Search Results for 'update'

Hello rea-secret,

Please try to set your smart lists according to our documentation here -> https://forum.tagdiv.com/smart-lists/ (for smart lists we recommend to use single template style 5 for posts for avoiding the duplicate images).
Another possibility, in this case, would be ->
Duplicate images on smart lists usually are the result of using the Photon feature of the Jetpack. If you use this feature please disable it as it is known to cause issues with our theme.
If the problem is still there, please try to disable all plugins except visual composer and clear your cache as other plugins could also conflict with the smart lists. Also, if you are using “strange” characters (!@#$%^&*/”- etc) in ALT tag, the image will be twice. I have added this issue to our list of fixes and in next major updates will solve this problem. Until we will fix this issue, please try to remove these kinds of symbols in ATL tag for better results.
Also, and last but not least, please use post template 5 when you are using the smart list for better results. For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello rockingfamily,

Please make sure that it’s added properly and also check if you updated the theme according to our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ clear all caches and test again.

Thanks.

Hello Christianvideostv,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Hope this helps!

Thank you for the message!

Hi Greg,
Visual composer was not tested on posts with our theme especially on custom post types. We cannot provide a solution as we do not recommend it for posts. Visual composer was adapted to work with our theme but every version needs to be tested as the code is custom and features need to be adjusted. That is why the plugin is bundled with our theme and that is why we are the ones that provide the update as it needs testing and sometimes adjusting. We do not recommend using any other version of the plugin except the one that comes bundled with the theme as it may not work properly.
Thank you!

Hi,

1) The method Alin posted works as expected. The code adds a condition to check for a certain category. He used ‘vogue’ but you can change it to your own category name. You can ad multiple conditions if you know a bit of PHP: http://php.net/manual/en/control-structures.if.php
I’m not sure how saving is not possible. You need a text editor (we recommend notepad ++) and access to ftp. Then simply edit the file, add the code and hit the save button. (Please note that if you use a child theme, it will not work as none of the files inside wp-booster will work from the child theme)
The names of the post templates are specified here:
If you cannot get it to work, please note that custom work falls beyond what support can offer you so you might want to consider hiring some help as we cannot offer customization services. We can only point you in the right direction.

2) Regarding the AccessPress Social Counter plugin, we have no clue of it’s functionality as it’s not tested so we cannot provide a solution for it.

3)We do not recommend upgrading to pro as all of the features visual composer has to offer were tested with our theme. If the pro version provides even more features, there is a chance they will not work as visual composer was adapted to work with our theme. That is why we provide it bundled with the theme and we provide the updates ourselves.

Thank you!

Hello Sebastian,

If you want to make it permanently these settings, you should use the child theme. You have to use a bit of CSS code and place in Custom CSS area from the child theme.

The code is ->

h1 {
background-color:red!important;
color:white;
}

The result you should see here -> http://screencast.com/t/STIZyZypE6Wg

Please notice that if you make these changes on the main theme, on each update, the code will be overwritten and you will lose the settings. For more information about child theme, please consult our documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps!

Thank you for the message!

Hi,
we have no reports of this yet, but your error seems to point to visual composer clearly. Sometimes plugin updates get released like this (SEO yoast is the best example of this. They release several dot revisions until an update is stable) We will update visual composer again in the next theme version though.
Thank you!

Hello @thanik30 and @ChroniclesTV

I have checked your website and saw that your Facebook counter does not work as properly. Also, I noticed that you do not have the latest update of Visual Composer. -> http://screencast.com/t/4PEo5Sf0z Please try to update this plugin (latest version is 4.11) and see how it work after these changes.
For more information about Visual Composer updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Also, you can follow the below guide for an accurate setting ->>

1) Please make sure you have the latest theme version: 6.7. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.7 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Also, if your problem is still there after these advices, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I will further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Hope this helps and let us know how it goes!

Thank you for the message!