Hi,

It depends; maybe you need to add IP to the whitelist.

Thank you!

Hi,

We can take a look. Please get in touch with us via email at contact@tagdiv.com and provide the following wp-admin and cPanel URL and credentials.
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/possible-compromised-td-plugin/

Thank you!

Hi,

We can take a look. Please get in touch with us via email at contact@tagdiv.com and provide the following wp-admin and cPanel URL and credentials.
They were not deleted but maybe I need to copy the link into a new tab.
-> https://forum.tagdiv.com/topic/possible-compromised-td-plugin/
-> https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
–> https://forum.tagdiv.com/topic/sql-querys-high-cpu/

Thank you!

Hi,

Please delete the border radius https://i.imgur.com/Fa8xsib.png

Thank you!

Hello,

I recommend using flex block builder, and there you can set a limit on how many posts you can show on the block -> https://prnt.sc/lUKEBOAgbNGd -> https://forum.tagdiv.com/modules-builder-newspaper-theme/ -> https://forum.tagdiv.com/flex-block-builder-flex-loop-builder/

Thank you!

Hi,

I just checked, and the social counter works well.

Thank you!

Hello,

I suggest you build your own CPTs and taxonomies so you can edit them in the plugin.
This issue has already been discussed here: https://forum.tagdiv.com/topic/edit-slug-url-of-tdtax_app_category-to-something-custom/

Thank you!

Hi,

Please try to add the code in the raw HTML. Also, is there something in your code that you add to force it to be at the top?

Thank you!

Hi,

Could you please contact us at contact@tagdiv.com and provide access to wp-admin? I would like to take a look.

Thank you!

Hi,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Hello,

I see that you use the page template.
Please edit the page normally in the editor and change the setting for the page into Template: Default template because you have there the setting: Pagebuilder + Latest articles + Pagination, and these are not editable by the tagDiv Composer plugin.

Thank you!

Hi,

Did you update plugins or something? Can you check the error log file?

Thank you!

Hello,

Please, provide the link to your website to provide a custom code CSS.

Thank you!

Hello,

After you install the new version of the theme.

Thank you!

Hi,

I checked now and seems that is removed -> https://i.imgur.com/BNreN9T.png

Thank you!

Hi,

You need to tagdiv Composer, select the viewport for phone, and add the element menu login in the mobile menu header.

Thank you!

Hello,

I don’t recommend using the Elementor plugin with cloud templates because errors can appear. Also, I can’t see the post because you have this error -> https://i.imgur.com/tOQceYZ.png
You can exclude the pages from the search https://i.imgur.com/9EWEtbD.png

Thank you!

Hello,

Unfortunately, only those options are for sorting. If you want an extra option, then this can be implemented with custom work.

Thank you!

Hello,

I recommend to create your own cpt and taxonomies. Please check this guide https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/

Thank you!

Hello,

A shortcode can be inserted by using the element called “Column text” or “Text with title”. “Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open, and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

i,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

I checked on my phone also, and one colleague, and for us, this doesn’t appear: https://we.tl/t-gnWVFRgZce. Please check the video.

Thank you!

Hello,

This top bar admin is from buddypress plugin, so please check this guide to disable it https://ghostpool.ticksy.com/article/1748/#:~:text=If%20you’re%20using%20BuddyPress,and%20disable%20the%20Toolbar%20option.

Thank you!

Hello,

Please check this setting on the row -> https://i.imgur.com/qmF4fwW.png also, please do a test using only tagDiv plugins.

Thank you!

Hello,

Please edit the module and set the image height -> https://i.imgur.com/IhmkVeQ.png

Thank you!