Hi!
I have just updated my site to the version 8.8, and now I have a problem. I see nothing, but the text:
[td_block_social_counter custom_title=»Социальные сети» style=»style10 td-social-boxed td-social-colored» youtube=»channel/UCflzrk3cgrhzY3X81nrix0Q» separator=»»]
instead of Social counter menu on the site’s page. How it can be fixed ?
Hi,
Also check if the composer has been updated automatically
– https://www.screencast.com/t/KrNMbjVQr
Delete it and reinstall it from here, if an older build is used
– https://www.screencast.com/t/nSP4S0JV3
If there is still a problem we could take a look. Send us an email at contact@tagdiv.com and provide admin login, as well as FTP and cPanel if possible. Include the link to this topic in the email.
Thanks
Now its updated properly, maybe it need some time to fetch the followers from twitter! Thanks for the support!
Hi,
Thank you for your appreciation, we will try to add even more features to the composer over future updates. We strongly recommend it for pages and now as of 8.8 and Cloud library plugin, it can also be used to create templates for posts, categories etc.
1. If those plugins are conflicting with the composer, maybe consider looking for other similar plugins if they are essential for the website.
2. How exactly are the sidebars breaking? From what I can see you use standard theme blocks in most posts I checked, in the sidebar. Problems with the layout may happen if you used Visual composer in the actual post content, and now the tagDiv composer is active. We strongly recommended users not to do this. This may be an issue when both composers are active.
The new template library section will be provided by installing this plugin
– https://www.screencast.com/t/1VzpUOcK
Thanks
Corrected to say “is not accepting”
I realize this is not as relevant as some other issues here but … this site is not accepting a password change at the moment. I try to change online accounts every year or two for security. I use LastPass so there is no error of entry. I have tried 5-6 times but the edit profile page denies my new password each time despite a) entering and confirming a new password, b) clicking the UPDATE PROFILE button and c) getting the “User updated.” message in green. When I sign-off and try to sign back on, it fails until I re-enter the previous password. Is there a problem with this process that could explain this. Again, I am NOT incorrectly entering and confirming passwords.
I realize this is not as relevant as some other issues here but … this site accepting a password change at the moment. I try to change online accounts every year or two for security. I use LastPass so there is no error of entry. I have tried 5-6 times but the edit profile page denies my new password each time despite a) entering and confirming a new password, b) clicking the UPDATE PROFILE button and c) getting the “User updated.” message in green. When I sign-off and try to sign back on, it fails until I re-enter the previous password. Is there a problem with this process that could explain this. Again, I am NOT incorrectly entering and confirming passwords.
Hi
After I update Newspaper 8.8. I active tagDiv Composer plugin , then in body home page is blank, and have message error
“http://prntscr.com/js14cd”
But in tagdiv edit theme, it normal
http://prntscr.com/js14uo
Please help me urgency.
Hi,
That could happen if both WPBakery page builder and the tagDiv composer are active at the same time. Single images will be affected by both the composers. So you should decide which page builder you are going to use and deactivate the other.
We strongly recommend the tagDiv composer, as future features will only be available with it. Like the multi-purpose elements and settings and the new Cloud template plugin
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
– https://tagdiv.com/newspaper-8-8-update-what-s-new/
Thanks
Hello beyond21,
Please update the theme to the latest version of it via FTP way, remove all of the untested plugins and check the results. I have checked your website and I saw that you are using an old theme version and also, you have a lot of unknown issues with your console.
Hope this helps and let us know how it goes!
Thanks.
Hi,
First I see that you are using theme version 8.7.5 and an older WPBakery version (5.0.1). Update to the version provided in that theme package (5.4.7)
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Page builder problems can also be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
Please check the theme system status panel and see if it is set according to the documentation. WP-memory can be set higher if possible.
If you decided to use WPBakery page builder for your website, please deactivate the tagDiv composer plugin, when both are active there could be problems.
Thanks
Small update:
After saving, it adds:
It seem to happen after headers and in bulleted list.
I found a couple of similar problems online, but not a clear solution for this problem.
Some one was saying it might be a “ckeditor bug”. I am not very technical, so could not figure it our by myself to solve it. Hope you got the solution for me!
I have the same issue with twitter , I have updated the theme and installed the latest edition of social counter but still the twitter link works but the counter is not showing the number of followers 🙁
Hi,
@dmasony The YouTube counter is not configured correctly
– https://www.screencast.com/t/Po804KQv8iH
It should be like this, if I am not mistaken about the YouTube channel
– https://www.screencast.com/t/JeBp4o6P7
channel/UCgclNaDIi9eDgLYbJkWAWgg
Twitter will not work however, there were changes made by them. Try installing this social counter plugin
– http://cdn.tagdiv.com/wp-content/uploads/2018/06/td-social-counter.zip
If it still not works, download the latest theme package 8.8 and update the theme and social counter (they should be automatically updated when the theme is updated however).
– https://forum.tagdiv.com/how-to-update-the-theme-2/
@lapoloniadelospolacos Same here, try that social counter and see if it works. If not, update the theme and plugins.
Thanks
Hi,
first of all thanks so much for the support so far. I really appreciate it.
You got the TD Composer to run and I already could use it for the first time. It looks amazing and its a lot of fun to build pages with it. I would really love to start work with it on my site.
Unfortunately I needed to deactivate it again, because:
1 – To keep TD Composer running I needed to deactivate almost every plugin (e.g Buttons X, SEO Friendly Images, WP-DB-Manger, WP-Super Cache to name a few.)
2 – All Sidebars in my posts are broken after VC was deactivated.
Following your documentation for the switch from VC to TD Composers it should be possible to have both composer active (as long as we don’t use it at the same page) – is that still correct?
Following your last update documentation, TD Composer should be available for Posts now too – I couldn’t find it though. Should it be available for posts?
regards,
Norman
Hi,
If you want to use a previous theme version, you can install it that if you have the respective theme package saved. Or if you made a website backup before updating, restore it.
We are constantly trying to further improve the automatic update for the tagDiv composer, still for some users this seems to fail, then it will remain deactivated (older versions may create problems with updated theme).
In case that happens it will have to be updated manually which should not be a time consuming process. Delete it and install it from the theme plugins panel
– https://www.screencast.com/t/Y8YS1WRB
Update all the rest of the theme plugins you are using after an update. The automatic update will work only for the tagDiv composer and social counter plugin. Sorry for any inconvenience caused.
Also be sure to check the theme requirements as well, WP-memory may be exhausted
– https://forum.tagdiv.com/requirements-for-newspaper/
Thanks
Hi,
We are constantly trying to further improve the automatic update for the tagDiv composer, still for some users this seems to fail, then it will remain deactivated (older versions may create problems with updated theme).
In case that happens it will have to be updated manually which should not be a time consuming process. Delete it and install it from the theme plugins panel
– https://www.screencast.com/t/Y8YS1WRB
Update all the used theme plugins as well. Sorry for any inconvenience.
Thanks
Hi,
You will have to update the AMP plugin and it will work. This notice was introduced because users did not update theme plugins and that resulted in problems. Deactivate it and delete it and install it from here
– https://www.screencast.com/t/FXWYxbSkC
The tagDiv composer and social counter should update automatically, the rest will have to be updated manually for the moment.
Thanks
Hi,
Please check if the tagDiv composer has been updated automatically to the latest version, also social counter
– https://www.screencast.com/t/SCiuVcTo
If not, delete them both and install them from here
– https://www.screencast.com/t/gO8IQeEK
Then there should be no problem with the website or counter. Let us know otherwise.
Thanks
I’m having problems using plugins like AIO SEO, YOAST or SEO press for custom titles and the basis of the problem is that the title call is made from header.php and not from fuctions by calling add_theme_support( ‘title-tag’);
It should be done every time it is updated and it would be better to call from fuctions as recommended by wordpress and the support of the plugins I mentioned above.
regards
Hello pawwel,
Please update the theme to the latest version of it via FTP way, clear all the caches and check the results. That issues should disappear.
Thanks for your understanding!
Hello mrdeleon06,
First of all, make sure that your theme version and required plugins have updated to the latest version of them, system status is correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello mirko,
It seems to be a bug in our theme, sorry! I have added to our list of fixes and improvements and we will consider to fix it in near future updates.
Thanks for your remark and sorry for the inconvenience!
Hi,
We will need more details about the problem you are having for a better understanding. What exactly is happening with the theme CSS? The theme does not have any redirect settings for the stylesheet or in general.
Try reinstalling by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate and remove theme plugins, install theme again from the theme package you are using. Consider updating to the latest version if you use an older version. Update WordPress as well if you did not.
Check and review theme requirements here
– https://forum.tagdiv.com/requirements-for-newspaper/
Test with no other plugins except theme plugins, and no child theme. Check htaccess for redirects. Check with hosting for error logs. Let us know.
Thanks
Hi,
That is most unusual indeed. I never seen this before in relation to the mobile theme plugin. A plugin may deactivate itself if intended by the plugin author, but we did not make such a modification to it. I don’t know what could be the cause of this, also nothing concrete online.
After updating the theme update the mobile theme as well. Theme version 8.8 uses this mobile plugin
– https://www.screencast.com/t/LyYLUByWxq
Check the system status panel, see if there are enough resources
– https://forum.tagdiv.com/requirements-for-newspaper/
If possible please let us know if you find the cause of the problem.
Thanks
