Search Results for 'update'

Hi,

I have a couple of questions regarding the default mobile menu behavior:

Disabling the .td-menu-socials-wrap area:

Is there a way to disable or hide this section in the default mobile menu via the admin settings? If not, what would be the recommended method (CSS or PHP) to remove it cleanly without affecting other parts of the menu?

Expanded subcategories in the mobile menu:

I came across a thread from 2020 stating that subcategories in the default mobile menu could not be shown expanded by default, as they were controlled via JavaScript. However, I recently saw a demo that seemed to use the standard mobile menu and had the subcategories already expanded when the menu opened.
Has this feature been updated or made possible recently? If yes, how can I achieve the same behavior?

Thanks in advance for your help!

Hello team,

We’re currently encountering the following warning on our website running the Newspaper theme:

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Warning: Undefined array key “tdb_templates” in /srv/data/web/vhosts/www.spnl.org/htdocs/wp-content/plugins/td-cloud-library/includes/tdb_functions.php on line 661
This error started appearing after recent updates, and it’s now visible on our front end, impacting the user experience on https://www.spnl.org.

We would appreciate your support in resolving this issue. Could you please advise if there is:

A patch or plugin update available to fix this?

A recommended workaround to temporarily suppress the warning safely?

Any upcoming fixes in the next theme/plugin version?

Thanks in advance for your support. Please let us know how best to proceed.

Best regards,
Bassam

When I go to the theme panel to update the ads (IE “header ad” or “sidebar ad”) all I get is a spinning box on the right hand side where the little > appears. I cannot retrieve, change or alter the ads.

The rest of the theme functionality seems okay, but this problem is certainly frustrating.

We have 2 problems on our website.

1:
We can’t update the theme. When we do, the websites design is crashed.

2:
Often when we want to upload media it takes ages to load and the website eventually crashes.
We tried everything, the debug file only shows 1 problem (german, but you’ll get it):
PHP Notice: Die Funktion _load_textdomain_just_in_time wurde fehlerhaft aufgerufen. Das Laden der Übersetzung für die Domain td-cloud-library wurde zu früh ausgelöst. Das ist normalerweise ein Hinweis auf Code im Plugin oder Theme, der zu früh läuft. Übersetzungen sollten mit der Aktion init oder später geladen werden. Weitere Informationen: Debugging in WordPress (engl.). (Diese Meldung wurde in Version 6.7.0 hinzugefügt.) in /html/wordpress/wp-includes/functions.php on line 6121
So the problem is the newspaper theme or the tagdiv plugins.

Website-URL: https://ludwigsburger-wochenblatt.de/

Could you help soon?

Thanks!
Valentin

Hello,
When I try to save a post with a YouTube video, the theme returns a JSON error: “Update failed. The response is not a valid JSON response.”
Any ideas on how to fix this?
Best regards,
Franck

Dear TagDiv Support,

My website is the problem: https://teknobilimadami.com/

I am experiencing a critical issue on my WordPress site that is directly related to the Newspaper Theme. When attempting to upload media files, the system either stalls significantly or fails with a 503 Service Unavailable error, specifically affecting the async-upload.php process.

Sometimes I add an image and when I open and close the page, I see that the image with the error has been loaded.

But these happen in the Newspaper theme. When I switch to the 2025 wordpress theme, images are uploaded instantly from the Media – Add Media – Media Library section without any problems.

After thorough debugging over the past 48 hours, I have tested and ruled out all other possible causes. Below is a complete breakdown of actions I took:

1. Hosting and Configuration
– PHP: 8.1

– Hosting: LiteSpeed / Shared Hosting (GuzelHosting)

– Limits Increased to:

– max_execution_time = 300

– upload_max_filesize = 128M

– post_max_size = 128M

– memory_limit = 512M

– Cloudflare set to “Development Mode”, and later fully paused

– WP Rocket and cache tools disabled during tests

2. Steps Taken & Results

– Switching to Twenty Twenty-Five theme resolves the issue instantly. Image uploads are fast and reliable.

– Activating Newspaper theme causes:

– Slow or failed uploads

– DevTools shows async-upload.php requests returning 503 errors

– Hosting panel shows CPU limit exceeded only when Newspaper is active

– Plugins tested individually (only Rank Math, SMTP, and Converter for Media were active; Converter later disabled)

3. Functions.php and Theme Code Review

– Output buffer using ob_start(“sanitize_output”) was temporarily removed.

– Theme update filters (pre_site_transient_update_themes) commented out.

– Admin-side JS injection via admin_head tested and removed.

These changes made little to no difference — the core issue seems to lie deeper in Newspaper’s admin/AJAX logic.
4. Attached Visual Evidence (8+ screenshots)

Please find attached:

1. DevTools console error (503 on async-upload.php) : https://prnt.sc/qHY-ahJWeCbr

2. CPanel CPU usage exceeded panel : https://prnt.sc/V4Wcb6RWVm8O

3. Functions.php sample (Attachments)

4. Theme switched: Twenty Twenty-Five (success) : https://prnt.sc/XsbBJDqxrBK_

5. Theme active: Newspaper (failure) : https://prnt.sc/3ORZ-qt9OwHj

6. WordPress debug.log output (Attachments)

7. Network panel XHR timing chart : https://prnt.sc/T1_rYdno5uaL

8. Cloudflare paused, issue persists : https://prnt.sc/CKQqSZ2OlLc-

I attach all other detailed screen photos to the e-mail. (20 attach picture screenshot)

Final Note & Request

I believe this issue can only be resolved from the theme side, not via hosting or plugin tweaks. I kindly request:

– Review of internal AJAX handling within the Newspaper theme

– Guidance on patching or disabling blocks that might interfere with admin upload requests

– Confirmation if this is a known issue, and whether an update will address it

I truly want this resolved. I have done my part as much as possible. Now I believe your team can take over and fix this properly.
I sent you contact@tagdiv.com e-mail in more detail. I would like to ask for your help in solving the problem.

Hello after all updates, latest wp version and latest theme version i see a message on my editor role account that the theme is inactive on domain.
Despite this, in my administrator account, i don’t see this message.
In the page of licence the theme is active on domain and assigned to it. (I see the same on the editor account and admin account). So the editor see in settings the theme active but in the wp-admin bar the red message.
I clicked refresh but nothing change.
Can you help me to solve it?
Thank you

Hi, my website has been hacked, I’ve noticed this morning that one of my pages has a redirection to some strange website (or 502 bad gateway, as per Safari error message). I’ve read on another request that there was a vulnerability issue on Newspaper V12.7 and the last update V12.7.1 has fixed it. I didn’t have installed the last update yet, so I assume the malware could have come from that vulnerability.
My questions are :
– Do you recommend to clean it first or to update Newspaper to V12.7.1 ?
– To remove the malware, do you have any info that could help ?
– When such vulnerability is suspected, why don’t you send an emailing to all your contacts that bought your template to tell them to update quickly to the new version ?
Thank you.
Emma

I’m currently using 12.6.7 version. I use the Urban Outfitter Design. Whenever I update Newspaper it resets my design to Default, and I then have to use a backup to bring my design back to all my pages. I use a wide variety of different post templates and have hundreds of posts. How do I update my theme without completely resetting my Design?