Hello,

Our theme doesn’t have a system block access to those files this be done from the host.
You can redirect those links or you can to block access to those links.

Thank you!

Hi,

I will pass this functionality as a request.

Thank you!

Hello,

Our theme doesn’t have the option for the popup for Subscribers. You can test several plugins that can help you get what you want, but you have to make sure it doesn’t cause a plugin conflict.

Thank you for your understanding!

Hi,

We know about this issue and it will be fixed in the next update of the theme, which will be as soon as possible.

Thank you for your understanding!

Hello,

Unfortunately, the zoom effect is not in the flex block.

Thank you!

Hello,

Please increase the PHP Memory Limit from 256 to 300. If you’re running the cPanel with your hosting provider you can access this through the “MultiPHP INI Editor”.

If it is still is a problem please, let me know.

Thank you!

Hello,

Normally if you have selected the language from Theme Panel -> Translations -> Load an available translation should also apply on Mobile Theme => https://www.screencast.com/t/jAW6uiEuqs, but if there are elements that do not are translated as here => https://www.screencast.com/t/AD6hpWInX those elements come from WordPress and are not adapted to be translated for mobile theme plugin, but in the future, we will introduce them for mobile theme plugin.
The only solution is to change the name in the file of the theme wp-includes/comment-template.php => https://i.imgur.com/tyckOB2.png

Thank you for your understanding!

Hello,

It looks like one of my colleagues answered you => https://i.imgur.com/A7L5ulq.png, please check again the email.

Thank you!

Hello,

You can create a mobile page for mobile where you can adjust the content with tagDiv Composer.
Please check this topic to understand how you can assign the mobile pages to your website: https://forum.tagdiv.com/topic/edit-mobile-version/
Let me know about your results!

Thank you!

Hello,

As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hopefully will help you:
– https://kinsta.com/blog/500-internal-server-error/
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also, make sure that all theme settings are like in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Thank you!

Hi,

This seems to be a strange issue that requires further investigation.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I saw you created a mobile page, but the header and footer are taken from the standard ones. All you have to do is edit the mobile page, and in Manager (Website Manager) you need to import or the easy way is to convert the existent header like this => https://www.screencast.com/t/z924EIRIMr1Y
The same must be done for the footer.

I checked and I didn’t see a certain block missing.

Hope this helps you!

Thank you!

Hello,

I did a more detailed investigation and I saw that you have two overlapping menus => https://i.imgur.com/zngUirU.png
What I suggest you do is import a new header and see if the problem persists.
Also, if you want to have that menu, we need to investigate what settings were made to cause that problem and you are agreed to send us – WP admin link access and credentials at contact@tagdiv.com ( please make a full backup to all files and the database before sending the email).

Thank you!

Hi,

Unfortunately, our theme does not have this option.
But you can try some plugins to get what you want, but there is a probability that they are not compatible with our theme, you just have to do tests to see if there are problems, if there are no problems then you can use it. Unfortunately, untested plugins are not covered by the support team.

Thank you for your understanding!

Hello,

If you have tried all the steps and it still doesn’t work, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

I see that you have og:image therefore the featured image should work in WhatsApp -> https://i.imgur.com/SbbD6VZ.png -> https://i.imgur.com/Ez37jhA.png also the og image need to be under 300kb -> https://i.imgur.com/m8W2iJA.png -> https://theme.co/forum/t/whatsapp-share-thumbnail-not-showing/52140
Also, I just checked the featured image is fine and for Telegram => https://www.screencast.com/t/2TZbX34Fpllr

Thank you!

Hello,

The only way to recognize them is to set a name for each. You can edit the title in the cloud templates => https://prnt.sc/10bxdjd or here => https://prnt.sc/10bxit5

Thank you!

Hi,

In the td_011_settings is store all the data from the Theme Panel and this need to be loaded. Normally, if you use a Pro Prebuilt Website and disable the tagDiv Standard Pack then should be load fewer values.

Thank you!

Hello,

I checked your post and on Facebook, the featured image is displaying, you need to do the same steps for WhatsApp.

Thank you!

Hi,

Sorry, I didn’t understand exactly what you want, but those icons don’t have an option for thumbnails.

Thank you for your understanding!

Hello,

I just checked your website and the author link is open in a new tab. Maybe was a problem with the cache.

Thank you!

Hello,

I am not sure I fully understand what you mean. Please provide more information.

Thank you for your understanding!

Hello,

I think it was a misunderstanding, I didn’t say you have to make a web page but just select how to view the page on mobile => https://www.screencast.com/t/rPDL2cQ10 -> https://www.screencast.com/t/MFE1kB96ecgj

Hope this helps better!

Thank you!

Hello,

If you don’t want to have a header ad on a specific page, you can import a header template without ad from Cloud Library Templates and set it on the page.

Hope this helps you!

Thank you!

Hi,

You could try a database clean, for example like this https://www.fixrunner.com/how-to-easily-clean-up-your-wordpress-database/ That should get rid of the data that is not needed anymore or that remained from various plugins maybe. Make a backup before doing it, however.

Thank you!