Hello,

I think that there are some settings, please check this https://support.google.com/admanager/answer/3059181?hl=en

Thank you!

Hi,

You need to update the theme to the latest version 12.4
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

The posts are created in Gutenberg editor, or created a frontend submission https://forum.tagdiv.com/create-frontend-submission-form/

Thank you!

Hello,

This is a module, for please go in this section to import it -> https://i.imgur.com/rfJJSyK.png https://forum.tagdiv.com/modules-builder-newspaper-theme/

Thank you!

Hello,

I did tests, but for me, this issue doesn’t appear. Please try to use an ad box, and in the ad box you can select the ad spot, and set the ad box option to hide ithttps://i.imgur.com/dZFiMeD.png

Thank you!

Hello,

Please provide more details about what you want to do.
Do you migrate the website?

Thank you!

Hello,

Please try to reinstall the tagdiv shop and WooCommerce plugins, and check after.

Thank you!

Hello,

You can create a single post template for each author, then they can assign that template for the posts -> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/ -> https://i.imgur.com/DmH3eJK.png

Thank you!

Hi,

My colleagues will investigate by email, and tell you what can be done.

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you

Thank you!

Hello,

Please check if you don’t have an object cache file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Also, please provide the link to your website.
Also, please try to use the ad box element to add the ads.

Thank you!

Hi,

You can to add the favicon, in Theme Panel -> Header -> Logo and Favicon => https://www.screencast.com/t/H4ucPC2wwz
Also, on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Also, you can check this article https://developers.google.com/search/docs/advanced/appearance/favicon-in-search

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello Adrian,

To add the social icons you need to edit with tagDiv Composer, search after social icons and set the link for social platforms https://www.screencast.com/t/kATmr6b3yg
You can manage the social icons for the mobile menu from the Theme Panel -> Social/APIS -> Social Networks => https://prnt.sc/10112uu

Thank you!

Hello,

The page title takes the title of the template, for example, the name of a tag.
If you use tags in posts, then you need to use this template, also, if you delete them, a default template will be used.
I recommend not deleting those templates because your users can search using the date in URL and they can reach this page/template.

Thank you!

Hello,

Let me know the results.

Have a great day!

Hi,

You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hi,

Please check if you have an object cache file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/, if you have, then please delete it when you do changes on the website.

Thank you!

Hello,

You can use the modal popup -> https://forum.tagdiv.com/modal-popup/

Thank you!

Hello,

Yes, there are some issues with the Sitegroung Optimiser and cache plugin, using the theme.
They have a cache, that doesn’t work 100% with the theme.
When the problem arises then please contact us via email at contact@tagdiv.com and provide there the wp-admin and cPanel access.
Also, include the topic in the email.

Thank you!

Hi,

Let me know the results.

Thank you!

Hi,

I did a test and seems to works https://app.screencast.com/c1t2ESuw5nVlW

Thank you!

Hello,

We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

I see that you use a plugin for ad insertion, and you have there more scripts for ads, please try to delete them and check if the ads are displayed.
Also, check your ads account if you don’t have some settings for auto ads.

Thank you!

Hello,

I change it, please check it, but please try to set a transparent background, the same as for the desktop logo.

Thank you!