Hi,

@kike21 Like I said in the other thread where you have replied, please create your own topic and provide more details about you issue and also a link to the video post.

Thanks!

Hi,

@kike21 Do you have the same issue? Please open a new topic and provide more details about this and make sure you follow our documentation – https://forum.tagdiv.com/featured-image-or-video/

Thanks!

Hi,

Please disable all your plugins except Visual Composer, clear cache and check if you still have this issue so you will make sure that this issue is not caused by a plugin.
Also please provide your site url so we can inspect this and more details about it. Do you have this issue only with featured image on post page? Please check the post style that you use and make sure it is not post style 5, in this case the image is not displayed on post page. And also you can check Theme Panel > Post Settings and make sure that the featured image is enabled on posts – http://screencast.com/t/RlwVioBKXGb
Let us know how it goes!

Thanks!

Hi,

Please make sure you have updated the theme properly and disable all the plugins except Visual Composer, clear cache and see if you still have this issue. If it works please enable your plugins one by one and see which one cause this issue and try to find an alternative.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look.

Thanks!

Hi,

I’m glad that it works now, I forgot to mention about these settings. This is the best solution for your language. The site will load slower only if you enable many subsets, that’s why it is recommended to enable only the subsets that you use, so don’t worry!

This is the method chosen for empty links, so to avoid empty href the standard practice is to use href=”#” – http://screencast.com/t/jJqyrCKND9RS

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Hi,

Yes it was fixed from version 6.6.2 – http://screencast.com/t/YPLzrRyaIlw so please update to the latest theme version 6.6.4 – https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the plugins that come with the theme(V.C., Social Counter..) – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks!

Hi,

I have checked you site and did not found any issue on IE 11 – http://screencast.com/t/SzhOO80k
Anyway you could use this custom css in Theme Panel > Custom Css(or in stylesheet file)instead of classes to target the browser and it should be applied on all:

.td-header-style-10 .td-header-sp-logo img {
width: 100% !important;
}

Thanks!

Hi,

Please disable all your plugins except Visual Composer, clear cache and see if you still get this error as a plugin could cause this. Also you can check this with a default wordpress theme and see if the error is still there as I don’t think that it is related to the theme and what you have provided is to general. You should see in what conditions you get this error and provide more details.

Thanks!

Hi,

Unfortunately we did not tested TinyMCE Advanced plugin so I cannot provide an accurate, you can test it and see if it works. The theme have the default TinyMCE options as you can see – http://screencast.com/t/LBm7zQlQ5jA4 and some theme options as Shortcodes and Formats.

Thanks!

Hi,

Please provide a link so we can take a look, as I’m not sure what you mean.
Where do you get 404 error? Please provide more details and also a screenshot.

Thanks!

Hi,

Thanks for letting us know, unfortunately neither us have not received any notification from Envato in this regard, so we hope that they will provide a solution soon.

Thanks!

Hi,

Yes, I’ve also checked your site and it seems to be fine – http://screencast.com/t/nrWYRrEmL3m

Thanks!

Hi,

I have removed your credentials, I suggest to send email at contact@tagdiv.com when you want to provide admin access and do not post here user and pass.
Anyway please edit your homepage and check Big Grid Slider settings and change the sort order(to latest or other sort order) or tag your articles as featured, you don’t have any featured articles so in this case is nothing to show on block – http://screencast.com/t/t3KVAZjd4H5 – http://screencast.com/t/moBAvOGr
TagDiv Label and TagDiv Invoice are optional plugins and they work only with Woocommerce plugin. If you don’t have a shop on your site you can disable them, you can read more about them here – https://forum.tagdiv.com/tagdiv-woo-invoice-plugin/

Thanks!

Hi,

After I saw your backend screenshot I also suspect that you had this issue because you use row in row – http://screencast.com/t/0JyjqaEhY
If you still have issues please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look at this, so we can provide an accurate answer. Also paste a link to this topic.

Thanks!

Hi,

We use basic wordpress post pagination – https://codex.wordpress.org/Function_Reference/wp_link_pages and should not affect SEO or at least we are not aware about this and we did not received similar reports.

Thanks!

Hi,

Please update the theme to the latest version 6.6.4 as these structured data issues were fixed – http://screencast.com/t/WoxwbHZqQfs
Check this guide to update the theme and also update the plugins provide with the theme files from /plugins folder(Visual Composer, Social Counter) – https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also be aware of child theme changes if you use it as we have made some changes – https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks!

Hi,

I have replied via dashboard, please to not post the same issue in 2 sections and use only forum or if we need backend access use email for your issues. The themeforest dashboard is mroe for presale questions.

Thank you for understanding!

Hi,

What page template do you use? If you use pagebuilder with title please note that the sidebar will be automatically added so it may break the layout, so in this case you will have to set no sidebar layout – http://screencast.com/t/DDcLIhPzJZe or change to default/pagebuilder with latest template.
Please provide a link if you still have this issue so we can inspect your issue.

Thanks!

Glad that finally it works and thanks for letting us know!
It may take a while until the social counter pulls the the fb likes.

• This reply was modified 10 years by Alin [tagDiv].

Hi,

1. Replied to the other topic regarding the top bar.
2. The sign in/register pop up widget is designed based on wordpress log in/register system so if you want a different functionality for this you will have to use a plugin, unfortunately I cannot suggest one as we did not tested any..

Thanks!

Hi,

By default Speed Booster plugin works only with tested plugins. To always enable speed booster remove or comment this code – http://screencast.com/t/RZLIOPUNdqh

Thanks!

Hi,

Yes it is possible, but please note that it was not designed for mobile devices that’s why it is hidden. Please check this solution – https://forum.tagdiv.com/topic/top-menu-issues-in-mobile-view/#post-64220
If it doesn’t work please provide your site url so we can inspect this.

Thanks!

Hi,

I have checked you site and you use a very old version of the theme, I suggest to update the the latest version 6.6.4 and also update the plugins that come with the theme from /plugins folder – https://forum.tagdiv.com/whats-included/ This issue was fixed in the latest theme version 6.6.4 – http://screencast.com/t/lIM4vyup9xE5
If you want to update the theme I suggest to consider it like a new theme as you have version 3, you cannot use the script to import the theme settings rename the shortcodes like it is specified in the docs for updated from version 4 – https://forum.tagdiv.com/how-to-update-the-theme-2/ so you should threat it like a new theme, recreate your homepage and go through the theme settings to reconfigure it.
If you don’t want to update and you want to use the current version, you should consider to not do any updates even to wordpress and also to the plugins that you use as they could cause issues.

There is also a quick fix for this, but also this is provided for version 6 of the theme. You could adjust this code and add it to your functions.php file – https://forum.tagdiv.com/topic/wordpress-4-4-1-pagination-new-fix/ Try this code, it might work:

add_filter('redirect_canonical', 'td_tmp_fix_wp_441_pagination', 10, 2);
function td_tmp_fix_wp_441_pagination($redirect_url, $requested_url) {
   global $wp_query;

   if (is_page() && !is_feed() && isset($wp_query->queried_object) && get_page_template_slug($wp_query->queried_object->ID) == 'page-homepage-loop.php') {
      return false;
   }

   return $redirect_url;
}  

Please consider to update the theme in near future as you may have other issues with the theme if you update the plugins that you use, wordpress..and we always use the latest version of the theme to help our clients and we provide fixes for problems occurred, like in this case wordpress latest version.

Thanks!

• This reply was modified 10 years by Alin [tagDiv].

Replied to your own topic!

Hi,

I have checked your site and you don’t have a featured image on your articles so there is not thumb to be displayed on modules/blocks so in this case the default image is showed. You will have to set a featured image like it is specified in the documentation – https://forum.tagdiv.com/featured-image-or-video/ You have on this article featured image set – http://screencast.com/t/hXBWlaw30G and it appears also on page – http://screencast.com/t/5NcVFUFT

Thanks!