Hello,

We don’t know the exact date, because our team trying to fix as many problems that require more time.
The path code for the featured image from your reply can be found in this path
wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_featured_image.php

Thank you!

Hello,

Because you use the mobile theme plugin, to change the font you need to go in Theme Panel -> Mobile Theme -> Theme Fonts => https://www.screencast.com/t/UNZnpDBx

Hope this helps you!

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 6(models): 5(dom).. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hi,

Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hello,

Maybe you have installed a Prebuilt Website Pro, and the changes from Theme Panel -> Theme Color not apply on the Pro Demo.
If you have instaled a Prebuilt Website Pro then you can edit with tagDiv Composer => https://www.screencast.com/t/jNDptsgvhgOW and select which element you want to edit, for example, select the Header main menu => https://www.screencast.com/t/oo6zPCDWd6 -> https://www.screencast.com/t/1EGstlbu.

In the future, please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Hope this helps you!

Thank you!

Hello,

Please provide some more information about the possibility hacked throw tagDiv Newsletter plugin.
I inspected your site and the featured images appear => https://www.screencast.com/t/w6qFIFmOC7Z2

If this is not what you mean, please let me know!

Thank you!

Hello,

Unfortunately, the above method is the only solution that can remove the lightbox from our theme and mobile theme are using (our theme lightbox have a transparent background, not like that one from WordPress or AMP ).
Our theme doesn’t have control over lightbox for AMP.

Thank you for your understanding!

Hello,

You can try this code

.td-post-category
{
background-color: red;
}

The code need to be insert in Theme Panel -> Mobile Theme -> Custom Code => https://www.screencast.com/t/kUZvZK8iY818 looks like this => https://www.screencast.com/t/NYylzOhUUm
If it not apply, please send a link to your website.

Thank you!

Hello,

Where exactly is this section? => https://www.screencast.com/t/cW15uuMZ0qXi

If it looks like this => https://www.screencast.com/t/ax1GqDMD you can remove with tagDiv Composer, select the zone when is “- Advertisement -” and with a right-click you can delete => https://www.screencast.com/t/pLXFgC8XM1dx, or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page.

Hope this helps you!

Thank you!

Hello,

You use a Pro Prebuilt Website, and you can edit the home page with tagDiv Composer => https://www.screencast.com/t/MwO8tDMwX select the title on the block you want to edit like this => https://www.screencast.com/t/XCEhy3n8e

Hope this helps you!

Thank you!

Hello,

Unfortunately, our theme does not have this option implemented, to have the statistics about how many clicks has the banner.
I think this can be done if you use an extra plugin, but I can’t recommend one because we don’t have any tests with our theme.

Thank you for your understanding!

Hello,

Our theme provides only English. Also, if you want to change the language it can be done from WordPress settings.

If this is not what you mean, please let me know!

Thank you!

Hello,

I just checked your website and seems you have an empty space is a block, but you need to check the block filter because this return no post => https://www.screencast.com/t/ymcsLDBf
Also, the images and menu looks fine on desktop => https://www.screencast.com/t/GsQNkAZM , but I saw for the mobile you use the mobile theme plugin, and you need to enable the thumbs from Theme Panel -> Block Settings -> Thumbs on modules/blocks => https://www.screencast.com/t/0kxFnONl9eyZ

Thank you!

Hello,

Is possible to be a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

We will take in consideration and we will let you know about the changes in our theme.

Thank you for your understanding!

Hello,

Normally, Facebook and Youtube will work if you reinstall the social counter plugin and your theme update is done. Make sure it is reinstalled properly from Newspaper plugins and that all the ID’s are inserted correctly.
Please follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also, if the problem persists and you use a plugin cache, then clear all cache and check the results.

Unfortunately, our team is working for the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.

Thank you for your understanding!

Hello,

Sometimes you have to change the youtube API. Please try to get a new API key for Youtube, and check if the problem persists.
Also, check our guide for youtube API key => https://forum.tagdiv.com/youtube-api-key/

Let me know the results!
Thank you!

Hello,

You can change the scroll with custom CSS, this code you need to insert in Theme Panel -> Custom Code -> Custom CSS => https://www.screencast.com/t/4Bs8TJvsLN
The code is: => https://www.screencast.com/t/3aj7JQrCRX

.td-scroll-up 
{
  top: 50%;
}

You can change the percent on the element.

Hope this helps you!

Thank you!

Hello,

Unfortunately, to have the same size for modules the only option is to set the title and excerpt length. => https://forum.tagdiv.com/excerpts-introduction/
Those are the only ways to adjust the dimension on blocks.

We are sorry for the inconvenience!

Thank you!

Hello,

This problem can be fixed using custom CSS, please send us a link to your website.

Thank you!

Hello,

I think you referring to infinite load from posts, but I just inspected your website and seems that option is disabled.

In the future, please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you for your understanding!

Hello,

As I said above => https://www.screencast.com/t/gzxQ2QRtXA , with tagDiv Composer => https://tagdiv.com/tagdiv-composer-page-builder-basics/ you can’t edit the content of a post, you can only adjust/add the elements in the single post templates, other cloud templates and pages.
You can’t create/edit post content with the theme builder.

Thank you for your understanding!

Hello,

I just tested on my install and works fine, the mobile menu and AMP version for me are working correctly.
Is possible to be a plugin conflict, usually is caused by cache plugin. I think you use the Litespeed cache plugin, and this doesn’t know the cache version that needs to provide.
We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

I’m glad that the problem has been solved.
If you have other questions, let us know!

Have a nice day!

Hello,

Unfortunately, only categories can be displayed on blocks and grids, not the tags, tags can be displayed only inside the post.

Thank you for your understanding!