Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hi,

Are the settings saved in the theme panel? Please check.

Thank you!

Hello,

I’m glad.

Have a great day!

Hello,

Please provide some screenshots
Also, on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj

Thank you!

Hello,

The widget is not displayed on mobile because you added the element in the header mobile, and this section is applied only to the desktop and tablet versions. For mobile, you need to select the viewport for the phone to add in the Mobile menu -> https://i.imgur.com/8Cntjoz.png
Also, I noticed that you use a standard template, and for those, the elements from the sidebar are loaded to the bottom of the post -> https://i.imgur.com/lSRmRMS.png if you want to have the widget first, you need to use a cloud template.

Thank you!

Hi,

The theme has recaptcha v3. You can use the Recaptcha from Theme Panel -> Social/APIS -> https://i.imgur.com/w2yB6e6.png. Something similar to Turnstile, I don’t think, will be added.

Thank you!

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.

Thank you!

Hi,

Did you set the Youtube API in the Theme Panel like in the guide?

Thank you!

Hi,

I don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp
Also, you need to set the AMP analytics here https://imgur.com/kHn8ycP

Thank you!

Hi,

You need to translate the English (original language) header for each language in part – https://i.imgur.com/CDmeHCf.png you should have them for each language cloud template – https://i.imgur.com/4agmUtg.png
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.
The pages are created with tagDiv Composer which is a page builder, when WPML is used it cannot translate everything that was built with the page builder and must be edited for each language separately. Please open the page in the editor and click on translate – https://i.imgur.com/TXH6y1c.png. After, if you duplicate the template, you can edit it to change the logo, menu, and whatever you want.
When you make the corrections, make sure you are on the page with the language you are editing, and if you use the cache, or object cache, please clear it.

Thank you!

Hi,

If you use, for example, flex block 1, you can’t add the reading time. The reading time is available only for module builders that can be assigned to the Flex Block Builder.

Thank you!

Hello,

I’m glad that you figured it out.

Have a great day!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hello,

The posts are selected from the taxonomies. Also, you need enabled them from here https://i.imgur.com/RSuaXdK.png

Thank you!

Hello,

Several clients are utilizing the service, and it is operating effectively.
If the code needs to be added in the head, then you need to add it to the Theme Panel -> Analytics/JS code in head -> https://i.imgur.com/UypAKbc.png

Thank you!

Hello,

Please let me know how you have configured the AMP plugin. Do you use the mobile theme plugin?
Some customization for AMP https://i.imgur.com/IAd6TUb.png causes the problem

Thank you!

Hello,

Yes, I think that you can delete the plugin. You can add the author box in the Single Post Template and it will be for all posts that use that template https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/ -> https://forum.tagdiv.com/single-post-shortcodes/

Thank you!

Hello,

This is the process of connecting the Facebook page because your account manages this page. But this option is for the Facebook social counter, and if you want to use an Instagram business account
This is a guide for automatically social https://wordpress.com/support/post-automatically-to-social-media/#:~:text=To%20automatically%20share%20your%20website’s,Connect%20button%20next%20to%20Facebook.

Thank you!

Hello,

Please provide some screenshots and the link to your website.

Thank you!

Hello,

The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.

Thank you!

Hi,

The tagDiv Composer is our page builder and it can be used for building pages and cloud templates, but not for creating posts. For this, you’ll need to use Gutenberg or a classic editor.
Using tagDiv Composer, you can build/edit the single post template (the layout of the posts).
Here is a video that will show you how to use the builder to create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg to do this you’ll need to have the posts already.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum or email if you have any questions.

Thank you!

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website. Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png

Hope it will help you!

Thank you!

Hello,

Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/

Thank you!

Hello,

The amp doesn’t work with mobile mage; the amp works with mobile theme.\Hi,
I don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp
For mobile theme + Amp the content need to be added in Mobile Editor -> https://www.screencast.com/t/xbgZG8kH
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.
Also, please let me know what plugin for the cache you use now.

Thank you!