Hi,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Please make sure the background is transparent.

Hi,

You upload there the SVG code, the generated code. You can use a tool to convert the image https://www.pngtosvg.com/

Thank you!

Hi,

Please upload them to the media library and I will replace them.

Thank you!

Hi,

You need to edit with tagDiv Composer, select the viewport for the phone, select the logo, and change the image -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello,

If you want as a suggestion, a solution can be to have two websites, one to be rebuilt with tagDiv Composer, and set redirect links on the other website where the pages are made with WPBakery.
Indeed, WPBakery is used, but tagDiv Composer contains more features.

Thank you!

Hi,

I recommend creating a new logo for mobile 140 x 48px, retina logo 280 x 96px
I added the logo but you need another size for it.

Thank you!

Hello,

The font size is 15px for the first element, please check the settings from here https://i.imgur.com/PjYD1MM.png
You can create your own CSS, using the inspector https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hi,

Let me know what logo you want for the moile and where to place it.

Thank you!

Hello,

1. This is how Instagram works, together with Facebook API
2.Please edit the file td_instagram.php in this path td-composer/legacy/common/wp_booster/td_instagram.php and remove https://i.imgur.com/Mg9DE3w.png “comments_count,like_count” line 655 in the next update will be fixed.
3. Please check this setting https://i.imgur.com/ivhG6tr.png

Thank you!

Hello,

You can check what line height you have for the article title, you can set a value like 0.8 https://i.imgur.com/Nl6jB0s.png

Thank you!

Hello,

You can add your own SVG icons in Manager(Website Manager) -> Custom SVG Icons -> https://i.imgur.com/osBYDTS.png then it can be used on all elements that have social icons https://i.imgur.com/B133kLo.png

Thank you!

Hello,

If you have created mobile templates, then you need to convert the header/footer -> https://www.screencast.com/t/HrjOBNayd please check this video https://www.youtube.com/watch?v=SpGkOnJeNZY to be able to edit them with tagDiv Composer.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

To add the social icons you need to edit with tagDiv Composer, search after social icons and set the link for social platforms https://www.screencast.com/t/kATmr6b3yg
You can manage the social icons for the mobile menu from the Theme Panel -> Social Networks => https://prnt.sc/10112uu

Thank you!

Hello,

You can find the column text or text with title in tagDiv Composer https://i.imgur.com/vVOaKfU.png

Thank you!

Hello,

Please let me know if problems have not been solved. some users use this host without problems, but it also depends on what plugins you use, and what settings you have made.

Thank you!

Hello,

If the error is from wp-includes/taxonomy.php then this is not from the theme; the theme is in wp-content.
Did you make changes to the files? you can reinstall the WordPress and the theme and check after.

Thank you!

Hello,

Please check this topic https://wordpress.org/support/topic/remove-custom-post-type-name-from-permalink/ -> https://newpulselabs.com/remove-base-slug-custom-post-type/ -> https://www.ait-themes.club/how-can-i-change-items-slug-and-slug-of-other-custom-post-types/

Thank you!

Hello,

Have you checked if don’t have a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

For a very long time, we no longer recommend using wp bakery with the theme, because they are no longer compatible.
So, I recommend shifting to tagDiv Composer.. Please check our guide to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY ; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx ; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v

Thank you!

Hello,

This sounds like a caching issue. You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.
Also, what version of the theme do you have?

Thank you!

Hello,

Please let me know what plugin for the cache you use.

Thank you!

Hello,

Please check again the API or generated a new one https://forum.tagdiv.com/weather-widget/

Thank you!

Hello,

Using the mobile menu, you can’t assign two different menus, but you can use the mobile menu horizontally or do a modal popup -> https://forum.tagdiv.com/modal-popup/

Thank you!

Hello,

Please do a test using only tagDiv plugins, please try to reinstall the WordPress and the theme and check after.
If the problem persists, then please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access to investigate it. Also, please do a full backup of all files and databases.

Thank you!