Hi,

This plugin is not tested with the theme, but you can try it.

Thank you!

Hello,

Please try to set the code in the column text.
A shortcode can be inserted in our theme by using the element called “Column text” or “Text with title” in text zone => https://i.imgur.com/Ps7fcU0.png -> https://www.screencast.com/t/uDXaxJ8JSKFB The shortcode is automatically saved.
Also, there are images in the template?

Thank you!

Hello,

Please activate the tagdiv Standard Pack plugin and clear all the cache.

Thank you!

Hello,

Yes, this is correct. If there are different elements, you need to assign a template for each author.

Thank you!

Hello,

Please activate the tagDiv Newsletter and tagDiv Opt-In Builder plugins.

Thank you!

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello,

Please try to set the code in the column text.
A shortcode can be inserted in our theme by using the element called “Column text” or “Text with title” in text zone => https://i.imgur.com/Ps7fcU0.png -> https://www.screencast.com/t/uDXaxJ8JSKFB The shortcode is automatically saved.
Also, there are images in the template?

Thank you!

Hello,

You can change the author when you edit the post or use quick edit https://i.imgur.com/AfYxA37.png

Thank you!

Hello,

Please check the status from here https://i.imgur.com/zZpuqZN.png

Thank you!

Hi,

To display the related articles or more from the author, you can use Flex Block and filter it https://www.screencast.com/t/SEmxo13Fo2X -> https://i.imgur.com/YIg3nPP.png

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/password-reset-serious-security-problem/ or you can use a plugin for the redirect.

Thank you!

Hello,

Please let us know if you have further questions.

Have a great day!

Hello,

Please let me know what version of the plugins you have.
Also, please check this topic https://wordpress.org/support/topic/an-error-of-type-e_error-was-caused-in-line-44/

Thank you!

Hello,

Please activate the tagdiv Standard Pack plugin and clear all the cache.

Thank you!

Hi,

If you made a custom CSS and you use a mobile theme, then you need to add the code in the Theme panel -> Mobile Theme -> Custom code -> custom css.

Thank you!

Hi,

A workaround could be to use a Post ID filter from the tab Filter from the element’s settings, and the articles will always be the same.
Documentation here: https://forum.tagdiv.com/flex-block-settings-guide/-> https://forum.tagdiv.com/big-grid-flex-settings/

Thank you!

Hello,

If you use this plugin, then this interferes with the theme. Now I verified and seems to work -> https://i.imgur.com/br8xRcG.png -> https://i.imgur.com/9SfnvPr.png

Thank you!

Hi,

Please do a test using only tagdiv plugins, clear all cache and check the results.

Thank you!

Hello,

I would like to take a look and see what can be done there using the version 12.3.1 Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello Ahmed,

Thanks Happy Easter to you too.
I checked and now you have activated the mobile theme plugin and now there is a background color -> https://we.tl/t-Aq1lEBShDh

Thank you!

Hi,

Please activate it.
The plugins are not deactivated automatically, only if you have some permissions or some options on the host, which interfere.

Thank you!

Hi,

I think the problem is caused by a plugin for cache which optimizes the CSS and js.
Can you force refresh the page(https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache) and purge the all cache?

Thank you!

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Please try not to reply multiple times in the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic/email date and move it to the back of the line, we answer from oldest to newest.
Please be patient! We will try to reply again and help you as soon as possible!
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 17:00 PM

Thank you!

Hi,

Do you use our lockers? or a plugin for this?

Thank you!

Hello,

Please try to use this custom code css -> https://i.imgur.com/t1s8knj.png .td_module_flex_2 .td-module-thumb {
border: 5px solid red;

}
Set the code in Theme Panel ->Custom code -> Custom CSS

Thank you!