Hello,

That’s weird! Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello,

Usually, the CSS provided must be exact for the widgets you use.
Please provide more details about what widgets you want to change, how you made the settings, some screenshots and a link to your website.

Thank you!

Hello,

You can add the login in header only if you have a cloud header and use the responsive version on mobile, to add the login edit with tagDiv Composer => https://www.screencast.com/t/XRGKdYdOrr select the phone viewport and add the header login => https://www.screencast.com/t/h5MGxGOIw

Hope this helps you!

Thank you!

Hello,

Normally the theme does not have this option, but you can use the element from WordPress and after setting it with tagDiv Composer in the element called “Widget sidebar” => https://www.screencast.com/t/QeaiVD6OiL save it and check the results.

Thank you!

Hello Kathrin,

What I meant is to import the category page from the cloud library and adjust it with tagDiv Composer.

Thank you!

Hello,

I’m glad that you managed to solve the problem.
If you have questions regarding our theme, just let us know!

Have a nice weekend!

Hello,

Normally our theme make thumbs which are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3
Also, on the flex elements, you can set the image size => https://www.screencast.com/t/73pkUmdxAYXY
Unfortunately, these are the only options in the theme https://forum.tagdiv.com/theme-thumbs/ and there are still those in WordPress => https://www.screencast.com/t/AMVBOZWto

Thank you!

Hello,

Also, please check if you don’t have the firewall or security module on your website or host that can interfere with the theme.

If the problem persists after, please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I think you forgot to set the sign “#” in your URL => https://homepage.com/#aboutrow

Let me know the results!

Thank you!

Hello,

This issue is because you have an older theme, and maybe the latest version of WordPress(if you have a theme version older, than NewsPaper 10.3.9 and you have the latest WP version 5.6, tagDiv Composer not work). You need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ and check if the problem persists.

Thank you!

Hello,

Normally should not affect if the wp_memory_limit (this is used for WordPress) is higher than PHP Memory Limit.

Thank you!

Hello,

You can use the Video Playlist.
You need to configure your video playlist like in our guide from here: https://forum.tagdiv.com/video-playlist-2/

Hope that helps you to understand how it is working!

Thank you!

Hello,

If the steps of this guide didn’t solve your problem => https://forum.tagdiv.com/tagdiv-composer-not-working/ please make a full backup and send us via email at contact@tagdiv.com to investigate the problem. Provide wp-admin link and credentials, also include in the email the link of this topic to can identify the problem.

Thank you!

Hello,

From widgets, you can’t get that style for the social counter. To have that style, it can only be done with tagDiv Composer.
If the problem still persists with the social counter, please make a full backup and contact us at contact@tagdiv.com, provide wp-admin and credentials, also a link to this topic in order to identify you.

Thank you!

Hello,

Indeed Google has indexed your website with that URL and now you need to ask Google to reindex your website.
Normally was solved in our theme and there should be no problems.

Thank you!

Hello @bao.grumpy,

As I said Posts Loop is a special block, and I don’t know if developers will add this option in the future.

Thank you for your understanding!

Hello,

The problem with URL from the single post template, need to be fixed by our developers and only after that, we can provide the fix. Most probably there will be an update with this fix.

Thank you for your understanding!

Hello,

I checked your website and the video playlist and it seems to work well. => https://www.screencast.com/t/N2MVQQpLd
Did you manage to solve the issue?

Thank you!

Hello,

For the error page, I just imported it and looks fine => https://www.screencast.com/t/7R8ukTFbWe4T
You can try to import the error page from cloud templates and set it.
For Font on the widgets, you can change it in Theme Panel-> Theme Fonts => https://www.screencast.com/t/WdGXbCVvAhL -> https://www.screencast.com/t/4RQeqmX9eHjm
Yes, you can add the “Single Post Modified Date” and the “Single Post Date” => https://www.screencast.com/t/vda91FAccVyG

Hope this helps you!

Thank you!

Hello,

Unfortunately, in our theme doesn’t have the option on a sticky position without affecting the non-sticky.

Thank you for your understanding!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Let me know the results!

Thank you!

Hi,

Unfortunately, I don’t know that.
As I said above, you can use another block such as flex block 1 and you can get the same appearance, where you can apply filter => https://www.screencast.com/t/AJOg9AlIWzZn

Thank you for your understanding!

Hello,

For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

Unfortunately, it cannot be introduced so easily. Requires more knowledge to implement the code to be entered in the social counter, not just CSS.

Thank you for your understanding!

Hello,

Please disable the option the Auto Loading on the Sigle Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/A9nO0Vy1 and check if the problem persists.

Thank you!