Hi,

I’ve looked into the issue, and it doesn’t seem to be caused by a plugin conflict, but there’s something meta there that isn’t getting saved. Tomorrow, the developer who designed these elements will be back, and I’ll ask them to investigate this issue.

I appreciate your understanding!

Hello,

There is a modal popup element and it needs to have a page id there. Read more about it here: https://forum.tagdiv.com/modal-popup/
Go to the mobile viewport, click on the menu icon and check if you choose a menu from this dropdown: https://app.screencast.com/kXblv69NkhU60

Thank you!

Hi,

Please make sure that you have a page created and not a template. You can set no header and no footer for a page and this is applied only to this page -> https://i.imgur.com/zWEA6L8.png from what I see this is a post -> https://www.getgraduation.com/study-tools/pomodoro-timer/

Thank you!

Hello,

I think that you have this error Cross-origin issue, so please check those topics https://docs.wp-rocket.me/article/24-resolving-issues-with-cdn-and-fonts-icons – https://wordpress.org/support/topic/font-files-inc-icons-cors-error/, and please let me know if you use CDN or what cache plugin you use.

Thank you!

Hello,

Those are custom blocks and can not be printed.

Thank you for your understanding!

Hi,

You must add the pages here in opt-in builder -> https://i.imgur.com/b0arJO4.png for login, my account, and checkout. You can create the pages and after assign them.

Thank you!

Hi,

You can set here multiple -> https://i.imgur.com/VMjrNlg.png
but please make sure that you have posts in the categories.

Thank you!

Hello,

The issue is caused by some settings from the LiteSpeed cache plugin, so please disable the option like Add Missing Sizes, please disable it.

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hello,

Please provide more details about what you mean. If there is an author, it is normal to have a URL.

Thank you!

Hello,

Did you added a custom code CSS for the button? or made some changes?

Thank you!

Hi,

The social icons from the mobile menu come from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png. Remove/edit them as needed.

Thank you!

Hello,

I just checked and for me the video is displayed https://we.tl/t-2q5BJNW0Zy

Thank you!

Hi,

I would like to take a look. Could you please contact us via email at contact@tagdiv.com and provide us with the wp-admin and FTP/cPanel access? Also, I would like to inform you that during the investigation, we will disable the non-tagDiv plugins.

Thank you!

Hi,

Unfortunately, this type of acf is not implemented in the theme, but you can use the shortcode of acf to display it using column text https://support.advancedcustomfields.com/forums/topic/repeater-field-shortcode/

Thank you!

Hello,

Please try to edit the other page and see if you can. If you can then I think that you have nginx server and you need to set the pretty links https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/

Thank you!

Hi,

Reset the license key from that website: https://www.screencast.com/t/Zt12bpyX
We can help with this request, but you will need to contact us via email at contact@tagdiv.com, and you’ll need to provide the license key, then we’ll set the key in our system to be checked and if this no longer appears on that domain, then the mentioned domain will be removed.

Thank you!

Hi,

Please provide a video with your steps and settings so I can understand what you want to achieve.

Thank you!

Hi,

Did you create a mobile template https://i.imgur.com/BhVQMwW.png ? If yes, you need to edit the template to change the footer.

Thank you!

Hi,

Please let me know how it is without that code. Is the issue only for that block?

Thank you!

Hello,

You need to set here the post type -> https://i.imgur.com/z6Coau8.png for page.

Thank you!

Hello,

Please check this topic https://wordpress.org/support/topic/close-button-missing-2/

Thank you!

Hi,

This can be done with custom work.

Thank you!

Hello,

What plugin for membership do you use?

Thank you!

Hello,

It seems that you made changes to the theme files. My colleague answered to you via email.

Thank you!