements please deactivate all non theme plugins, clear all cache and try again.

Also if you want to make an update to theme you can make a full backup to your website.

Hope this will help you!
Thanks.

Calin
tagDiv Staff

Hi,

Please check this topic -> https://forum.tagdiv.com/topic/tagdiv-composer-disabled-automatically/

Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you.

Simion C.
tagDiv Staff

Hi,

The update process for our theme would be the same as any other theme, nothing specific about it. A changelog can be seen in the themeforest page, at the bottom
http://prntscr.com/ma2exl

Also each theme package contains the update log file – http://prntscr.com/ma2g2d

On themeforest only the latest version of the theme can be downloaded, you can always download it and check the update log inside it.

The theme version is displayed in the theme system status as you mention, also for example in the theme panel – http://prntscr.com/ma2hsd
Or themes section – http://prntscr.com/ma2i9v

If you can specify why the theme update documentation is not intuitive or what it lacks, we will modify it and add more information. Please let us know.

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this will help you!
Thanks.

Simion C.
tagDiv Staff

Hi,

That is possible, the license key can be reset from the theme system status panel
http://prntscr.com/ma1ds6
Then you can activate it in the new location, there will be no problem.

Thanks

Calin
tagDiv Staff

Hi,

Please make sure that you have the last version of theme, and all theme plugins are updated.
Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem please provide some details , some screenshots or an link if possible .

Thank you.

g15chuck
Participant
#0

The first step of “Updating the Theme” is:

* Always check out update notes.

Where do I find “update notes”?

Also, how do I know the current version? From the SYSTEM STATUS tab in the WP Plugin interface for Newspaper, I am able to determine my current version is 9.0.1, but see no way to understand the most current version.

From the Envato Market (https://themeforest.net/item/newspaper/5489609?_ga=2.268919666.2006420316.1547994801-1746959117.1547652072), I see that it was last updated 1/16/19, but there is no indication of the version number, or other release details.

What am I not seeing? This is not intuitive. Please assist if you can.

THANK YOU.

transparentactivist
Participant
#0

php_value max_input_vars 5000

php_value max_execution_time 300

both have been set in the php.ini file by bluehost employee, they linked me the documennt as proof. Is not showing up in the newspaper “system status”. Is there a way to resolve this or will it have nno effect on performance as the new values have been confirmed as set? tried uninstalling and reinnstalling demo but that had no effect.
Also I am beinng asked to activate newspaper everytime i install a new demo format, is this normal?

Thankyou for helping the noob out 🙂

remarkablex
tagDiv Member

YesI am curious too. I don’t think it is a plugin conflict. This is something elsebut I don’t know. Below is my system status.

Theme name i Newspaper
Theme version i 9.0.1
Theme database version i 9.0.1
HTTP channel test wordpress
Installed demo i Ink Parlor – demo ID: ink | install type: full
Speed Booster v4.9.3 – Disabled – incompatible plugin detected: akismet/akismet.php
php.ini configuration
Server software i LiteSpeed
PHP Version i 7.0.30
post_max_size i 64M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 180
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://www.noiseash.com
WP Site URL i https://www.noiseash.com
WP version i 4.9.8
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 40 MB/request – We recommend setting memory to at least 64MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.

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