Hello,

Unfortunately, you can not add captions to images for that gallery.

Thank you!

Hello,

Please let me know what php, WordPress and theme versions you have.
Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hi,

Please use the Recaptcha from our theme and check after. You can use the Recaptcha from Theme Panel -> Social/APIS -> https://i.imgur.com/w2yB6e6.png.
Also, the advice provided by Simchris.

Thank you!

Hello,

I just checked and it seems you managed to solve the issue -> https://i.imgur.com/dd0TntH.jpeg -> https://i.imgur.com/ADjTe8c.jpeg

Thank you!

Hello,

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 16:30 PM

Thank you for understanding!

Hello,

The print option is made to print the image and the content, not single post views, comments and so on.
For standard templates, please comment on this line of code https://prnt.sc/HqVOzvRF1OOF
https://prnt.sc/xDg2ytd5yNAc

Thank you!

Hello,

I just checked and now seems to work -> https://we.tl/t-7uM1PSrKkN

Thank you!

Hello,

Did you create a page or a template? Can you please provide the link to the pages?

Thank you!

Hello,

I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin access and include the link to the topic in the email?

Thank you!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Hi,

You have the mobile theme plugin activated, please deactivate it for that page.
When the mobile theme plugin is used, you need to set for pages the page content in the mobile editor using only the options from that editor – https://i.imgur.com/p8EqE1b.png. also, there is an option to disable the mobile theme from a page/post – https://i.imgur.com/d3kTBRf.png. This option appears in the Gutenberg editor. After you disable the mobile theme on the page, you can assign the mobile page.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

You can use ad rotate, and in the ad box you can set the code -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello,

I’m glad that you found the issue and resolved.

Have a great day!

Hello,

Please activate the tagdiv Opt-In Builder and check after.

Thank you!

Hi,

Please let me know what server you use. Please ask your host if you don’t have redis cache or object cache on the server.
Do you use a plugin for cache?

Thank you!

Hello,

I’m glad that you found the issue.

Have a great weekend!

Hello,

Unfortunately, not yet; my colleagues on email will investigate soon.

Thank you!

Hi,

The option for the undo-redo is disabled for this please open a page in tagDiv Composer, then click on Manager and then on settings -> https://i.imgur.com/KuvxEl6.png enable the option and should display the arrows for undo and redo ->
https://i.imgur.com/nxnyvw1.png Check this guide https://forum.tagdiv.com/tagdiv-composer-website-manager/

Thank you!

Hi,

I’m glad to hear you resolved the issue!

Have a great day!

Hello,

The image is here https://i.imgur.com/yX1Hd1z.jpeg please edit the page with tagdiv Composer, select the row, go to the tab css and here is the background image -> https://i.imgur.com/oeUyVvI.jpeg

Thank you!

Hello,

I just checked and the menu is working https://i.imgur.com/OyiDwHX.jpeg if this is not what you mean, please provide more details.

Thank you!

Hi,

From what I can see, this error might be caused by incorrect configuration of the theme and plugins. What I can suggest is to have a clean install of WordPress, do a clean install of the theme, make sure everything is up to date, and not have other extra plugins active. Use the main theme, not a child theme, and ensure the PHP version is 8.0 or 8.1.

Thank you!

Hi,

Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause and check the suggestion from here https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ -> https://community.godaddy.com/s/question/0D58W00007ggvUDSAY/403-forbidden-error-not-sure-why

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!