Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Please make a test only with tagDiv plugins, and see if the problem persists.

If after the problem is not solved, please make a full backup and contact us at contact@tagdiv.com, provide wp-admin and credentials, also a link to this topic in order to identify you.

Thank you!

Hello,

You did not mention before that your settings are not saved, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you for your understanding!

Hello,

If you have a Prebuilt Website Pro, open the single post template and will you see this options => https://www.screencast.com/t/wvJLLFav
Maybe this video helps you to understand more better -> https://we.tl/t-wIZxPAB4A0

In the future, please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hello,

For me works => https://www.screencast.com/t/N4JfetcUrs make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I wanted to check your site and I kind of entered the URL, this error appeared => https://www.screencast.com/t/Q7vI4DC7R8rr to fix it you can try that in this article => https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/

Thank you!

Hello,

Unfortunately, this cannot be done, these are standard in English.

Thank you!

Hello,

You can change the settings for comments from WordPress -> Settings -> Discussion => https://www.screencast.com/t/3MuRy0Tv
Also, you can find more information about comments permissions in this article: https://wordpress.org/support/article/comments-in-wordpress/

Hope this helps you!

Thank you!

Hello,

Please make sure that after you set the API key you clear all cache (if you use), also let me know the way you set the videos (provide some screenshots you made the playlist settings) and make sure that you do not have other plugins that are interfering with the theme.

Thank you!

Hello,

Please provide a link to your website and some screenshots.
Also, make sure that you have set social share on single post template you have also, select the social that you want to be displayed, using the option for theme panel -> Post Settings -> Sharing => https://www.screencast.com/t/riXxHTikZKa
If the problem persists, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello @solarlatinclub10,

Please check the answered from this topic -> https://forum.tagdiv.com/topic/social-counter-at-0/

Thank you!

Hello @jesperj,

Please check the answered from this topic -> https://forum.tagdiv.com/topic/bug-in-newspaper-system-status/

Thank you!

Hello,

Please try this code, looks like this => https://www.screencast.com/t/W1WVkrjV

#td-outer-wrap {
margin:0px;
}

The code need to be inserted in Theme Panel -> Custom Code -> Custom CSS => https://www.screencast.com/t/0Lb8nbD7s5u

Hope this helps you!

Thank you!

Hello,

That was a design mistake. Isn’t php memory limit is wp_memory_limit and usually this option is set in wp-config.php
This design issue will be fixed in the next theme update.

Thank you for your understanding!

Hello,

May not appear if you have an older version of the theme. Please check if you use the last version WordPress 5.6 with a last theme version Newspaper 10.3.9.1
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ and then try to see if it appears.

Hope this helps you!

Thank you!

Hello,

Please provide more details about the issue, such as a link to your site, which version are you using for the mobile version, mobile theme plugin or responsive version?
A screenshot of what the menu looks like before and what it looks like now.

Thank you!

Hello,

If you have a Prebuilt Website Pro you need to change the social counter style, with tagDiv Composer select the social counter and it can be done like this -> https://i.imgur.com/qOE6puJ.jpg you can check our guide for Social counter styles => https://forum.tagdiv.com/social-counter-styles-on-newspaper/
If you have a Prebuilt Website Standard you can change the style for the widget from Appearance -> Widgets and you need to add an extra class for what style do you want
-> https://i.imgur.com/MSPJ2v6.png
Style 1: td-social-style1
Style 2: td-social-font-icons td-social-style2
Style 3: td-social-colored td-social-style3
Style 4: td-social-colored td-social-style4
Style 5: td-social-boxed td-social-colored td-social-style5
Style 6: td-social-boxed td-social-colored td-social-style6
Style 7: td-social-boxed td-social-style7
Style 8: td-social-boxed td-social-font-icons td-social-style8
Style 9: td-social-boxed td-social-colored td-social-style9
Style 10: td-social-boxed td-social-colored td-social-style10

Hope this will helps you!

Thank you!

Hello,

You can try what is in these articles see if it works and make sure a plugin conflict doesn’t appear:

-> https://www.wpbeginner.com/plugins/what-are-the-best-ad-management-plugins-and-solutions-for-wordpress/
-> https://wordpress.org/plugins/wp-statistics/
-> https://wordpress.org/plugins/adverts-click-tracker/#description
-> https://www.revive-adserver.com/how-to/count-clicks-on-third-party-ad-tags/

Thank you!

Hello,

Please try this code

.td-is-sticky .clearfix{
margin-top: 40px;
}

The code need to be inserted in Theme Panel -> Custom Code -> Custom CSS => https://www.screencast.com/t/0Lb8nbD7s5u

Hope this helps you!

Thank you!

Hello,

I answered you on this topic -> https://forum.tagdiv.com/topic/cant-activate-theme-15/

Did you manage to solve the problem?

Thank you!

Hello,

You can replace the Gutenberg gallery block with slider revolution, here is a example how to make a gallery
-> https://www.screencast.com/t/gz5L6Gjo
-> https://www.screencast.com/t/lULmo9IPF
-> https://www.screencast.com/t/OP0KGwRZp
-> https://www.screencast.com/t/8xzRSWT50p
-> https://www.screencast.com/t/nAgnPJdY
-> https://www.screencast.com/t/aQvuPQicrF
After that, you make the gallery all you need to do is to copy the shortcode and paste it in the place when you want to display.

Hope this helps you!

Thank you!

Hello,

This option is not in our theme, but we found these articles that can help you:

-> https://wpdatatables.com/woocommerce-number-of-products-per-page/
I tested and if you increase the number on the rows per page then the pagination will be removed => https://www.screencast.com/t/PTgUsUcj7K4
-> https://wordpress.stackexchange.com/questions/289387/remove-default-pagination-on-woocommerce-shop-page/304604

Hope this helps you!

Thank you!

Hello,

Unfortunately, the LinkedIn social is not added and there is no option to add it, sorry, you can use it only as of the social network.

Thank you for your understanding!

Hello,

Unfortunately, there is a problem with URL on the infinite load, you can use it, but the URL will not change.
Our developers are working on it. As soon as we have an update on it we will let you know.

We are sorry for the inconvenience!

Thank you!

Hello,

I just tested, and that problem doesn’t appear.
Please deactivate and delete the tagDiv Composer and re-install it from Newspaper plugins.
Also, make sure you have updated according to our guide => https://forum.tagdiv.com/how-to-update-the-theme-2/ and that the files have been replaced correctly, not overwritten.

Let me know the results!

Thank you!

Hello,

Unfortunately, this change can only be made for the cloud header.
One option is to import a cloud header and customize it as the current header or maybe you can find the current header and then you could make the change => https://forum.tagdiv.com/header-manager/

Thank you!

Hello @AasifGanaie,

Because you have a Prebuilt Website Pro, the changes from the Theme Panel for fonts will not apply, to change the font on widgets you can edit with tagDiv Composer, select the block/widget and in Style, you can change the font => https://www.screencast.com/t/sUE7ug4UIAR5

To add the last update you can use the “Single Post Modified Date” change the additional text and you can enable time ago to display how many hours it has been changed => https://www.screencast.com/t/ruU4XSeyne

Hope this helps you!

Thank you!