Search Results for 'update'

Hi,

Yes, I saw that and we will fix it in the near future updates.

Thanks.

Hi,

Thanks for your message and we will fix in future updates.

Hi,

Update the theme to the latest version of it. Install it via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Let us know how it goes!

Thanks.

Hi,

Please select the Pagebuilder + latest articles + pagination update and refresh and see if the latest articles appear.

Please make a test, and make a clean install with the latest version of theme and WP on
subdomain or on local host, and see if the problem persist.

Thank you.

Hi,

If you made update to WordPress 5.0 please make update to the last version of theme too, is possible that the version 8.6 do not be compatible with WP 5.

Thank you.

Hi,

What shortcodes are you referring to? Updating the theme and WordPress should have no effect on shortcode functionality in general.

Some users recommend to test the new WordPress update on a local copy of the website, or testing environment, not the live website. This would be safer indeed.

Others will not make the update for the time being and prefer to monitor the developing situation, for example
– https://yoast.com/should-you-update-to-wordpress-5-0/
– https://wpml.org/2018/12/wait-before-updating-to-wordpress-5-0/

Thanks

Hi,

That update method is not so reliable, it can fail at times. Better use the other update methods, either by WordPress or by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended and reliable update method. The guide presents the steps for each of them however. Please try to update by a different method if possible.

Thanks

Hi,

Some theme plugins have to be updated manually, delete them and reinstall them. The latest versions of the theme plugins can be found if you download the full theme package from themeforest (in the plugins folder)
– https://forum.tagdiv.com/whats-included/

Thanks

Hi,

If you did not make the changes in theme files, and you make the update the theme was override and you’ll need to make the changes again.

Thank you for your understanding.

Hi,

First please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that the theme plugins are updated and active
https://www.screencast.com/t/Pktd0rSusy
Please download the theme from themeforest with all files
https://forum.tagdiv.com/whats-included/
This are the plugins from the latest theme version.
https://www.screencast.com/t/gVnxqs0ysN1c

If you have some problem please provide some screenshots and details with the problem you have.

Thank you for your understanding.

Hi,

Regarding this problem, we have replied to another topic from here -> https://forum.tagdiv.com/topic/thumbnails-not-showing-after-4-6-update/#post-266209

Try to do this advice, check the results and let us know how it goes!

Thanks for your understanding!

Hi,

Regarding this problem, we have replied to another topic from here -> https://forum.tagdiv.com/topic/thumbnails-not-showing-after-4-6-update/#post-266209

Try to do this advice, check the results and let us know how it goes!

Thanks for your understanding!

Hi,

Unfortunately I do not understand the problem you have after the update, please provide some more details.
Also please make sure that you clear all cache, and if your image are not showing please deactivate lazyload
https://www.screencast.com/t/bF11qPbEo

Thank you for your understanding.

Hi,

Please make sure that the composer is activated
https://www.screencast.com/t/U93cw7D7yxB
Most important, please be sure to check the updated theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Increase all the parameters if it’s the case.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
Also please make a test and deactivate all non theme plugins, clear all cache and try again.

Thank you for your understanding.

Hi,

Yes it is, there should be no problem of compatibility. After you update please clear all caching and CDN if used, also the browser cache if possible. There were reports from our users of images not being displayed after the update, for some clearing all caches solved the problem.

If you experience such an issue and it is not fixed after trying the above, please disable the theme lazyload feature in the theme panel for the time being
– https://www.screencast.com/t/0zox1YzS

We will continue our investigation for the lazyload issues and try to fix any potential, problems with it.

Thanks

Hi,

Most important, please be sure to check the updated theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Increase all the parameters if it’s the case.
Also please deactivate all plugins that are non theme, clear all cache and try again.
Let me know the results.

Thank you.