Hi,

You need to disable the mobile theme and amp to have mobile responsive version.

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hi,

Please set margin bottom 0 for the row in css tab -> https://i.imgur.com/3y8G7z8.png

Thank you!

Hi,

When you update, please use the main theme, not the child theme. I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

You can download the theme version 11 from here -> https://cdn.tagdiv.com/wp-content/uploads/2021/07/Newpaper-11.zip

Thank you!

Hi,

You need to delete the row -> https://i.imgur.com/ypi2xNK.jpg

Thank you!

Hi,

I don’t fully understand your issue. Please provide some screenshots.
To change the font and color for the mobile menu please go to Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd

Thank you!

Hi,

For the mobile theme and amp, this option will not be added. The option is available for mobile responsive and mobile pages/templates.

Thank you!

Hello,

There are a lot of updates and I think it might be a “waste of time” to update the website with each version of the theme. You can also try to update on a subdomain or staging website and try to update the theme to the latest version and see what problems may arise. -> https://forum.tagdiv.com/how-to-update-the-theme-2/
You should download the latest version of it from the Theme Forest account
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

You can change the layout of the row -> https://i.imgur.com/sKembsA.png You can find more details here -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hi,

You need to edit the Single Post Template with tagdiv Composer and delete the Single Featured Image with right-click https://i.imgur.com/ZRO4Dju.jpg
For the images on the blocks, please check those settings -> https://i.imgur.com/AautwWO.jpg

Thank you!

Hi,

You don’t have there a footer template; you can check in the trash. Maybe you delete it.
Also, if you use WPML, then maybe you don’t have a footer template for that language, which is why is not displayed in the cloud section.

You should have for each language cloud templates – https://i.imgur.com/4agmUtg.png -> https://forum.tagdiv.com/using-theme-translations-together-wpml/.
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Hi,

I’m glad.

Have a great day!

Hi,

I checked, and seems the website works well -> https://i.imgur.com/0o49Ymm.jpg

Thank you!

Hi,

I’m glad.

Have a great day!

Hi,

I just checked now, and it seems you solved the problem -> https://i.imgur.com/dJVq1Dx.png

Have a great day!

Hi,

Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ -> and guide https://www.cloudways.com/blog/wordpress-403-forbidden-error/

Thank you!

Hello,

Now, you can add a custom svg in the social icon element and a link -> https://i.imgur.com/qgJyIGO.png

Thank you!

Hi,

You need to create a new taxonomy named tags.

Thank you!

Hello,

Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import, then install the wordpress importer and clink on run import – https://i.imgur.com/tyxoVvg.png
Also, you have to use a plugin for migrate https://wordpress.org/plugins/duplicator/

Thank you!

Hello,

I think that your screenshot is from a block -> https://prnt.sc/ec9HJs1IP4ct so please let me know what block you use.

Thank you!

Hi,

I checked, and there is a sticky header, but you have an ad that hides it -> https://i.imgur.com/367SpbV.png.

Thank you!

Hi,

You can add in the ad box only one image, you can try to use ad rotate and set the code in ad box-> custom code.
You can try if this plugin works https://wordpress.org/plugins/adrotate/

Thank you!

Hi,

Please try to use a default theme and check if it works. Also, check this guide https://www.analyticsmania.com/post/check-if-google-analytics-4-is-working/

Thank you!

Hi,

Unfortunately, if we can’t check, we can’t provide the proper steps to solve the issue.

Thank you!