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Alin [tagDiv]
tagDiv Staff

Hi,


@thebestmh
We use latest theme version to help our customers and the theme was updated many times (to repair some issue added more features, update Visual Composer plugin) from the version that you use. I understand that you need that layout, but you have also updated Visual Composer plugin that was not tested with that version of the theme and also other plugins that you may need are constant updated so it is normal to appear issues. If you want to use that version you will need to customize the theme(or hire a professional) for your needs to work with the new plugins versions.

You can try this custom css and see if it works – http://screencast.com/t/mXWLMQvam

@media (min-width: 1018px){
.td_980_resp .td-slide-item-sec {
width: 263px !important;
}
}
@media (max-width: 1018px) and (min-width: 768px){
.td-slide-item-sec {
width: 200px !important;
}
}

Thanks!

Brain916
tagDiv Member

Thanks for the info Chris, I am about to deploy it now. Will update my findings.

Alin [tagDiv]
tagDiv Staff

Hi,

If you update the theme and you have custom modifications to the theme’s files, unfortunately you will have to re-add those modifications. Please make a backup of your current theme installation so you ca revert if something goes wrong.
Please send an email at contact@tagdiv.com and provide wp-access so we can take a look at the social counter issue. Also paste a link to this conversation so we can know who you are.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Please note that facebook isn’t fetching you new meta info right away so you need to wait a while the new info are updated or you can use this fb debugger tool: https://developers.facebook.com/tools/debug/ to see exactly how fb pulls your posts info and manually fetch new scrap info – http://screencast.com/t/PlwzKuwV
Also if you have some errors please check post’s page source and see if you og: meta data are there: http://screencast.com/t/UjdtvpttrmTg

Thanks!

koberlin
tagDiv Member

By the way, I directed the same question to Themify and received the following response:

Thank you for reaching out to us.

That’s very odd. All our plugins are constantly updated to ensure that it will work with the latest WordPress framework. Do you mind checking to see if the NewsMag theme is updated with the latest WP framework? It shouldn’t break the CSS.

Let us know how it goes.

Regards,
Kurt
Themify Team

W: themify.me
E: info@themify.me

thebestmh
tagDiv Member

For other people having the same issue: it can’t be fixed while using version 3.8.4.
At least the reply I got was that:

“Unfortunately that is not possible only if you update the theme and make the necessary adjustments yourself as the latest update doesn’t have the 980px layout. Sorry!”

If someone has any custom coding to fix this issue, i’d appreciate, as I need to keep the 980px layout.

Thank you

joris1944
tagDiv Member

Hello,

I have a huge issue with updating VC. I’m running two sites on the Newspaper theme, pretty similar to one another, including active plugins and whatnot. I’ve updated Newspaper to the latest version (4.6.3) and then proceeded to updating plugins, including VC. I did everything as you instruct on the forum, and one of the sites did just great. However the other one dropped dead, with WP giving me either “no connection to DB” or timeout. As soon as I replace new VC (4.4.4) with the original version I have (4.3.5 from Newspaper 4.6.1, I believe) – everything starts to work normal, like nothing ever happened.

The only major difference between sites is the number of existing posts: ~12k on one with the error vs. 1200 on the good one. Can this be an issue with update? Are there any other known issues?

Thanks

nesru
tagDiv Member

Hi,

As you can see it I made changes to the theme. Unfortunately, I did not use the childtheme. I don’t know how i can update the theme without loosing the change I made.
See http://www.awashpost.com/

Any advice?

Many thanks.

Alin [tagDiv]
tagDiv Staff

Hi,

Please also try with the latest theme 4.6.3 that include the latest version of Social Counter plugin 2.10. This version also allow you to add youtube channel(if you need) – http://screencast.com/t/u8z6EkHiFn2
So please update theme and the plugin and let me know how it goes! Use this guide to update(FTP method) – https://forum.tagdiv.com/how-to-update-the-theme/ and update also the plugins that come with the theme from the /plugins folder.

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

What theme version do you use? The latest version is 4.6.3 please update you theme is you use an older version following this guide(FTP method) – https://forum.tagdiv.com/how-to-update-the-theme/ and also the plugins that come with the theme’s files from the /plugins folder.
Also please use browser inspector tool and check for errors in console when you try to save your translation – http://screencast.com/t/mmIaJQf7
Let me know!

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

What theme version do you use? As I have checked this with your logo and did not found any issues – http://screencast.com/t/6ZeFHKl3Fa
The latest theme is 4.6.3 and the latest version of Visual Composer tested with the theme. Please use this guide if you need to update (FTP method) – https://forum.tagdiv.com/how-to-update-the-theme/ and update also the theme’s plugins that come with the theme’s files from /plugins folder.
You can try this custom css if you don’t want to update the theme – http://screencast.com/t/TFLiNWd0

@media (max-width: 767px){
.mobile-logo-wrap img {
width: 150px !important;
top: 0 !important;
}
}

Thanks!

simchris
tagDiv Member

You may need to also update your cache on your website, not just in your browser.

mpindado
tagDiv Member

Hi, just some thoughts (kinda busy this week…),

– Is it suitable for you to have a direct conversion from 0-5 in 0.5 steps to 0-20? (0=>0, 0.5=>2, 1=>4,1.5=>6….) In this case you could only review even values on the 0-20 scale.

Then, you could add save_post action in your child theme and check whether a review exists, do the conversion, and store the result in a convenient way as a post_meta.
Please note td review meta is an array so if you want to extract the values from the database, you would have to do it with a php script or similar but, if you store your own meta value, then this value can already be a number, and this will be easier.

to summarize:

add_action ('save_post','test_save_post',10,3);
function test_save_post ($post_id, $post, $update )
{
if (isset ($_POST['td_review']) && isset ($_POST['td_review']['p_review_stars']) &&
count ($_POST['td_review']['p_review_stars'])){
$my_value = $_POST['td_review']['p_review_stars'][0]['rate']*4;
update_post_meta ($post_id,'my_review',$my_value);// got even 0-20 numbers in 'my_review' meta. select post_id,meta_value from wp_postmeta where meta_key = 'my_review'
}
}

If you check your meta table, you will see a new meta attached to the post with your review.

– No way, I need the odd numbers from 0 to 20. There are several alternatives here, some involving php code and other javascript code but it gets more difficult than previous approach. To avoid waste both your and my time, if you are interested, reply to this post and I will give you some hints.

regards

Alin [tagDiv]
tagDiv Staff

Hi,

The version 4.4.4 of Visual Composer is the latest version tested and included with the theme files. We’re testing the plugin latest version, if everything is ok we will include it in the next update and only then you can update the plugin by downloading the theme latest version.
Before an update please make a backup of your current theme installation, so you can revert back to them if something goes wrong. The styling modifications or options from Theme Panel should not be affected by updating your theme, only if you have custom modification to the theme’s files you will need to re-add them as when you update the theme these files will be overwritten. Also we recommend to update your theme using FTP method – https://forum.tagdiv.com/how-to-update-theme/

Thanks!

Lucian
tagDiv Staff

Hi,

You’re right, you can’t edit it using child theme however you can change it into the main theme if you really need it and modify theme’s review system and considering that the booster functions file is a core file it will be updated frequently so you would have to also constantly change it each update even if you use a child theme.

Thanks

Brain916
Participant
#0

Hello, I have noticed that the load time for Visual Composer is very slow for me (4.4 seconds). I saw that I am running version 4.4.4, and they are now on 4.5.2. According to their update logs, it seems that the newer version would be helpful as the it’s rather large and slowing things down.

My first question is, how can I upgrade?

Once I upgrade to the newest version, will I have to set everything up again or is this all saved?

Alin [tagDiv]
tagDiv Staff

Hi,

Also for this article share is working fine – http://screencast.com/t/infS6CzVNR
Please note that facebook isn’t fetching you new meta info right away so you need to wait a while the new info are updated or you can use this fb debugger tool: https://developers.facebook.com/tools/debug/ to see exactly how fb pulls your posts info and manually fetch new scrap info – http://screencast.com/t/BGFJEzfUBb
Also you can verify your page source for your post to make sure that your the actual og data are there – http://screencast.com/t/2qtOUQe0ZZ

Thanks!

Alin [tagDiv]
tagDiv Staff

Hi,

Newsticker block is included only in Newsmag theme, but we’re also working on a major update for Newspaper (v5.0) which will include most of the features from Newsmag like smart sidebar feature,smart lists or some of the post templates. You can take a look on our demo to make an idea about blocks that are included(and how they look on columns), post samples… – http://demo.tagdiv.com/newspaper/ and also our documentation may help – https://forum.tagdiv.com/newspaper-documentation/
Also the latest theme version is 4.6.3 which includes Visual Composer plugin(4.4.4) in /plugins folder. If you want to update please follow this guide and use FTP method – https://forum.tagdiv.com/how-to-update-the-theme/
If you cannot see all blocks available to be added using Visual Composer please make sure that all of them are selected from settings and save – http://screencast.com/t/9TCvIFaa

Thanks!

simchris
tagDiv Member

Not really worth it since it’s a temporary bug in WordPress – introduced with v 4.2x – nothing related to theme.

Hopefully WordPress will catch this and fix it in the next update.

krizdabz
Participant
#0

Hello!

We’ve purchased Newspaper 4 theme, but there is a small hiccup. After a year of operation site has become unbearably slow on relatively powerful hardware and with relatively modest load (70 concurrent users).

We have accumulated about 5 thousand articles most of which are in a single category, though we are using tags (which causes another funny side effect – thousands of cache update operations through terms_cache almost on each request).

Nevertheless, I have to give you a baseline. We’ve changed hardware over time in search of performance, so to be totally syre, we set up an empty virtual box (4GB TAM, 2 core CPU, 60GB SSD on DigitalOcean), simple LAMP server, a copy of our site and even then we were unable to get pageloads under a second (though all other plugins were enabled).

Next move was obvious and as follows (ensuring nothing beyond content, Newspaper theme and Visual Composer is present within installation):

a) Set up a new WordPress instance.
b) Populate content from production site (use wp-cli to update all links).
c) Add default Newspaper 4 theme and its default child theme, select latter as site theme.
d) Install visual composer (as recommended by theme).
d) Enable everything and set a few things up, so menus and category pages are as in production.

As a result all pages are being generated in approx. 1 second (1.09±0.13s; out of 100 measurements; page generation time), which is obviously not good enough, since under even moderate load and because of other plugins which are essential to site this time tends to grow.

What are your recommendations to gain significant performance improvements? Of course, enabling w3 total cache solves this problem for unauthenticated users, but we heavily rely on authenticated ones, so an advice would help.

awtown
tagDiv Member

Update: I can change the font on the homepage via the Theme Panel in the Theme Fonts > Page Content line.

The font style changes, but the font size does not. Is there a limit to the size of the font on the homepage? That would seem unusual.

Thanks,

epiphyt
tagDiv Member

Hi,

I tried this:

– deactivating all plugins without Visual Composer – no results
– cleared the cache, even minification – no results

Maybe the problem can be caused by not being able to update the visual composer. I still have version 4.4.4. Always I deactivate, delete and reinstall as said in documentation the upload stops at a specific point and not ends. After a while I get information to update again. It’s weird.

I am newbie. So it confuses me.

Emil G
tagDiv Staff

Hi,


@davidewebcenter
– VC comes with some default blocks, we added our own and only those are supported by Shim at the moment.

@craigmc
– I’ve added your issue on our list, we plan to add more items to shim in the next updates, i’ll will post it on the forum when it’s ready.

Thank you, Emil G.

Lucian
tagDiv Staff

Hi,

Unfortunately that’s the way the poplar 7 days feature works, based on views counter, so it makes requests to the server to update the counter and keep track of the “most popular posts”.
Glad you’ve solved your issue, let us know if you experience this again and thanks for your feedback.

Thanks

Lucian
tagDiv Staff

Hi,

Thanks for your suggestion however extending/customizing custom post’s filter isn’t on our todo list as the theme’s blocks have been designed to work using posts post type only. I’ll add your suggestion on our todo list though and we will talk about this with the developers to see if this has any chance to be implemented in future updates.

Thanks!

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